Ethan was amazing. He reviewed my account and returned to me with a comprehensive explanation of my options, he did this in a very timely fashion. He emailed the details to me and followed up with a... Leggi di più
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I found Ethan to be very helpful today on the phone and also in a pleasant follow up email. He shows understanding, is not pushy and has a nice manner.
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This is a truly awful company. They make the claim and the authorisation process extremely complicated on purpose while pretending to be "helpful" with a view of customer making a mistake or giving up... Leggi di più
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first you have to submit a claim via the website you then wait , make calls told it takes 5 working days to process the claim after 10 working days and further calls now being told their underwrite... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Private Health Insurance Solutions.
Informazioni di contatto
General & Medical House, Napier Place, PE2 6XN, Peterborough, Regno Unito
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4,0
Molto buono
373 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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i needed advice reassurance help G M stood shoulder to shoulder with me . Chelsea is a credit to G M
6 marzo 2026
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Risposta di General & Medical
Hi Mark,
Thank you for taking the time to share your feedback with us! We are delighted to hear about the wonderful service you received from Chelsea. It's great to know that when you needed us we were able to reassure and help you.
If you have any questions or need further support, please don't hesitate to get in touch - Chelsea and the rest of the team are always here to help.
Kind Regards
Very helpful and quick to assist with…
Very helpful and quick to assist with our issue.
Carole was very efficient with an instant resolution to our requirements.
6 marzo 2026
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Risposta di General & Medical
Hi Steph,
Thank you for taking the time to share your experience with us!
We are delighted to hear that Carole was able to resolve your issue efficiently and instantly. We'll be sure to share your kind words with her.
If you have any questions or require any support, please do not hesitate to get in touch - Carole and the rest of the team are always here to help.
Kind Regards
Fantastic trustworthy company,
Fantastic trustworthy Company. I have been with them for at least 30 plus years.
Always there when you need them and a lovely family ownership!
No problems when you need them.
Mrs Alice Coaley
4 marzo 2026
Risposta di General & Medical
Hi Mrs Alice Coaly,
Thank you for taking the time to share your kind feedback with us!
We truly appreciate your trust in us over the past 30+ years, and it's great to know that when you've needed us we've been able to support you.
If you have any questions or require any support, please do not hesitate to get in touch - we're always happy to help
Kind Regards
Good service
Chelsea was very helpful.
But I wish this company would notify me when a claim response is in my correspondence on the portal.
6 marzo 2026
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Risposta di General & Medical
Hi Jerome,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you found Chelsea to be helpful and we will be sure to share your kind words with her.
Your feedback about claim notifications has been noted and will be shared with the rest of the team.
If you have any questions or require any support, please do not hesitate to get in touch - we're always here to help
Kind Regards
When your wife faces an eyesight issue…
When your wife faces an eyesight issue out of the blue and she fears a loss of vision even with health cover the experience is traumatic in the extreme.
Immediately we contacted our health insurance company we were full of fear and worry of not knowing what the diagnosis could be.
We spoke to their representative Chelsea Walker and irrespective of our worry she listened to our difficult circumstances showed us from the outset an empathy for our predicament then she listened to our fears and then exuded both a calm and understanding manner throughout coupled with an exemplary and fully professional approach before She then began liaising with her underwriters to ensure we had the requisite cover to then grant authority to ensure we were able to see our consultant within hours.
Then she wished us well both before the first and all subsequent appointments to date and had the courtesy to contact us after every attendance to see if there was anything else we needed and reassured us that all we had to do was ask.
More recently we also spoke to her colleague Ethan Hogan who displayed the same consideration to our circumstances and listened to what we said and he again displayed the same professional approach and kindness to make us feel at ease
Truly we could not ask for anything more just to say thank you to all concerned for helping us whilst treatment for my wife remains ongoing.
We have no hesitation in recommending these insurers to anyone.and we do not believe you will find any better insurers anywhere else.
5 marzo 2026
Risposta di General & Medical
Hi Alan,
Thank you so much for taking the time to share your experience with us! We are delighted to hear that Chelsea and Ethan provided you with the support and assistance you needed during such a worrying time.
It's wonderful to hear how much of a difference Chelsea made. Providing empathy, reassurance and clear guidance is incredibly important to us, and we are pleased that she was able to listen and act quickly.
We're also very glad that Ethan was able to offer the same level of care and professionalism when you spoke to him.
We wish your wife all the best with her ongoing treatment.
Kind Regards
Stes clients from brokers with no…
Steals clients from brokers with no warning. Shoul be illegal. Scammers.
