Absolutely amazing service from Jocelyn. She truly went the extra mile to ensure we had exactly the right product for our needs. A highly customer-focused approach that is very impressive and grea... Leggi di più
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Have used Pic Up media products for a number of years and have had no need to engage support. However on purchasing our new Camera we had intermittant problems during the first few months. Support was... Leggi di più
Margaret from tech support was patient and very understanding and spoke in a language we understood with our limited tech knowledge. We found out, through Margaret that we needed a dedicated graphics... Leggi di più
Kristine was amazing! She helped me unbox, setup, and test the Gem LightBox. While, also assisting in dowloading the app and testing everything with the video and picture settings. Looking forward to... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
GemIQ is a jewelry technology company providing purpose-built jewelry photography equipment and AI-powered software for jewelers, diamond dealers and gemstone professionals. Our range helps jewelry businesses capture professional product photos, videos, 360° content and detailed diamond and gemstone imagery in-house. The GemIQ workflow also supports AI editing, product descriptions, branded customer sharing and direct Shopify publishing, helping jewelers move more efficiently from capture to sale. GemIQ products include GemLightbox Max, GemLightbox Mini, GemLightbox Macro, GemCam Pro, GemSparkle and GemStudio. From portable smartphone jewelry photography and everyday counter captures to high-volume studio production and precision macro imaging, each product is designed for a different jewelry workflow. GemIQ is used by more than 20,000 jewelry professionals across 100+ countries, including independent jewelers, retailers, wholesalers, manufacturers, workshops, diamond dealers and gemstone businesses.
Informazioni di contatto
1177 Avenue of the Americas, 10036, New York, Stati Uniti
- +16466667737
- hello@gemiq.com
- www.gemiq.com
4,6
Eccellente
308 recensioni
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Bad option
Bad option. Most of the pics need retouching and Picup media provides a retouching service at a cost of 5 dolars each pic.
30 novembre 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Dolors, thanks for leaving a review. We understand that you may have issues getting the results and we're more than happy to assist you directly with a free one-on-on photography session. Our team has reached out to you provide further assistance.
Finally, just to clarify, our image retouching services was the initial service we provided. We created the GemLightbox to help customers reduce the need for jewelry retouching. We are more than happy to explain the history of our jewelry photography solutions to you and how we've helped over 12,000 jewelers globally.
Picup Media
Pic up media has superior products that…
Pic up media has superior products that I literally cannot manage my business without. It has revolutionized jewelry photography in such an elegant and convenient way
And customer service is fantastic. I just spent quite a bit of time sharing my screen with Rocky as he very patiently explained what I should do. And it isn’t the first time either. So thank you Rocky And pic up media! . You’re probably the only subscription I have that never stresses me out ! :)
2 novembre 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Cindy, thank you for the great feedback! We're so glad Picup Media is helping your business, and that Rocky's support made a difference. We appreciate your trust! 😊
Keeping up with changing smartphone technology
Exceptionally capable people. Resolved my problem with hands on help. The product is outstanding. The company have to keep up with all the various brands and models of smartphones, and continually changing technology. My problem was exactly that, my latest phone was blocking Gemlightbox settings. My problem was resolved straight away, and now my photos are top Class.
29 settembre 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Jonathan, thank you for your feedback! We’re glad our team could resolve the issue and that your photos are now top-class. We appreciate your support! 😊
Highly recommend
We are very satisfied with the picup media products, the gem light box is great and has the right gadgets to take the best photos and capture the right glow. Highly recommended
7 settembre 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Yanika, thank you for your great feedback! We’re so glad you’re happy with the GemLightbox and its features. Your recommendation means a lot to us! 😊
Risposta di GemIQ - Headquarters
Hi Lizzy, thank you! We're so glad you're happy with both our service and equipment. We truly appreciate your feedback! 😊
Risposta di GemIQ - Headquarters
Thank you for the feedback! 😊
Best Jewelry Photography Box
I run a jewelry manufacturing business in Malaysia and I often run into problems when taking pictures of my products. With over 1000 sku it will cost a bomb to hire a photographer and it takes a lot of time to touch up too.
I bought other light box as well including, but none of them gave me what I wanted. Yellowish white, blueish white, all sort of white in the background which will look unprofessional if you put on your website or catalog.
GEMLIGHTBOX gets it done at ease.
Pay the money, get your box in mail, download the app, plug electricity, place your jewelry inside and SNAP!
