Bellhop Moving - Knoxville, TN Recensioni 66

I made the reservation like two months or so in advance and had multiple confirmations including two the day of and ten minutes after they were supposed to be there, they called and said they did not have anyone available… how is that possible??? I made the reservation I paid the deposit and at that point even already paid the full amount! They said they could reschedule it with a 10% discount which may as well have been a middle finger. On that much money 10% is nothing. Especially since they wanted to reschedule for a more expensive day. The way they do pricing changes by day and time. They wanted to charge me for a more expensive day. The day I scheduled was also the last day I could be there cause it was the only thing in their availability that I could have off work and also not pay hundreds extra for. They’re scammers. Do not use them. You can’t just reschedule an entire move. And the guy who called me offered to get his supervisor then came back to the phone and said the same thing. So I said “why didn’t you get your supervisor like you just said you would” and he put me on hold again. Did that three times. Awful customer service. I demanded a refund including the deposit but it’s been a few days and no activity related has occurred. I plan on flagging it as fraudulent activity to my card company. BEWARE

They did very well! I highly recommend!!

Excellent job and helpful with everything!

I had a terrible experience with bellhops. Would not recommended. They charged me without my consent for a service they didn’t do and customer service was not helpful at all. They refused to refund me even though I called them as soon as I saw the unauthorized charge to my account.

Second time with is team. Ronnie, Chase,and Thomas did a great job!
Highly recommend!

The two men that came to help were amazing… They were efficient and kind…

Your emails and correspondence is over the top… Too much to keep up with… Overwhelming

Rain, Sleet, or shine Bellhop movers will get the job done! Despite the downpour of rain we encountered, the Bellhop Movers, under the leadership of Ronnie, were thorough and ensuring that our household items were protected and were able to transition into our new home safely.

The movers were punctual and proficient. They wrapped the furniture well and everything came through unscathed. They communicated well and inspired confidence.

The team was prompt and efficient. They were friendly, too!

The movers were great, prompt, and efficient. They were through in one hour and a half. My only problem is with the minimum charge for 3 hours.

I reserved Bellhop for an internal move. I reserved 3 movers for 2 hours. They sent 2 movers and it took them 3.5 hours. I called Bellhop twice while they were here to explain the situation and that I didn’t want to be charged the extra hour and a half because they didn’t send enough movers. I was told they would handle it after the movers left. Next day, I receive a bill for 3.5 hours. Called again and said they would have to review the situation and it would be 24 to 48 hours. I asked to speak to the business department and they said they do not transfer calls. I DO NOT recommend.

All of the guys that helped me with my move were wonderful, but there were a few small things that could be improved. 2 pieces of my furniture were scratched/slightly damaged in the move. I'm not sure which crew caused the damage, but maybe there needs to be more training/supplies provided to protect furniture. Also, the contracted unloaders at my final destination commented that there was not enough communication from Bellhop about the job. They had no idea how big of a truck they needed to unload, what was in the truck, or if they needed any other supplies to unload/assemble anything.

Moved all of my big furniture from my apartment to my new house a mile away in just under 3 hours. No damage, quick and efficient. Great job to the entire team from purchase to finish.

Excellent job unpacking our POD! Highly recommend!

Punctual, hardworking team of guys, worked quickly. Third time I have used bellhops.

The employees that came were the best ever.

Very efficient

I hired 4 movers. Only 3 showed up. They wouldn’t give me a refund for the missing person…. Besides that communication and service was great

5 Stars ⭐️⭐️ ⭐️ ⭐️ ⭐️
June 13th we moved in—it took 4 hours
The guys had to move everything up a very steep hill. It was very hard work! They did a great job!!