U Switch suggested Foxglove as cheapest supplier for me. Tried to switch online. Wouldn't work. So tried to phone. Interesting. Kept on hold for half an hour and then gave up. Then came on here... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
This company has tried to take £163 from my bank today,I’ve never even heard of them,phoned my supplier to be told I had cancelled my direct debit with them how can firms like this get away with thin... Leggi di più
DONT TOUCH THEM WITH A BARGE POLE. Since I switched two years ago, I have had nothing but problems with this supplier. Apart from emails most contact to try to resolve issues have been instigated by... Leggi di più
L'azienda ha risposto
in December 2018 my Electric meter showed a usage of 10399 units, in 31 days? living in a semidetached 3 bed home and my average usage for Electricity being 350 units. I discussed this obvious f... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
One of the cheapest energy suppliers in the UK. Switch and Save today!
Informazioni di contatto
North Mills, LE3 5DL, Leicester, Regno Unito
- 0800 103 2769
- hello@foxgloveenergy.co.uk
- www.foxgloveenergy.co.uk
1,2
Pessimo
573 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Tariff querie
Fast and efficient response to my question concerning my gas an electricity tariff today
22 aprile 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that we were of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Best energy provider
20 aprile 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Discriminated against
I contacted by webchat today as Martin Lewis last night suggested fixing utility bills. I spoke to Sam and asked as I have been a customer for several years now if I would be better off If I fix but keeping the fact that I pay quarterly on receipt of the bill. Which I have done promptly direct through the bank.
I was told no this was not possible I could only stay on the tariff I am on at present if I want to pay quarterly
Other companies such as Ebico does allow fixing and to pay quarterly however there customer service rating is terrible looking on Trustpilot
I feel as a loyal customer who has promoted this company to friends and family that I am being discriminated against for the fact I will not and cannot afford to do direct debit.
I have found this company to give excellent service throughout but now feel I may have to look elsewhere due to this discrimination.
I will be interested in how Foxglove energy responds to this.
17 aprile 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We certainly wish to look into this and assist you further. We have sent you a private message requesting your account number.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Fahra was courteous and efficient
Fahra was courteous and efficient. Good service
15 aprile 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I had a quick response and good service…
I had a quick response and good service Alice Rutter
7 aprile 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Very easy to use website and simple to…
Very easy to use website and simple to use
7 aprile 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I have had reason to have a live chat…
I have had reason to have a live chat twice recently and both times I was dealt with, with speed and efficiency no problems first class service.
31 marzo 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
very useful chat function and helpful…
very useful chat function and helpful operator, Fahra, got me onto a cheaper tariff which saved me switching and also sorted out my DD really efficiently.
19 marzo 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Just been on to Foxglove via live chat…
Just been on to Foxglove via live chat with Farha who was very helpful and informative. Had new tariff set up in no time. Would highly recommend Foxglove.
17 marzo 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Easier to arrange than anticipated!…
I contacted Foxglove today regarding a credit on my account.
Farha was excellent and arranged a refund and a new schedule within minutes.
Excellent service, thank you.
16 marzo 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
In safe and eco-friendly hands
I was very happy with the call I received - it was in stark contrast to the difficulty I have had in contacting my previous (in fact,not-yet-switched) supplier, (although their staff were always helpful if once they could be reached) I was impressed with the rate and probable direct debit amount quoted (this cannot be finally established as the whole heating system will be changed in the near future) and I look forward to dealing with Foxglove in future.
16 marzo 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
chat line
Farha was very helpful and efficient on the chat line today.
11 marzo 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Very pleased chose Foxglove energy as…very professional
Very pleased chose Foxglove energy as my supplier.The staff at foxglove made the whole process of changing supplier,the staff member I dealt with covered everything I needed to know to make the whole experience a pleasure.i have downloaded your account page and looks very easy to use.i had great service from Fischer when installing my radiators and they did recomend you last year and I am now looking forward to my supply from you
9 marzo 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Very good easy to use quick and simple.
9 marzo 2020
Non scritta su invito
Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
AVOID AT ALL COSTS
AVOID AT ALL COSTS! Daylight robbery & misleading sales tactics!!