Thats all you need to do and you can share your product photos with pride
12 agosto 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Tang Shao Xian Terrence, thank you for your fantastic review! We're so happy to hear that GemLightbox has made such a difference for your jewelry business. We truly appreciate your feedback! 😊
We are very satisfied with pick up…
We are very satisfied with pick up media.. we still use their products.. we have prepared hundreds of products
9 agosto 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Gen, thank you for your continued support! We're thrilled to hear you're still enjoying our products and that they've helped you prepare so many items. We appreciate your feedback! 😊
Thanks a lottt to Rocky for
Thanks a lottt to Rocky for
Helping me and giving the best services
Regards
Jignesh shah
6 agosto 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Jignesh, thank you for your kind words! Rocky will be thrilled to hear this. We appreciate your feedback! 😊
Bluetooth connection issue fixed
Neil helped me figure out why my Bluetooth was not connecting to the Gem light box! Lifesaver!
26 luglio 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Stephanie, thank you for your feedback! We're so glad Neil could help resolve your Bluetooth issue. We appreciate your support! 😊
I am a small business owner and the…
I am a small business owner and the experience I have had with Picup Media has been amazing!!! They have been willing and able to help me with everything and have given me great tips as well.. I would highly recommend them
23 luglio 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Anna, thank you for your wonderful feedback! We're so glad to hear that Picup Media has been able to support your business and provide helpful tips. We truly appreciate your recommendation! 😊
Fast and effecient
I have been very happy with the service provided by Picup Media. Fast and efficient. Highly recommended!
9 luglio 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Facet Foundry, thank you for your great feedback! We're so glad to hear you’ve been happy with our fast and efficient service. We truly appreciate your recommendation! 😊
Great Service
Great Service. Retouches the images really good and follows instructions. Very fast returns on the photos as well.
8 luglio 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Roman, thank you for your kind words! We're thrilled to hear you're happy with the retouching and quick turnaround. We appreciate your feedback! 😊
Gemlight Box Review | Kelley Jewelers
Quality customer service every time I have come across a roadblock or have a simple question. Their products have enhanced our social media tremendously!
7 luglio 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Kelley Jewelers, thank you for your great feedback! We're so glad our customer service and products have made a positive impact on your social media. We appreciate your support! 😊
Excellent customer service, excellent quality and worth the money.
I was hesitant to buy this product due to the high price. I postponed for months, trying to find a cheaper way to get product images and videos against a true white background using my DSLR camera and standard light tent. I also tried editing my existing photos after the fact to whiten the backgrounds, which was enormously time consuming for items like silver chains. After many months and many failures, I realized I had already wasted several thousand dollars worth of my time and still hadn't come up with a simple, efficient solution. So I took the plunge, buying first just the basic light box, and then adding the accessories one at a time. Each purchase has proved to be a great investment. My GemLightBox and each accessory kit arrived to me in perfect working condition. I was able to link both my Turntable and the Aerial to the app on my Android 11 phone without difficulty. I did have a few questions about how the app works to fine-tune brightness and color, and how the accessories can be used. Each time I initiated a Chat with Support on the Picupmedia website, a knowledgeable person was available to answer my questions immediately. The GemLightBox won't replace my DSLR and tent, but it does supplement them by quickly and easily shooting reasonable quality stills and videos against the pure white that is required by some online marketplaces. I'm happy with my investment and would buy again. I look forward to using the Eclipse accessory to photograph and video silver chains against a solid black background as well.
7 luglio 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Elizabeth, thank you for sharing your detailed feedback! We're so glad to hear that the GemLightbox has provided the simple and efficient solution you were looking for. It's great to know that our support team was able to assist you, and we're thrilled you're happy with your investment. We appreciate your trust and look forward to helping with your future photography needs! 😊
After sales service is outstanding
After sales service is outstanding. They will "hold your hand" until you get it right.
They are a case study not only in excellent jewellery imagery but building relationships with customers.
2 luglio 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Simon, thank you for your wonderful feedback! We're so glad to hear that our after-sales service made a difference and that we could help you achieve great results. Building strong customer relationships is very important to us, and we appreciate your support! 😊
Excellent Customer Service.
Kevin was a GREAT help, showing me how to best take videos and use my watermark.
Easy to understand as he took me through step, by step.
Fantastic product!! Great staff!!
22 giugno 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Jenny, thank you for your kind words! We're so glad Kevin could help you with videos and watermarking. We appreciate your feedback and are thrilled you’re happy with the product and our team! 😊
I love my lightbox thank you guys!
22 giugno 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Wayne, thank you so much! We're thrilled to hear you love your lightbox. We appreciate your support! 😊
Our jewelry looks so beautiful in this…
Our jewelry looks so beautiful in this box! Our customers have even commented on it!
16 giugno 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Fr, thank you for sharing! We’re so glad to hear that your jewelry looks amazing in the GemLightbox and that your customers have noticed. We appreciate your feedback! 😊✨
Worth the Money
I didn't think the expense of this box would be worth it, but it absolutely was!
16 giugno 2021
Non scritta su invito
Risposta di GemIQ - Headquarters
Hi Denise, thank you for your feedback! We're so glad to hear that the GemLightBox exceeded your expectations and proved to be worth the investment. We appreciate your support! 😊
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