Beyond frustrated with my order number 596259. I received 2 lovely dresses but one was damaged and had stains on it. I decided the style didn't suit me so wanted to return them. I highlighted that on... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Still waiting for my order to be delivered by Royal mail, using tracker app was informed Friday then Saturday still nothing yet...not Ghost fault directly but they shoukd be complaining to their deli... Leggi di più
L'azienda ha risposto
I ordered a dress online for a wedding, however decided on another dress instead. Although Ghost offer free returns postage they charge a £4.99 handling fee for taking a return back, despite not offer... Leggi di più
L'azienda ha risposto
Bought this beautiful pale green silky dress for a wedding, as one of the Best Women. Fits perfectly having followed their size guide and had gone up a size to fit my curvy shape. SO sophisticated, b... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di abiti da sposa
- Negozio di abiti
- Negozio di abbigliamento elegante
- Negozio di abbigliamento stampato
- Negozio di abbigliamento donna
Informazioni su Ghost
Scritti dall'azienda
Welcome to the official Trustpilot for Ghost.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.
The iconic British brand, Ghost London, launched four decades ago and has since become an established fashion house producing women's contemporary clothing. Maintaining a contemporary vintage feel, Ghost's collections are known for their feminine aesthetic, modern silhouettes and signature garment dyed pieces.
Contact our Customer Services team directly for any queries.
Discover More
Shop Dresses
Shop Separates
Shop Bridal
Informazioni di contatto
9 Hatton St, NW88PL, London, Regno Unito
- 020 7298 2760
- customerservices@ghost.co.uk
- www.ghost.co.uk
2,3
Scarso
216 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Ghost
Hi Chrissy,
Thank You for leaving a review with us.
We are glad to hear we were able to help with your query.
If you need any more help, please do not hesitate to contact us.
Ghost CS
Very quick service and delivery
Very quick service and delivery. The product I purchased is of a high standard and I’m looking forward to wearing this.
29 marzo 2024
Risposta di Ghost
Hi Caroline,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Fabulous blouse arrived quickly
2 aprile 2024
Risposta di Ghost
Hi Vikki ,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Gorgeous products
Gorgeous products, lovely materials and colours, and delivered very efficiently.
22 marzo 2024
Risposta di Ghost
Hi Ali ,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
My Favourite designer x
I have been a purchaser of ghost for over 45 years now and I still have closed that I’ve bought from then. Timeless pieces, Excellent quality and fabulous service, thank you very much x
2 aprile 2024
Risposta di Ghost
Hi Dona ,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Disappointed
I order dress and got an acknowledgement then received a letter informing me the website was not updated and the dress was no longer in stock. I was offered to purchase another dress at the same price but unfortunately couldn't find one. Not a good start for a new customer
6 aprile 2024
Risposta di Ghost
Hi Jeannie,
Thank You for leaving a review with us.
Firstly, please accept my apologies for the out-of-stock inconvenience.
When multiple customers purchase the same item at the same time, the product becomes unavailable. This unfortunately happens with items in high demand such as sale / promotional items as we experience a higher amount of traffic on our website during these periods.
should you need any further assistance please do not hesitate to contact us on customerservices@ghost.co.uk
Ghost CS
The trousers fit perfectly for my siz a…
The trousers fit perfectly for my siz a 12.Love the colour and havnt taken them off .So easy to wear and match with everything.Love them!
9 aprile 2024
Risposta di Ghost
Hi Jennifer,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
I love ❤️ all Ghost outfits
I love ❤️ all Ghost outfits. Wonderful quality material, brilliant colours, great design. Just the sizing is a bit off for me, I have the trousers with elastic waist in small (otherwise they are to wide at the bum) and the skirts in medium or large. But no problem for me since I know my sizes, and luckily they are very consistent.
2 aprile 2024
Risposta di Ghost
Hi ,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Have been very pleased with items…
Have been very pleased with items received from Ghost. Chased a delivery recently. Asiah was extremely helpful and my parcel arrived very quickly.
4 aprile 2024
Risposta di Ghost
Hi Sandra,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
communications between you and i was…
communications between you and i was great. i was kept informed of what is going on, such as, delivery date, time and who is delivery it
5 aprile 2024
Risposta di Ghost
Hi Enyam
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Great! Lovely clothes and great sale prices!
Great! Lovely clothes at great SALE prices.
6 aprile 2024
Risposta di Ghost
Hi M,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Risposta di Ghost
Hi Jeanie,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Order did not arrive
Did not receive the skirt I ordered so cannot review the item. It was delivered - but not to me or my neighbours! Not sure where Royal Mail delivered my order and Ghost are apparently investigating what has happened! Will wait with interest to find out what happened. I have asked for a refund or a replacement to be sent.
6 aprile 2024
Ordered item not actually in stock
Ordered item, received email to say that it was not in stock so refund issued. Klarna still n sister I had to pay for postage
26 marzo 2024
Risposta di Ghost
Hi Jennie,
Thank You for leaving a review with us.
Firstly, please accept my apologies for the out-of-stock inconvenience.
When multiple customers purchase the same item at the same time, the product becomes unavailable. This unfortunately happens with items in high demand such as sale / promotional items as we experience a higher amount of traffic on our website during these periods.
should you need any further assistance please do not hesitate to contact us on customerservices@ghost.co.uk
Ghost CS
Good quality and fast delivery
4 aprile 2024
Risposta di Ghost
Hi Ekaterina,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Late arrival, ill-fitted Clothes
Firstly, I've never had to wait over a week for a parcel that's coming from the UK. The clothes when they did come were huge and ill-fitted. Then Ghost want £4.95 handling fee, which on this occasion Ghost have agreed to refund, but not the mid luxury market shopping experience I was hoping for.
27 marzo 2024
Risposta di Ghost
Hi Nasrin,
Thank You for taking the time to leave a review.
We are sorry to hear you were not happy with the customer service you received .
We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.
I am very sorry for any inconvenience caused.
Ghost CS
Great product
Great product. It fits me so well. Product came on time for my baby dedication.
9 aprile 2024
Risposta di Ghost
Hi Esther,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
My husband never received a sweatshirt…
My husband never received a sweatshirt he ordered over 2 months ago. He’s not been able to find any contact info for this company.
1 febbraio 2024
Non scritta su invito
Risposta di Ghost
Hi,
Thank You for taking the time to leave a review.
We are sorry to hear you were not happy with the customer service you received .
We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.
I am very sorry for any inconvenience caused.
Ghost CS
Don’t order ridiculously priced for…
Don’t order ridiculously priced for delivery and returns ended up to paying £10 just to try on a dress, I’m size 10/12 and ordered a small as read from reviews the sizing was off the dress was so big on me
21 marzo 2024
Non scritta su invito
Risposta di Ghost
Hi Chantelle,
Thank you for taking the time to leave an review.
We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.
I am very sorry for any inconvenience caused.
Please note that we charge a handling fee of £4.95 when returning items for a refund.
Please see our returns policy linked below for more information on this.
https://www.ghost.co.uk/returns
The initial delivery cost of (enter the amount) is the payment incurred for the service to ship the order out to you safely and effectively. We offer free exchanges in returns without charging delivery costs again. However, this doesn't mean we offer a refund for the initial delivery cost.
Therefore you have been refunded back for the entire order minus the initial shipping fee of (enter the amount), and the handling fee of £4.95.
I hope this clarifies your query.
Should you need any further information, please do not hesitate to contact me.
Ghost CS
Totally disappointed item was not as…
Totally disappointed item was not as described colour completely different to photo’s and I have been charged to return.
20 marzo 2024
Non scritta su invito
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