2 marzo 2026
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Risposta di General & Medical
Hi Aaron,
Thank you for taking the time to share your feedback with us.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Once I achieved contact with the…
Once I achieved contact with the renewals team, the service was very good but it took 4 phone calls and 2 emails before the issue of renewal was resolved.
25 febbraio 2026
Risposta di General & Medical
Hi Leslie,
Thank you for taking the time to share your feedback with us!
We're really pleased to hear that once you connected to out Renewals Team you found the service very good and that your renewal was successfully resolved.
If you have any questions or require any support, please don't hesitate to get in touch.
Kind Regards
delay in claim still waiting for it to be oked
first you have to submit a claim via the website
you then wait , make calls told it takes 5 working days to process the claim after 10 working days and further calls now being told their underwriters are very busy.I AM NOT INTERESTED IN YOUR ISSUES , just proves its a insurance business and not a company who deal with health care.
please do not reply with our standard contact the 0800 number total waste of my time
2 febbraio 2026
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Risposta di General & Medical
Hi A Co,
Thank you for taking the time to share more feedback with us.
Our claims process is designed to ensure all medical claims are assessed accurately and fairly, which does require submission via our website and review by the underwriter. However, we respectfully disagree that this reflects a lack of focus on healthcare.
Kind Regards
Really great support in understanding…
Really great support in understanding the different levels of medical cover..
5 febbraio 2026
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Risposta di General & Medical
Hi Andrew,
Thank you for taking the time to share your experience with us. We're pleased to hear that our support helped clarify the different levels of cover.
If you have any questions or need further support, please don't hesitate to get in touch - we're always happy to help!
Kind Regards
Delaying tactics to avoid processing claims
Called G&M to make a claim, the person on the phone was no help whatsoever and I still needed to do everything online. You submit documents like the referral letter, but cannot verify anywhere if they went through, nor an acknowledgement email is sent either. Their website is stuck in the 80s, you go in circles trying to get basic stuff done.
It took several days to get back to me on my claim, when any other insurer would process it over the phone and give you an answer. And now G&M are using more delaying tactics to avoid processing my claim, asking me to fill out paper forms to get medical history released before allowing my son to see a paediatrician, as per the referral. In the meantime, he carries on with the persistent symptoms and no care. I couldn't recommend G&M any less. This is in fact the worst health insurance I ever had to deal with.
6 febbraio 2026
Non scritta su invito
Risposta di General & Medical
Hi Carolina,
Thank you for taking the time to share your feedback with, and we are sorry to hear that your experience with us hasn't been a positive one.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Everything about this company is slow,
Everything about this company is slow,
To getting approvals for claims, to the their terrible customer service. Damian takes forever to reply to calls and emails, it's a one of the worst insurance companies to deal with.
The only thing they are quick on, is increasing the premium each year, by a riduclous amount too.
1 febbraio 2026
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Risposta di General & Medical
Hi Jagr,
Thank you for taking the time to share your feedback with, and we are sorry to hear that your experience with us hasn't been a positive one.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Great Health insurance
Generally I am really satisfied . My questions are always answered and the team are knowledgable and very professional. I just wish it was a little quicker to get an authorisation . Sometimes it can be incredibly quick and other times it’s takes too long especially if you really need to see a consultant or have some physio or osteo. The private GP access is fantastic. Almost instant.
The website is easy to use, emails are dealt with quickly and there is always a copy of the letter posted as well as accessing it online. In fact the posted letter may not even be necessary because you can print it off or download it yourself without extra paper waste
15 gennaio 2026
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Risposta di General & Medical
Hi Tracie,
Thank you for taking the time to share your experience with us!
We are pleased to hear that you are satisfied with the service and that our team has been knowledgeable, professional and responsive in answering your questions. It is also encouraging to know that you value the private GP access, the ease of using the website, and the efficiency of the email and correspondence processes.
We appreciate your honest comments regarding authorisation times, your feedback has been noted and will be shared with the team.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help.
Kind Regards
Sanum in Customer Relations
Sanum in Customer Relations processed 2 claims recently over Christmas despite dealing with underwriters and therefore G&M gave me a speedy and effective service at a worrying time.
6 gennaio 2026
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Risposta di General & Medical
Hi Mike,
Thank you for taking the time to share your experience with us! We are delighted to hear that Sanum was able to process your claims efficiently, particularly during the Christmas period. We understand how important timely support is at such a worrying time, and we are pleased to hear that Sanum was able to provide you with speedy and effective service.
If you have any questions or need any support, please don't hesitate to get in touch - Sanum and the rest of the team are always happy to help.