Switched over to foxglove after a phone call conversation where the sales rep told us that we would be paying £36 a month fixed term. We were even told due to having fisher heaters we would get a discount. We received an email stating all this afterwards. A month later they asked for meter readings which we provided them. The £36 a month “fixed term” jumped up to £90 a month, we phoned and spoke to a customer service rep who was rude, unhelpful & told us we were never on a fixed term and no sales rep would sell us that deal, even after we provided the email which clearly stated in black and white what we had been sold they refused to put payments down. While ongoing conversation back and forth for a month to try and resolve this and come to an arrangement we provided another meter reading which they claimed we had used £118 worth of energy! I have never experienced energy prices like this before in my whole life! This is with fisher heating which is scientifically known to be low energy usage heating as well! We decided to leave foxglove & go back to Scottish power! We sent last meter readings and foxglove said they took our last payment and we very happily moved back to Scottish power and have been delighted with their energy and prices ever since....until two days ago when foxglove phoned & said we owed them £178 and that we claimed our money back through the bank ?!?! After phoning the bank and receiving confirmation that neither we or the bank put in any claim for our money back foxglove have continued to hound us for the past two days with phone. We provided proof via bank statements showing no returned money from the bank or foxglove from November until now , they ever tried to claim that money claimed through the bank doesn’t show on you’re statements?! Complete joke of a company, constant admin errors & astronomically prices!!
Please save yourself the money , stress and hassle and do not entertain no matter how appealing they make it sound!
Myself and my partner are due our first baby in June and the stress of dealing with these rude unhelpful people is the last thing we need!
5 marzo 2020
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Risposta di Foxglove Energy
Dear Stephanie O'Donnell,
We're sorry to hear that you are unhappy.
Could you please provide us with your account number to look into this further as this does not sound right.
We have sent you a private message requesting more information.
Kind Regards,
Team FOX
so far so good.
so far so good.,but not long enough to give positive review.
2 marzo 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear that things have been good so far.
We do normally ask our new customers to provide us some feedback in regards to the website and how easy it was to switch over to us. This helps us make changes for the better if necessary.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
If I could leave 0 I would
If I could leave 0 I would, didn't want to go with them in the first place, just received a bill for 4 weeks £551.93p, really??!!!! Will be seeking legal advice. Bills have only ever been around £150 per month with other companies!!!!!
Nicola R - Liverpool
19 febbraio 2020
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Risposta di Foxglove Energy
Dear Nicola Ryan,
We're sorry to hear of your comments.
We'd really like to look into this and resolve this matter for you however, we are unable to locate your account using your name.
We have sent you a private message requesting your account number to assist.
Kind Regards,
Team FOX
Just signed up with Foxglove
Just signed up with Foxglove, the process took just a few minutes and was very straightforward even for a Luddite like me! Thank you for making it so easy.
17 febbraio 2020
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Risposta di Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Reply from Foxglove Energy
Reply from Foxglove Energy
An hour ago
Dear Peter Derrick,
We're very sorry to hear of your comments.
This doesn't sound right.
We were able to locate your account therefore, one of our customer care team members will give you a call to resolve this matter for you.
As a company that thrives on providing the best customer service, it is with regret that this was not the case for you.
Kind Regards,
Team FOX
Thank you for, once, a speedy response.
You are correct it doesn't sound right, but, it's all true. I look forward to hearing from your customer care team member. Maybe they will be able to explain why it has taken so long and so many phone calls and having to complain to the Ombudsman to get to this point.
Hopefully, they will also be able to answer why all the instructions of the Ombudsman have not been implemented? Why I have not had statements since October? Why, despite, you telling the Ombudsman that you had sent me a revised account I am still to receive any such paper work? Why the balance shown on the last statement has gone from a substantial credit to the large debit you have informed the Ombudsman? And why my meter was not swapped like for like, as instructed?
In short, I'm expecting this to be a long conversation.
17 febbraio 2020
Non scritta su invito
Risposta di Foxglove Energy
Dear Peter Derrick,
We have forwarded this on to our customer care team who will assist you with your concerns.
We'd like to apologise for any inconvenience caused & we hope to reach a resolution to the issues that have been raised with us.
Kind Regards,
Team FOX
I've now received a follow up call from a FOXGLOVE rep, and we've resolved my issues. They will now communicate better between the Energy provision side of the business and the Solar panel engineers.
Following my review posted on the 4th Feb, I had a call from FOXGLOVE customer services wishing to discus my concerns. I politely explained that I couldn't talk at that time as I was just entering a meeting, but they said they would call me back later that day. It's now the 13th Feb and I still haven't had a call back yet ?
Customer service - after care isn't great at this point and I'm due to transfer over to them as an energy provider tomorrow. Is this a wise move I ask myself ?
13 febbraio 2020
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Risposta di Foxglove Energy
Dear Trevor Brookes,
We're sorry to hear of your comments.
We have located your account and our customer services team will be in touch with you to assist you further with your concerns.
Kind Regards,
Team FOX
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