Future Family Recensioni 519

TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

My husband and I worked with Curtis at Future Family, and our experience has been truly amazing. The entire process was smooth, easy, and transparent from start to finish. Curtis was incredibly helpfu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Future family was great to work with! They answered all our questions when we were searching to help in our fertility journey! A bonus we got was a nurse that was there to help and support my anxiety... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Tiffanie was great. She explained the process in detail and simplified it for us. She made time quickly, and was always very responsive. We ended up not needing the funding through Future Family, a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Easy of use getting a second loan! Curtis our representative is amazing and very knowledgeable with the process. He was very helpful and thorough throughout the whole process

L'azienda ha risposto

Dettagli dell'azienda

  1. Salute e medicina

Informazioni fornite da varie fonti esterne

Future Family offers new levels of care support for IVF and egg freezing with a stress-free way to pay.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

519 recensioni

5 stelle
4 stelle
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1 stella

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Valutata 5 stelle su 5

Future family has been so kind

Future family has been so kind, attentive, and efficient. They work directly with our clinic to figure out payments so I have very little to worry about. Can’t express how much stress has been alleviated working with them so far!

4 dicembre 2025
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Risposta di Future Family

Thank you so much for sharing your experience! It means a lot to know that our team has been able to ease some of the stress and handle the details so you can focus on your treatment. We’re always here for you and happy to support you every step of the way!

Valutata 5 stelle su 5

Liebe Katharina

Liebe Katharina, ich danke dir von Herzen für deine tolle Begleitung. Fortune Family ist eine ideale Kombination für meine Innenwelt und hat mir sehr geholfen um mich selbt im Geschäftsleben besser zu verstehen. Auch die Unterstützung durch einen persönlichen Coach ist sehr hilfreich. Inneres Wachstum ist gleich dem äußeren Wachstum und das zeigte sich deutlich in meinen Erfolg.
Es gibt nur wenige Coaches, die offen und authentisch die inneren Wege der Seele erklären und die Kombination mit Geld verstehen.
Vielen lieben Dank
Monika

5 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Curtis is just another way to pronounce angel

Curtis made mine and husband's Infertility journey more easy. He through his care in Future Family he represented a beacon of hope. He was professional, he worked with us above and beyond our initial on-boarding. We had trouble and he gave us superior tech support and made the process smoother and as many know Infertility is both a painful and unique process so having someone who offers you and your partner not only resources, finances, support during such a difficult time is truly a treasure. He is in his calling. Without a doubt he is an immense asset to Future Family and the family's like ours who dream of making their family a reality. He is a valuable man who cares and I will never forget his role in even giving us a chance to become parents. THANK YOU CURTIS. you are the face of Future Family. You , yourself are a face of true goodness , patience and hope.
We need you Curtis. Thank you.

23 novembre 2025
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Risposta di Future Family

Thank you so much for sharing these heartfelt words. We’re moved by your message and so grateful that Curtis was able to support you with such care during such an important part of your fertility journey. He embodies the compassion and dedication we strive for at Future Family, and we sincerely appreciate your recognition of Curtis.

We look forward to continuing to support you in your journey to grow your family.

Valutata 5 stelle su 5

Accessible, friendly, quick to respond, above and beyond customer service

Was fortunate enough to work with Curtis Feimster on securing a loan.

Curtis is one-of-a-kind. He's friendly, helpful, and professional. We feel supported knowing any questions we have we can count on Curtis to promptly come through for us.

10 ottobre 2025
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Risposta di Future Family

Thank you so much for sharing your experience! We absolutely love hearing that working with Curtis made you feel well-supported in your fertility financing experience. Curtis takes great pride in providing friendly, responsive service, and we’re glad that shone through. We appreciate your kind words and the trust you’ve placed in Future Family!

Valutata 5 stelle su 5

Review on nurse Rachel

Our nurse Rachel was extremely helpful and thoughtful as well as reassuring throughout our whole process. She checked in frequently, answered any questions we had, and was reliable. We would recommend her services to anyone.

