Bellhop Moving - Phoenix, AZ Recensioni 84

TrustScore 4 su 5

4,2

1415 N 7th Ave, 85007 Phoenix, AZ, US


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Scopri cosa dicono le persone

Valutata 1 stelle su 5

AVOID! AVOID! AVOID! Bellhop loading crew showed up exactly on time on moving day but could not locate box truck driver, waited an hour for status, called Bellhop several times but no truck to be fo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We hired Bellhop a 2nd time due to the great experience we had 5 years ago. They performed again as expected. They were on time, efficient, courteous, and respectful. They treated our possessions as... Leggi di più

Valutata 5 stelle su 5

This is our third time we have purchased a home and needed help in moving. Bellhop came through with flying colors! We love the way office staff stayed in touch with us for a smooth transition, starti... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We needed help with in-house furniture moving and Bellhop did a great job. The team was friendly and efficient. I really appreciated that the team lead asked questions to be sure they were doing exac... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Impresa di traslochi
  2. Servizio di trasloco e immagazzinamento

Informazioni su Bellhop Moving - Phoenix, AZ

Scritti dall'azienda

Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up). Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping. Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves.
Local Moving
Long Distance Moving
Labor Only Services
Apartment Movers
Last Minute Movers
Commercial Movers

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Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

84 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 1 stelle su 5

AVOID

AVOID! AVOID! AVOID! Bellhop loading crew showed up exactly on time on moving day but could not locate box truck driver, waited an hour for status, called Bellhop several times but no truck to be found. No ETA for truck available, subsequently AN HOUR LATER Bellhop cancelled leaving us to make other arrangements ON MOVING DAY. Bellhop managed to make a stressful day immeasurably MORE STRESSFUL. I would not recommend Bellhop as it appears Bellhop has no contingency plan in the event that a truck driver fails to report. Their MOVE DAY CANCELLATION caused us enormous stress and additional expense. AVOID THEM.

11 gennaio 2025
Non scritta su invito
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Risposta di Bellhop Moving - Phoenix, AZ

We regret the inconvenience and frustration you experienced on your move day. This is far from the experience we strive to provide, and we sincerely apologize for the added stress caused by the situation.

The delay and subsequent cancellation of your move were due to unforeseen issues with our carrier's truck, which were unfortunately beyond our control. Our team worked diligently to resolve the issue and find a solution, but despite our best efforts, we were unable to proceed with your move as planned.

To acknowledge the disruption and inconvenience, we issued a full refund on the day of your move. While this cannot undo the stress caused, we hope it demonstrates our commitment to taking accountability and addressing the issue promptly.

Your feedback is valuable, and we are taking steps to review and improve our contingency plans to minimize the likelihood of similar occurrences in the future.

If there’s anything further we can do or if you’d like to discuss this matter further, please don’t hesitate to reach out to our support team.

Thank you for sharing your experience, and we truly regret the inconvenience caused.

Valutata 3 stelle su 5

Maybe I missed something? But...

Disclaimer: This is probably on me for not researching and completely understanding what Bellhop is/does: I requested three movers to help load my Uhaul for a one-way move out of state. The morning of my move, five movers turned up. Apparently, Bellhop assigned two brand-new movers to my load-up (it was both of their first moves ever). This is all fine and good, but the three experienced movers let the new movers do the truck organization, leading to a not-very well-packed truck (when we arrived at our new home 6 hours later, the unloaders said, "oh wow...did you do this yourself?"). I'm not sure if Bellhop assigns new movers to jobs expecting the more experienced hires to train them, but if so, I don't think that plan is working very well. Additionally, having five movers for a one-bedroom apartment was inefficient because they were in each other's way - I would have really preferred two experienced movers and one new mover or something. And just a note that they also don't arrive with any tools or supplies at all, so keep that in mind when you're packing (we ran out of tape, which again is on me). At the end of the day, it was easy to set up and the move got done with 30 minutes over the estimated 2-hour timeline (again, for a one-bedroom that was fully packed, just needed to wrap the furniture items in blankets), but it all worked out.

18 dicembre 2024
Valutata 5 stelle su 5

Efficient and dependable movers

We hired Bellhop a 2nd time due to the great experience we had 5 years ago. They performed again as expected. They were on time, efficient, courteous, and respectful. They treated our possessions as their own and completed the job quickly. Thanks Bellhop! We have and will continue to recommend you to our friends and family.

23 dicembre 2024
Valutata 3 stelle su 5

An okay move

The movers worked hard and are willing to help, but they are not very professional. For a full service move, they didn’t bring any tools with them and took a few hours longer to finish the move.

