GAME, Unit 7 Waverley Mall, EH1 1BQ Edinburgh, GB


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Valutata 1 stelle su 5

Staff caught lying about Pokémon card stock either to keep them for themselves or for friends. Spoke to one staff member at 10am who got nervous when asked if they had any in and he said"I don't thin... Leggi di più

Valutata 2 stelle su 5

A price label which had been in place for many weeks (I'd been contemplating buying the item since before Christmas) was £10 more at the till. The difference was not honoured and I had to get a refund... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Well stocked shop - got what we came for without any issue - friendly staff and enjoyable shopping experience. Heard them deal with an angry chancer customer and felt they were very fair and helpful w... Leggi di più

Valutata 2 stelle su 5

The man who served me was annoyingly arrogant and a bit over zealous with trying to push insurance onto me which I was making clear more than enough times I wasn't interested in

L'azienda ha risposto


Dettagli dell'azienda

  1. Fornitore di servizi di giochi al computer
  2. Negozio di computer
  3. Negozio di videogiochi

Informazioni su GAME - Edinburgh

Scritti dall'azienda

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Informazioni di contatto

  • GAME, Unit 7 Waverley Mall, EH1 1BQ, Edinburgh, Regno Unito

3,3

Nella media

TrustScore 3.5 su 5

17 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 1 stelle su 5

Staff caught lying about Pokémon card…

Staff caught lying about Pokémon card stock either to keep them for themselves or for friends. Spoke to one staff member at 10am who got nervous when asked if they had any in and he said"I don't think so" then asked in back room and said no not yet but there's only 4 boxes coming.
Went back at 1pm and spoke to another staff member and when asked if the stock was in yet he got really nervous and said they were already all gone and sold out, when asked how much stock they had he replied only 2 boxes. It's hard enough trying to find Pokémon card stock on the shelves as it is with scalpers flipping them on eBay for double the cost but even harder when the stock doesn't even make it to the shelf as the staff are hoarding it in the stock room.

23 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Well stocked shop - friendly staff

Well stocked shop - got what we came for without any issue - friendly staff and enjoyable shopping experience. Heard them deal with an angry chancer customer and felt they were very fair and helpful when that person was trying to convince them to accept return of an abused controller without any proof of purchase. Working in face to face business deserves respect!

28 gennaio 2024
Valutata 2 stelle su 5

Wrongly priced item

A price label which had been in place for many weeks (I'd been contemplating buying the item since before Christmas) was £10 more at the till. The difference was not honoured and I had to get a refund, though as it was the only copy left I wonder how many other shoppers paid more than they expected without realising

6 gennaio 2024
Logo di GAME - Edinburgh

Risposta di GAME - Edinburgh

Hi Antony, 


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 
 
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 
 
Thank you and we look forward to updating your opinion of GAME. 

Kind regards, 
Em
Customer Services Senior Advisor 

Valutata 2 stelle su 5

Price

I wasn’t very happy when I payed £489.99 on a PlayStation 5 and 2 days later it was down to £429.99,nobody in the store told me of this deal

27 settembre 2023
Logo di GAME - Edinburgh

Risposta di GAME - Edinburgh

Hi David.


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 

So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 

Thank you and we look forward to updating your opinion of GAME. 


Kind regards,
James
Customer Services

Valutata 4 stelle su 5

Good store

Game is a good store to buy the latest game i do occasionally buy used games but when i can i buy new

3 settembre 2023
Non scritta su invito
Valutata 2 stelle su 5

The man who served me was annoyingly…

The man who served me was annoyingly arrogant and a bit over zealous with trying to push insurance onto me which I was making clear more than enough times I wasn't interested in

11 maggio 2023
Logo di GAME - Edinburgh

Risposta di GAME - Edinburgh

Hi Andrew,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 


So we can look into this further could you please send us a ticket at Submit a
ticket : GAME and reference 'Trust Pilot Review'. 


Thank you and we look forward to updating your opinion of GAME.

Kind Regards,

Shannon 
Customer Services Senior Advisor

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