1 ottobre 2025
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Risposta di Future Family

Thank you so much for sharing these kind words! We’re thrilled to hear that Rachel provided such thoughtful and reassuring care throughout your journey. We’ll be sure to share your feedback with her and our team. Your recommendation means a lot to us, and we wish you all the best moving forward.

Valutata 5 stelle su 5

So helpful!

Christina has been amazingly helpful and supportive during the entire process! So easy to get everything set up and even pivot to a new direction if needed. Thank you!

21 ottobre 2025
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Risposta di Future Family

Thank you so much for your kind words! We love to hear this kind of feedback, and are thrilled that Christina was able to make your financing process smooth, and that you feel confident with her support. We’ll be sure to share your feedback with her and the rest of our team. We look forward to continuing to support you in your family-building journey.

Valutata 5 stelle su 5

Curtis and Future Family are a BLESSING!!!

We worked with Curtis who was an absolute gem! He throughly explained everything about Future Family and the process! What we loved the most was that he gave us time to process everything before we were ready to move forward. He truly supported us each step of the way and has helped us get closer to finally achieving our goal of starting family.

7 ottobre 2025
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Risposta di Future Family

Thank you so much for sharing your kind words! We’re thrilled to hear that your experience with Curtis and Future Family has been so positive. It means a lot to know that he provided the clarity, support, and space you needed to feel confident moving forward. Helping people build the family of their dreams is exactly why we do what we do.

We’ll be sure to pass along your appreciation to Curtis! Wishing you all the best as you continue on your family-building journey.

Valutata 1 stelle su 5

A huge disappointment

This is my second time using Future Family for a fertility loan. The first time around went smoothly and I had no complaints or issues. This time has been a huge disappointment. I was approved easily, but from there, everything went downhill. After approval, I was emailed a set of instructions to have my funds disbursed to my fertility clinic. I was also advised to use a specific specialty pharmacy to obtain my medications and told that a portion of my loan would be allocated for those. I followed the instructions to the letter but it wasn’t until 3 weeks and multiple phone calls/emails later that I finally had my funds disbursed. I had to ask my fertility clinic to pause payments because the expected funds were so delayed. Every time I called future family they gave me excuses and runarounds, offering little help and instead asking me to be the middleman to ensure my funds were disbursed even though I had already done everything I could do on my end. It added tons of stress to an already stressful situation. My fertility clinic assured me they were requesting the funds but had still not received them. Weeks later, after having to be very pushy, future family finally told me that an email had ”not gone through” that I needed to sign to approve a release of funds. I had never been told that I needed to sign anything else so I didn’t even know to look for the email that wasn’t sent. They resent it and once I signed it, my funds were disbursed 5 days later. But when I called to order my medications, the specialty pharmacy stated they had received no funds for my medications. After calling future family yet again, they refused to admit they made a mistake and did not send the appropriate funds to the specialty pharmacy they requested I use. They also told me that because the funds were already disbursed to my clinic, there was nothing more they could do. Oh, except they did tell me I could take out another loan with them! Ha! So now, I have to pay out of pocket upfront for my medications, which I cannot afford right now (that’s why I got a loan in the first place). I am beyond frustrated with future family and I will never go through them for a loan again. Instead of making my fertility journey easier, they have added nothing but confusion, stress and a feeling of helplessness to my experience. Please save yourself a lot of headache and get a regular personal loan so you have control over your own funds.

2 ottobre 2025
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Risposta di Future Family

Thank you for taking the time to share your experience with us, and I want to start by sincerely apologizing for the frustration and stress you have experienced, especially during an already emotional journey. We deeply regret that your second experience with Future Family has not reflected the smooth, supportive process you had with us previously.

Your feedback highlights areas where we must improve, especially in ensuring our instructions are clear, our communication is proactive, and our processes prevent avoidable delays or errors. Please know that we are reviewing your case internally to ensure we always provide the same standard of care you received in your first experience with Future Family.

Thank you again for being candid with us. Your experience matters, and we are committed to learning from it so we can provide the reliability our patients deserve.

Valutata 5 stelle su 5

Curtis is amazing

Curtis is amazing! We have worked with him for years during our fertility journey and he is the kindest and most encouraging person ever! He made our experience so smooth!

