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A premium commercial fridge and freezer Website. Next day delivery available within the UK for the latest commercial fridges and freezers - Shop Now
Unit 1, 304 Carmarthen Road, SA5 8NJ, Swansea, Regno Unito
Great company, very friendly staff and have a great personal touch, very happy with the products the company provides, Overall very impressed with their work and would recommend to anyone in the future 😀:)
Great company, good products. Good to deal with a good honest local company. Thank you Fridgesmart
I can’t recommend Fridgesmart enough! Their customer service was amazing from the first call, support with what I needed to order throughout the process, to ensuring a smooth delivery. I really appreciated the family feel to this small business and will be recommending them to other shop owners. I’ll be returning as a customer the next time I need anything they can supply. Thank you!!
Beware. Great if things go well. If they don't then you won't get a penny in compensation even if you, like we have, lose £500 worth of stock.
They sent an engineer and confirmed that the fridge and sensor were not calibrated properly. The engineer then calibrated both. We feel that a fridge that is calibrated correctly is something you should expect!
We were told that unfortunately they don't take any responsibility for the loss of our stock.
As far as they are concerned that is the end of it and they will not help us.
As you will see from their response they know they sold us faulty goods but they don't have to do anything about it as they have put a clause in their T&Cs that permits them to sell faulty goods with no comeback.
Risposta di Fridgesmart
Dear Stellastar we are sorry to hear that you were frustrated by our T&Cs in regards to your stock loss. As discussed - stock loss due to unit failure, or claims for consequential losses are excluded from warranty and ordinarily we would anticipate a customers' insurance would cover this. Regrettably, we cannot change this policy, but we do try to make it clear within all of our sales invoices and the T&Cs on our website . We do hope we can serve you again in the future .
I have just purchased a new freezer for our business, having previously ordered 2 chillers from Fridgesmart and received amazing service.
They have an excellent website, but if you require assistance, they are only too happy to help and support you if you phone or email them.
They are a wonderful company in today's changing world showing a continued professionalism whilst retaining 'the personal touch', which you most definitely do not receive from large companies.
We live in the Scottish Highlands and our freezer arrived early - unheard of when we're waiting for deliveries, as normally days later than stated date!!
I honestly wouldn't consider shopping anywhere else.
Just wanted to give a big thumbs up to Fridgesmart.
Thanks for sorting my delivery out so quickly as we were desperate . Will definitely use you again .
I have used Fridgesmart for a variety of wine fridges, They are always polite and prompt. Would strongly recommend them. Their aftersales service is very good.. They sorted any issues out straight away.
Good quality fridge which came on time, good price . Great communication from fridgesmart, would highly recommend.
Great service - spent some time googling to find the best price, didn’t also expect to get the best service, they never usually go hand-in-hand. Very knowledgable sales team who helped me get the perfect product, delivery was on time too. Highly recommended.
Quick delivery, good price & serve overs looks great in the shop . Plus , really nice people.
Terrible Sevice anythin goes wrong with there equipment they don’t want 2 no stay far away
We did contact you and wanted to send you the evidence. Your sales representative was so rude. Told us to pay the amount or it won’t be delivered and hang up the phone. We had to pay the amount straight away as we needed the fridge urgently. I believe your phone calls are recorded. I will give you the date and estimated time.
Risposta di Fridgesmart
We believe strongly in not removing any removes as we believe all input helps in making us a better business, however we have no customer on file with this name?
Quality control shocking. My company has ordered from them twice and both times we had issues with the courier and/or the product. Just really bad service and they are not willing to refund. terrible
Risposta di Fridgesmart
It is important to note our carriers were unable to contact the customer due to his mobile not answering.. His units did arrived damaged and unfortunately this does happen from time to time. We apologized to the customer and remedied the siutation .
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