Geek Store Recensioni 

Disgusting customer service. I bought a wireless display receiver from them which didn't work as advertised. I contacted them for a refund. They asked for proof which I gave them. They then completely ghosted me, despite me sending several emails asking for a decision update. We've bought a few pieces of technology off them in the past, and their products NEVER work as advertised. I don't know why I keep trying. "Buyer Beware" I guess!

Do 'not' deal with this company! I repeatedly emailed the company regarding a faulty phone case. All I got were repeated responses from 'Jenny' (human or chat bot?) stating that the product was delivered. No kidding!
There is no contact phone number. My next step is to lodge a formal complaint with the commerce commission.
I try to support NZ businesses, but experiences like this drive me to Amazon or Temu, who provide much better customer service. Avoid Geek Store!

I ordered a rechargeable battery fan and it arrived the next working day. It's exactly as described on the Geek store website and works well so I'm happy with my purchase.

I ordered a phone case advertised as having 3 card slots. It arrived with only 2 card slots. I wanted a refund but - haven't heard back from them. No phone number on the website either.

Ordered a smart door bell which according to website had a TF slot to insert an SD card for recording. Unfortunately when it arrived it had no such slot meaning no recording option apart from a cloud service that you have to pay for ($64 per year). I asked for a refund as this was clearly misrepresentation of the item on their website. They didn't want to pay for the courier to return the door bell so now I'm going to talk to my bank for a charge-back. Those people are extremely slow to respond, up to three working days between emails.

Sent the wrong phone case and they tried to make out that it was my fault even though I had screenshot my order - the subsequent emails would then take days rather than hours.
Arrogant, slow communication and a lottery which product will show up.
I know it's difficult with such low prices and nice choices but I'll certainly try to avoid this company in the future.

Comprei duas capas para iPhone 14 Pro na geekstore Portugal (geekstore.pt) e apesar de no site ter a foto como se fossem originais, são ambas contrafação e diferentes da fotografia apresentada no site. Não devolvem o dinheiro, porque alegam que a fotografia pode não ser fiel ao artigo (em letras pequenas).
Abri uma das embalagens e o artigo nem funciona bem nas teclas. Umas vezes dá e outras fica preso o botão de bloqueio.

Bought a phone case a few months ago and was happy with the case and speed of delivery. However ordered a different case on the 26th Dec (got confirmation of order). Nothing to advise business closed over holiday period. No answer to my followup email requesting shipping eta. No telephone number to contact. Communications seem to be sadly lacking and imo this is not good enough.
An update. Communications from the store resumed on the 9th Jan and my new phone case was delivered on the 13th Jan 2026.

Have now purchased more than four items from this company. Never had an issue at all. Delivery has always been prompt and the product as described.
The last purchase was delayed by NZ Post and their communication was amazing. Would definitely recommend.

Provided an overseas adaptor. Rude customer service. Would never purchase from them again.

Ordered phone case for myself & partners phone,the 1 I ordered for me was a Pro case, GeekStore happily refunded my money, purchased another 2, the correct ones this time, cases arrived 2 days after order was placed & paid for less the refund I got as well.
Very happy with purchase, sometimes a bit slow to answer emails, but that might be cause they are busy, not sure, but was happy with outcome.
Cheers. 👍👍

Received a cracked screen protector. The shop would not issue an RMA for return or exchange without me providing photo or video evidence, which is ridiculous. I'm just going to chuck it in the bin and leave this review in the hopes that others will avoid this shop. I refuse to play into this behavior. I run my own small business online shop and would never treat my customers like this.

This website is for you... if you like being ripped off.
Sent me the wrong item and continually ignored request for help or refund. Beyond terrible, will never use again and if you have any self-respect, neither will you.

This is a genuine review. I did something I don't normally do when I order from a 1st time used company and that is do a check. I ordered 2 new ph cases They were due 23 Jan. I had a notification from them saying there was a delay. I thought that was good service. I remembered I hadn't done a check, I did one and found a lot of not good news. I got a bit panicky I must say. The package arrived 24th as they said. Cases are gorgeous. Perfect fit. A well happy customer

Product supplied wasn't the size advertised, refunded only for product purchase not the costs to return. Multiple emails were ignored completely.

I purchased two items but accidently ordered three. I quickly notified the store and I received a polite email and a refund. My order arrived quickly and the items we're above the quality I expected they could have been for the price I paid. I will happily use Geek Store again.

These guys are a waste of space. Took too long for the package to be sent out then when we did get our order it was totally incorrect. Have emailed them but no response and their ph no dont work ither. Based in Henderson i think a wee visit might be in order.

Ordered a replacement battery for my vacuum. The product they sent me did not even charge and was completely useless.

When trying to get a refund they ghosted my six different attempts to contact them.

Ordered a product that was only 1/4 the advertised size/weight. Asked for refund with photo proof, they wanted to item back first and seemed to agree to also cover the return postage. Did get a refund for original cost but not return postage, then ghosted me after.

I can't give these guys a lesser score, they straight out lied with their adds, bought a CCD Barcode scanner that their site said could do 2D barcodes, it can't it can handle most barcodes but not the ones I specifically wanted. I attempted to post two reviews and neither of them appears after 3 days. In short they lie their products don't do what they say they will do, they refuse to do anything about their lies so ill do it for them.