15 settembre 2025
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Risposta di Future Family

Thank you so much for sharing this wonderful feedback! We’re thrilled to hear how much Curtis has supported you over the years and made your experience smooth. We’ll be sure to share your kind words with him!

Valutata 5 stelle su 5

I am at the beginning of my journey and…

I am at the beginning of my journey and Curtis Feimster has been very patience and understanding of answering my million and one questions. Giving us (my husband and I ) a great peace of mind.

12 settembre 2025
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Risposta di Future Family

We’re so glad to hear that Curtis has been patient and supportive as you begin your fertility journey. It’s wonderful to know he’s been able to give you and your husband peace of mind. We’ll be sure to share your kind words with him! We look forward to continuing to support you and we wish you all the best.

Valutata 1 stelle su 5

Don't bother

I have been paying on a $10,000 loan with Future Family for about 2½ years.
Getting approved was easy and the early months were smooth. Unfortunately, the problems started later and have only grown.

Lost or misapplied payments: At least three payments have been “lost” even though I have bank statements and receipts showing on-time delivery—some payments were even above the monthly amount. Each time I discovered the issue only after I called to ask why my account showed late or past-due.

No notice of address change: Two of those “lost” payments went to the address printed on my statements because Future Family quietly changed its payment address without sending a single email or letter.

Credit score impact: Despite proof of payment and consistent on-time history, they reported me as late years later, damaging what had been excellent credit.

Balance that doesn’t add up: Even after paying roughly $400/month for almost three years, I still allegedly owe about $3,000, which makes no sense given the original loan amount and my occasional extra payments.

Pressure to allow direct bank drafts: I chose to send payments directly instead of giving them automatic access to my account. In hindsight, it feels like they penalize any customer who doesn’t let them pull funds themselves.

I now have to fight to have my credit corrected, and I feel their accounting practices are careless at best and predatory at worst.

Advice to future borrowers:

If you must use them, document everything and keep proof of every payment.

Double-check monthly statements and credit reports.

If possible, pay as much as you can up front and minimize the loan amount to reduce exposure.

Be prepared for poor communication and the burden of proving your own payments.

What began as a simple fertility-financing solution has turned into a stressful, expensive ordeal.
I cannot recommend Future Family based on my experience.

1 aprile 2025
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Risposta di Future Family

We regret the frustrations you’ve experienced and how stressful this has felt during an already important journey. We understand how concerning it can be when payments and account details don’t seem clear, especially when credit reporting is involved.

Our goal is always to provide transparency and support, which is why we send frequent reminders when there are past due payments. We want to work with our patients to stay current on their payments, as we are invested in your positive outcomes both in your treatment and with your financing.

We are again reviewing your account with you directly to address your concerns about payment application, balance, and reporting. We are more than happy to walk through your account details and work toward clarity and resolution.

We truly value your feedback, as it helps us continue improving for all of our patients.

Valutata 5 stelle su 5

Great Customer Service

Jackie worked so well with us. She was attentive and helpful and we couldn’t be happier with the level of detail she provided.

20 luglio 2025
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Risposta di Future Family

Thank you so much for your kind words! We're so glad to hear that Jackie was attentive, helpful, and thorough in working with you. We’re lucky to have her on our team, and we’re so glad she made your experience a great one. We'll be sure to pass along your feedback to her!

Valutata 5 stelle su 5

Amazing Service and Fast Funding!

Amazing Service and Fast Funding!

Curtis Feimster was a joy to work with! He was so personable and showed genuine care and concern for our fertility funding needs. After reading about the company online and perusing their website, my husband and I decided to give them a try for our funding needs. The process was simple as Curtis guided every step and the informative phone call with him took care of all of our concerns for our fertility funding needs. There are also other great perks as Future Family isn't just about funding- they offer many great resources along with your funding, which will definitely assist with your journey along the way.

I highly recommend using Future Family for your family's funding needs and also highly recommend working with Curtis to assist. He's very patient and answers all questions very quickly, which is super helpful to have. Thank you Curtis!

