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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent service from Garden oasis and very informative with updates. Delivery was very swift too. Not opened my product yet but if when opened on Monday for fitting I’d be very shocked if there... Leggi di più

Valutata 5 stelle su 5

Purchased two garden gates, the website gave height and gap width which made selection easy and they fitted perfectly. Fast delivery and very good quality at a good price. Emailed a query and response... Leggi di più

Valutata 1 stelle su 5

I ordered agate from this company. I t arrived quickly but was too narrow. I misunderstood the measuring instructions. I phoned to see if the next size would fit, but no.I had to return the gate and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

A great experience, a helpful, knowledgeable chap at Shenstone explained and took the time to give us all the help we needed in choosing our side gate. No sales pressure, just a friendly advice and gu... Leggi di più

Dettagli dell'azienda

  1. Vivaio e articoli per il giardino

Informazioni fornite da varie fonti esterne

Online Garden Centre with Free UK Delivery on Gates & Railings, Raised Ponds, Sheds, Paving Slabs, Fence Panels, Arbours, Lawnmowers and more.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

562 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(562)

42 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

My loveseat

I ordered a garden wooden loveseat on 18th of July about 5pm & it arrived on 21st of July! Amazingly fast service as they did state there could be a two week wait due to covid but I was surprised it came so fast, great service! I've yet to assemble the seat do don't know how easy this will be on my own but should be ok, the colour of wood is really nice & quality is good too, can't wait to put it together! I've now started to assemble it but there's four screws missing from pack so am waiting on customer service.

22 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Item delivered on time and…

Item delivered on time and appropriately packaged to avoid damage. The item ordered was a garden gate and arrived in top quality. Detailed fixing instructions were provided. We are pleased with our purchase.

17 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Very happy with my garden gate. Swift delivery and kept me in touch on progress. It is a nice looking gate which fits the space perfectly. Thank you!

15 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

High quality gate

I ordered a Quorn double gate and fittings pack from Garden Oasis after doing a lot of shopping around and research online. I chose Garden Oasis as I was able to customise the size easily, liked the designs available, and found the price to be competitive. My order was delivered on time, and I am very impressed with the quality of the gate which is very nicely finished and appears to be well made. The fittings pack does the job fine, but the components are a bit on the agricultural side and slightly rough around the edges. They do however seem very solid and sturdy so I'm sure they'll last.

14 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

I found the whole process easy

I found the whole process easy. From selection of the product to delivery was straight forward. On delivery the product was to the quality expected. I’ll be looking at other items in the near future

13 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Don’t waste your time.

I have been searching high and low for a good value shed and saw a great product on Garden Oasis. I saw a review which said someone had waited 4 weeks for their order to then be told it was out of stock and it was cancelled. I gave the benefit of the doubt and thought I would go ahead with the purchase which gave an estimated delivery of 3-5 weeks. 3 weeks went by without an update so I thought I would send an email to ask for an expected delivery date. I received an email back saying it would actually be 8 weeks and then the next day, conveniently, there was an issue at the warehouse and the stock had been damaged beyond repair so I wouldn’t be receiving my order. Absolute waste of time. Do not buy from this company.

9 luglio 2021
Non scritta su invito
Logo di Garden Oasis

Risposta di Garden Oasis

Hi Laura, I am very sorry to hear that your shed was damaged prior to delivery. The Lifetime Sheds are delivered directly from the UK distributor of Lifetime products from their warehouse in Cheshire. We have been advised that an accident in their warehouse has damaged stock of the 7ft x 4.5ft shed that you had on order. I completely understand your frustration and our Managing Director will speak to Storemore to see whether there is anything else we can do by means of offering either an alternative shed or a discount should you be able to wait for the next shipment of this shed which is due to arrive in the UK in October.

Update 14/07/21: Following the intervention of our MD, Storemore have apologised and made one of the 7ft x 4.5ft sheds available to fulfil your order that can be delivered week commencing the 26th of July. One of our customer service team will contact you this morning to discuss this further. Please accept our apologies again for any inconvenience this has caused and I hope we can get this resolved for you today.

Valutata 5 stelle su 5

Excellent Service

We have placed a few orders with Garden Oasis online and received excellent service.
Unfortunately, one of the plastic tops from a post we had ordered was broken when we unwrapped the post.
I contacted Garden Oasis this morning and they have already got a replacement in the post on its way to me.
Fantasticservice, thanks Kelly

5 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Poor poor customer service.

Placed order for greenhouse only to be told 3 days later it had been priced wrong and my order was cancelled. Not even offered a good will gesture discount. I would have purchased if offered even 10%off. Anyway bought from WICKES now - much cheaper.

5 luglio 2021
Non scritta su invito
Logo di Garden Oasis

Risposta di Garden Oasis

Please accept our apologies, this was genuine human error that affected several customer orders received over the weekend while the office was closed. You were notified of the error and refunded the day after you place your order and offered a discount by way of an apology so it is disappointing to see this review, especially as you knew that the price was an error given the price from Wickes was nearly double at over £220 more expensive!

Valutata 5 stelle su 5

Garden Gate

Delighted with our garden gate. Despite COVID delays it still arrived within 5 weeks. It is well built, sturdy and not difficult to fit. Great customer service. Would definitely recommend Garden Oasis.

30 maggio 2021
Non scritta su invito
Valutata 1 stelle su 5

Faulty product and poor customer service

I bought garden gazebo Milano 3000. It cost with installation £1500. Within few months of the installation the roof started gathering water in the middle and started sagging. The product was clearly faulty but gardenoasis attempted to blame this issue on us despite no evidence. They refused to take responsibility for the faulty product despite sending them evidence and instead blamed us. I would recommend you avoid this company if you don’t want to face an expensive mistake, spend fruitless hours trying to get a resolution and be out of pocket nonetheless.

22 maggio 2021
Non scritta su invito
Logo di Garden Oasis

Risposta di Garden Oasis

The customer used a 3rd party installer who installed the flat roof gazebo without a slope on the roof so water couldn't run off. The sitting water caused the polycarbonate panels to sag which despite the incorrect assembly, were replaced free of charge. Hopefully the installation will be carried out correctly this time to avoid the problem occurring again.

Valutata 3 stelle su 5

Goods Damaged on Arrival.

Bought a garden bench for around £300.
Arrived promptly however not wrapped or protected in the box. The bag which should have contained the bolts was torn and the bolts we loose in the box. The box was torn and three bolts were missing. The bench was scratched where it was not protected.
Customer services would not take calls regarding recieved orders. Emails take over 5 days to be replied to.
When finally contact by customer services a lady called Laura was very helpful and did offer a replacement or refund.

11 maggio 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

I searched online for a hardtop gazebo for a while and the one I found on Garden Oasis was well priced. It was delivered promptly and when built I was really pleased with it, it’s very good quality. However, there weren’t enough curtain rings in the package. I contacted customer service and Kelly replied apologising and said that she would get more sent out from the manufacturer. It turned out that they didn’t have them in stock but Kelly kept me informed about the situation and persevered with the manufacturer until she could get them for me. I highly recommend Garden Oasis for price, quality and excellent customer service.

6 maggio 2021
Non scritta su invito

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