Kind Regards
Very pleasant and easy to understand .
Very pleasant and easy to understand .
13 gennaio 2026
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Risposta di General & Medical
Hi Norma,
Thank you for taking the time to share your feedback with us! We are so pleased to hear that you found the service pleasant and easy to understand.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help.
Kind Regards
Joanne's Assistance
Appreciated the help and assistance from Joanne. Very clear, patient and above all, kind and helpful. Their customer help do the job. Thanks!
12 gennaio 2026
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Risposta di General & Medical
Hi L McIntosh,
Thank you for taking the time to share your feedback with us! We are pleased to hear that Joanne was able to assist you so effectively and that her clear, patient and supportive approach made a positive impression.
Your comments have been shared with Joanne and they are very much appreciated.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help.
Kind Regards
Friendly and helpful staff
Friendly and helpful staff, clearly UK based. Not the corporate feel that you can get with lots of companies. Happy to talk through alternative options.
12 gennaio 2026
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Risposta di General & Medical
Hi Jackie,
Thank you for taking the time to share your feedback with us! We are delighted to hear that you found our staff to be friendly and helpful. We believe in offering a personal, UK-based service and taking the time to explore the right options for each customer, so it's great to know this came across.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help.
Kind Regards
WHY AM I BEING IGNORED?? Really disappointed and angry at the…
Really disappointed and angry at the experience I am having with G&M.
I have been with them for a couple of years, and although they are extremely slow in refunds ( when I have had to pay upfront and claim back), they have, until recently been ok to use.
I am still waiting for a refund for an appointment for my Son since October! I have sent receipts and invoices, made calls and been assured that it is being dealt with which it never is, sent numerous emails and the last 4 or 5 phone calls and emails have blatantly been ignored. This is what I pay for? Absolutely awful customer service. In one of the email responses there persons who had emailed me couldn’t even spell properly.
I am now having to take more of my time to send an official complaint ( which you can only do by post?!, who does that these days?), and then if no response which I am
Expecting I will have to take it even further by contacting the financial Ombudsman. Why can’t companies just do what they are supposed to do?
11 gennaio 2026
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Risposta di General & Medical
Hi Claire,
Thank you for taking the time to share your feedback with us, we are sorry to hear that your experience with us hasn't been a positive one.
We would welcome the opportunity to discuss the concerns you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com
Kind Regards
Simple efficient process
Simple process, documents sent quickly, sales/customer service staff gave their contact details and names rather than hiding behind a corporate cloak. One error I made on start date was quickly sorted out without fuss.
7 gennaio 2026
Risposta di General & Medical
Hi Geoffrey,
Thank you for taking the time to share your feedback with us! We are delighted to hear that you found the process simple and that our team's approach and responsiveness met your expectations. We are especially pleased to hear that we were able to resolve the start date issue promptly.
If you have any questions or need any support, please don't hesitate to get in touch - we're always here to help
Kind Regards
Finally, an Insurer who cares
For years, dealing with my previous health insurers (Bupa and then a short term with Aviva) often felt like a second full-time job. Between long hold times, being passed from department to department, and the sheer volume of paperwork required for even minor queries, it was a constant source of stress. Every time I've called General & Medical, I've been connected to a real person within minutes, and they've been able to resolve my issue or answer my question efficiently, usually on that very first call.
14 dicembre 2025
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Risposta di General & Medical
Hi Maria,
Thank you for taking the time to share your feedback with us! We are so pleased to hear that every time you've contacted us a helpful member of the team has been able to resolve your issue and answer your questions efficiently.
It's great to know that the team has been able to make your experience with us such a positive one, and we'll be sure to pass along your kind feedback to them.
If you have any more questions or need any assistance, please don't hesitate to get in touch - we're always happy to help
Kind Regards
Huge improvement
I moved to G&M after a frustrating experience trying to navigate a claim with Axa Health. With G&M. the contrast has been stark and incredibly welcome. From setting up my policy to pre-authorising a recent diagnostic scan, the entire process has been effortless. They provided clear instructions, the online portal is intuitive, and any questions I've had have been answered promptly and comprehensively by their polite and knowledgeable staff. The speed and clarity of G&M's operations are a massive relief, especially when you're dealing with your health. They genuinely make you feel supported, rather than just another case file.
12 novembre 2025
Non scritta su invito
Risposta di General & Medical
Hi Melissa,
Thank you for sharing your feedback with us!
We are delighted to hear that your experience with General & Medical has been so straightforward and supportive. It's encouraging to know that the team has made a meaningful difference to you - especially at an important time for your health.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help
Kind Regards
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