29 giugno 2025
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Risposta di Future Family

Thank you so much for your thoughtful feedback! We're truly grateful you chose Future Family to support your fertility journey, and we're thrilled to hear that Curtis made such a positive impact. It means a lot to know he helped make the process smooth and reassuring for you. We're also incredibly thankful for your kind words about our broader offerings. It's wonderful to hear that the additional resources we provide are meaningful to you. We’re honored to be part of your fertility journey and are here for you every step of the way!

Valutata 5 stelle su 5

Rachel is awesome!

Rachel is awesome! She has been such a great support system through my IVF/Egg Retrieval/FET process. She is knowledgeable and has been able to answer all of my questions no matter the time or day. You can really count on her and couldn’t have done it without her. Highly recommend!

14 maggio 2025
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Risposta di Future Family

Thank you so much for your kind words! We're thrilled to hear that Rachel has been such a strong support for you throughout your IVF journey. It is part of our mission at Future Family to support patients not only financially, but also through this very complex care journey. Wishing you all the best as you continue on this path, and thank you again for sharing your experience!

Valutata 5 stelle su 5

Curtis was super helpful and friendly…

Curtis was super helpful and friendly and answered all our questions in a professional and timely manner. We really appreciated his time and his kindness during this often stressful and overwhelming process of financing IVF.

28 maggio 2025
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Risposta di Future Family

Thank you so much for your kind feedback! We're so glad to hear that Curtis was able to support you with professionalism, warmth, and care. It means a great deal to us that you felt well taken care of throughout the IVF financing process. We'll be sure to share your thoughtful words with Curtis! Thank you for trusting us. We’re wishing you all the best on your journey ahead.

Valutata 5 stelle su 5

The best part is the coach

The best part is the coach. My coach (Rachel) supported me every step of the way. We even scheduled virtual Zooms to administer medication live. She was empathetic, patient, available, and so well-informed about my procedure. I have no idea how I would have completed the procedure without her.

15 maggio 2025
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Risposta di Future Family

Thank you so much for your kind words! We're truly touched to hear how much Rachel’s support meant to you during your treatment. She exemplifies the care, compassion, and expertise we strive to provide to every patient, and it's wonderful to know she was such a steady presence for you.

We’re so glad she could walk alongside you, whether through live Zooms or just being available when you needed her most. We’ll be sure to pass your feedback along to Rachel.

Thank you for trusting us during such an important time in your life.

Valutata 5 stelle su 5

I can't say enough good things about Rachel and Curtis

Ivf is a club that nobody wants to be in, but ff has taken some of the pain away. From my first phone call with Curtis, who awnsered all my questions and took some of the scaries away with ivf was amazing. Then Rachel, who's an ivf nurse who was assigned to me, now honestly I thought no biggie I can give myself shots, but oh boy it's so much more then that. She helped me walk threw mixing meds, she's helped me with the dosages that I actually messed up on lol! She's helped me understand my labs and what they mean, she's even been there for me when I was crying and just scared. She seriously like your ivf BFF! I have texted so many times threw out the day and she has always responded fast! Weekend, evening, she's there. She's even checked in on me to see how I am and where I'm at in the process. I can't say enough good things about her! I would recommend future family to anyone who has to go threw this, even though it sucks ff makes it better

14 marzo 2025
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Risposta di Future Family

Thank you so much for sharing your experience with us. We know IVF can be an incredibly emotional and challenging journey, and we’re deeply honored to have played a part in helping ease some of that burden.

Curtis and Rachel will be so touched to hear how much their support has meant to you. It's clear the care, responsiveness, and heart they bring made a real difference for you, and we couldn’t be more grateful to have them on our team.

Thank you for trusting us and for recommending Future Family!

Valutata 5 stelle su 5

Great experience!

I worked with Jackie M and she is amazing! I really appreciated the time she took on the phone with me to chat about the process and also how seamless it would be to work with them. She was available for a second last minute phone call and modifications to the loan amount needed and a great resource for information as to what she thought would be best. I really enjoy working with her. You can tell she really cares about her clients and their journeys through this!