21 novembre 2024
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Risposta di Bellhop Moving - Phoenix, AZ

Yi-Min, thank you for reaching out. We are investigating this issue, and we look forward to resolving your concerns.

Valutata 5 stelle su 5

Great team!

Efficient, friendly, punctual. Would definitely use again and recommend!

7 luglio 2024
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Risposta di Bellhop Moving - Phoenix, AZ

Nadine, thank you for sharing your experience with us! We're so glad that you trusted us with your move.

Valutata 5 stelle su 5

The movers were friendly

The movers were friendly, and worked well together. Communication was excellent which we appreciated.

4 aprile 2024
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Risposta di Bellhop Moving - Phoenix, AZ

Anne, thank you for the wonderful review!

Valutata 4 stelle su 5

Team did a great job getting things in…

Team did a great job getting things in and out, only one bit of damage. Some better planning in loading the truck would have helped as some space was wasted but should have staged to have lighter stuff to throw on top more readily available during the loading process

11 gennaio 2024
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Risposta di Bellhop Moving - Phoenix, AZ

Steve, thank you for your honest feedback!

Valutata 5 stelle su 5

Cost effective

Cost effective. Easy reliable. Hard workers. Great attitude.

20 settembre 2023
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Risposta di Bellhop Moving - Phoenix, AZ

Glenn, thank you for sharing your experience with us! We're so glad that you trusted us with your move.

Valutata 5 stelle su 5

Communication before and during the…

Communication before and during the move was awesome! They showed up actually early and the crew was professional, friendly,efficient and hard working. They had a good repore with each other too.

7 luglio 2023
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Risposta di Bellhop Moving - Phoenix, AZ

Nancy, thank you for taking the time to write a review! We hope you enjoy your new place.

Valutata 5 stelle su 5

In-house Furniture Moving success

We needed help with in-house furniture moving and Bellhop did a great job. The team was friendly and efficient. I really appreciated that the team lead asked questions to be sure they were doing exactly what we needed and further checked we were satisfied before moving to the next job. It’s all exactly as we asked and done with energy and a cheerful attitude. Very pleased and will use Bellhop again.

6 luglio 2023
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Risposta di Bellhop Moving - Phoenix, AZ

Thank you, Bethany! We're so happy to hear about your awesome experience. We wish you the best as you settle into your new place.

Valutata 5 stelle su 5

They were on time

They were on time. Communicated very well as they packed up all my belongings on the truck. Took very good care of my belongings. Most of my things were going up to the 2nd story of a 2 story home. They were extremely professional. Made sure if where we wanted everything put and placed it just perfectly.

11 giugno 2023
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Risposta di Bellhop Moving - Phoenix, AZ

Thank you, Michelle! We're so happy to hear about your awesome experience. We wish you the best as you settle into your new place.

Valutata 5 stelle su 5

Arrived 5 minutes early

Arrived 5 minutes early, love it. Overall move took just under 3 hours and everything went smoothly. $150 less than quoted, which was already an awesome price to begin with. Wrapped all my furniture and everything arrived in pristine condition.

15 maggio 2023
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Risposta di Bellhop Moving - Phoenix, AZ

Kassandra, thank you for sharing your positive moving experience with us. We hope you are enjoying your new place!

Valutata 5 stelle su 5

Excellent service

Prompt. Experienced. The team, Anthony and Reed were awesome. They ensured that my furniture was handled with care! Would call them again without hesitation.

21 aprile 2023
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Risposta di Bellhop Moving - Phoenix, AZ

Nanci, thank you for sharing your experience with us! We're so glad that you trusted us with your move.

Valutata 5 stelle su 5

Fast and efficient

Very fast and efficient moving company! Would definitely use again!

4 aprile 2023
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Risposta di Bellhop Moving - Phoenix, AZ

Jodi, we appreciate you taking the time to leave a review!

Valutata 5 stelle su 5

I had a bag left on one of the trucks…

I had a bag left on one of the trucks and didn’t realize until the next day. The movers were able to get back to me quickly. I was so grateful for them making my move experience less stressful and easy.

21 marzo 2023
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Risposta di Bellhop Moving - Phoenix, AZ

Ajia, thank you for taking the time to write a review! We hope you enjoy your new place.

Valutata 5 stelle su 5

Arizona move

Reid and ulyssess showed up promptly and ready to work. They we very gently with my furniture. No issues. I would definitely use them again when my next move calls for it. Fabulous!!

15 marzo 2023
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Risposta di Bellhop Moving - Phoenix, AZ

Nanci, thank you for sharing your experience with us! We’re so proud to have moving pros like Reid and Ulyssess on our team. We wish you the best as you continue to settle into your new home!

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