15 maggio 2025
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Risposta di Future Family

Thank you so much for your kind words! We're thrilled to hear that Jackie offered you a great experience and provided the support you needed. She genuinely cares about her clients, and it's wonderful to see that come through. We appreciate you taking the time to share this and are grateful to be part of your fertility journey.

Valutata 5 stelle su 5

Two words: dedicated nurse(!!)

I cannot emphasize enough how fantastic my experience has been with Future Family. The loan application process was simple and transparent: I wasn’t pressured into borrowing more than I felt comfortable borrowing, there’s no hidden fees or penalties for early payback, and no question was treated with anything but the utmost respect and care. But the MOST important and *worth-every-penny* feature of the Future Family loan, is that it includes 24/7 access to a dedicated nurse! While fertility clinics try to be attentive and responsive to their patients, nothing—and I mean NOTHING—beats the peace of mind I had from having access to my dedicated nurse, Rachel. When the clinic didn’t respond in a timely fashion or provided an unclear/vague response to a question, instead of panicking (or getting angry), I referred my questions and relevant info to Rachel and she happily (and promptly) answered, explained, and armed me with appropriate follow-up questions to ask my doctor. My hand was held the whole way! Rachel celebrated my achievements with me, told me what to expect next, and literally walked me through—via FaceTime/Zoom—the various injections (some come in ready-to-go pens, others in vials to be withdrawn, and still others in powders that first need to be carefully mixed!). This would have been totally overwhelming without her! Although the egg “stimulation”, monitoring, and retrieval process is grueling, costly, and time consuming, having Rachel available to text a quick question or hop on a call meant that I could confidently adhere to an exact injection schedule which, for me, resulted in wayyyy better-than-expected results. At 39, I began the “cycle” with 11 follicles and was told to optimistically expect 70% of those being retrieved as “mature” eggs. They ended up retrieving ALL 11 mature eggs (!) and I honestly credit Rachel for this tremendous success. If it wasn’t for her being so accessible, I am certain any number of variables (withdrawing exact dosages, properly mixing powders with solutions, adhering to a strict injection schedule, or even knowing when/if to order extra medications before a weekend) would’ve produced different results. In fact, I’d go so far as to presume the “70%” guideline I was given is, in part, based on there mere fact that most people going through this process are NOT healthcare professionals and, understandably, make mistakes (big or small) when it comes to the medications/injections. Having Rachel, my dedicated nurse, allowed me to do everything possible on my end to ensure the best outcome. No guesswork. No mistakes. I’m as proud of myself for my final results as I am grateful to Future Family (and Rachel!) for enabling me to achieve them. I cannot recommend Future Family enough!!

29 aprile 2025
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Risposta di Future Family

Thank you so much for your incredibly heartfelt message. We’re deeply touched by your words. It means the world to us that you felt supported, empowered, and cared for throughout your journey. We’ll be sure to share your kind praise with Rachel; she’ll be thrilled to know the profound impact she made. From all of us at Future Family, thank you for trusting us during such an important time. We’re cheering you on every step of the way!

Valutata 1 stelle su 5

5 star review 2 years ago turned to 1

At first I would have given this company 5 stars. The loan process was easy in 2022 and I had my daughter in 2024.
But now…. I can’t get anyone on the phone or get a response to my emails for a payoff letter (something I needed quickly). One… that should be available to you in the dashboard portal at all times, two there should be a way to speak to a representative on the phone during business hours.

7 maggio 2025
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Risposta di Future Family

Thank you for sharing your experience, and congratulations on the arrival of your daughter! We’re truly honored to have played a part in your family-building journey.

We're sorry to hear about your frustration in obtaining a payoff quote. While our records show we responded to your request the same day it was received, we understand that timely access and clear communication are critical, especially when time-sensitive needs arise.

We’re currently reviewing how we can improve responsiveness through our dedicated Client Success phone line and hope to have updates soon. In the meantime, our recent email included a link to schedule time with a Client Success representative at your convenience, a helpful tool we encourage you to use if further assistance is needed.

We never want our customers to feel unheard, and your feedback is invaluable as we work to ensure a better experience for everyone.

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