Fox Group (Moving and Storage) Ltd - Cwmbran Recensioni 

I can always trust Fox group to transport my belongings with care.

Friendly honest service to the highest standards.

Thank you Again Dan.

The professionalism, freindly approach to moving from a difficult location with one of their bigger Lorrie’s in extreme weather.

This is the third time that I have used Fox Removal Group – my first two experiences were first class; the second one required international engagement with complex supplier community to ensure safe transfer. Nothing was too much travel for Dan & his colleagues, even being available out of conventional hours to be able to link in with a different time zone. It was my natural choice for my next moving requirement.

Recently, I required a fair amount to be transported from South Wales to London – some of the materials were delicate and had sentimental value. Despite people saying “xxxxx can do this with their van” and they were a little cheaper, what they lacked was reassurance, added value and pedigree that I have received previously from Fox Removals. This is in their DNA and now my removal company of choice.

Professional helpful service at every stage

The team arrived promptly and immediately began loading. The three man team were extremely polite and courteous and nothing was too much trouble. I had to do nothing but watch, they took care of everything. Everything was loaded in record time. On arrival at the new address again nothing was too much trouble and everything was unloaded, again in record time and placed where I requested. I am pleased to say that everything was intact.

Would highly recommend this amazing team.

An excellent service from start to finish. The survey was comprehensive and we knew exactly what would happen. The moving team were capable and friendly and did exactly what we wanted and took care of all our things. I would recommend Fox to anyone thinking of moving.

From booking to the moving date was made very easy. The removal men turned up early and worked hard all day. Our furniture will go in storage before onward transit to France. So far I would recommend Fox.

Turned up time wrapped the suite and tv very professionally.
The removal and return carried out expertly

John and Rhys were brilliant.

Excellent service and advice from quotation to collecting boxes, to the 3 guys on move day.
The moving guys were absolutely incredible. There were no breaks, accidents and they were incredibly helpful. They are a real asset to Foxes
Moving is incredibly stressful and on the day I moved I was relaxed and assured.

I have warned ALL my friends NOT to use your company - absolutely atrocious 'service'.
Service is hardly the right word!
Your rep. (Alison) never mentioned that you could subcontract to another firm without asking the client, or even informing them, REGAL in my case.
Their van arrived a good 2 hours later than advised, inevitably causing pressure of time. There were only TWO operatives = seriously understaffed for the amount of furniture involved.
Almost the first thing they said was that it would be absolutely impossible to shift my antique Swiss walnut wardrobe out of my bedroom/study - its base was too large to 'clear the corner'. We pointed out that it had been moved in via the same corner no problem - so eventually they did move it out, successfully, but with bad grace.
A third operative joined them for a while - don't know where he came from, nor where he fairly soon disappeared to again.
While they were packing and loading I was suddenly informed that they were NOT allowed to unscrew any furniture fixed to a wall, like e.g. my antique corner cupboard in the dining-room - that was the FIRST I heard of this rule! Whatever would I have done if my son had not been present?!? He duly did all the necessary unscrewing.
Also, they informed me that they could not pack my herbs and spices, the transport of which Alison had assured me would be NO PROBLEM. She said (and I quote) 'Oh we do this all the time, no problem'. Clearly a lie, but one which had been a factor in making my choice.
Being seriously understaffed, overworked and (I suspect) not sufficiently trained must have contributed to the multiple damage they managed to cause.
When they unloaded in Echternach/Luxembourg
I found my parents' 1930s walnut dining-table scratched, a 1940s large hand-painted standard lampshade completely shredded, my grandma's 1911 mahogany sewing-machine chipped, and one of the brass hinges on the aforementioned antique Swiss walnut wardrobe warped - it is still possible to open/shut the wardrobe, but it needs force.
The same goes for my antique Swiss painted cupboard, which still opens/shuts, but it needs force to do it now, which was definitely not the case before.
All in all I would say this transport was very pushed for time and very obviously understaffed, possibly with under trained operatives, too.

My son had their belongings transported by a Luxembourg firm from Filsdorf to Echternach, admittedly within the same country, but a very comparable amount of furniture, crockery, glassware etc., including an antique Swiss painted cupboard. The difference in procedure could not have been any starker! There were four operatives, clearly very well trained and working as a team.
NOTHING GOT DAMAGED. They enquired about a wardrobe which the GB operatives had left in the hallway, saying it would need dismantling to take it upstairs. Nonsense, said the Luxembourgers, and duly carried it upstairs there and then. The four of them were quick, precise, polite - very efficient.

Rather hope your firm is not typical of GB removal firms!

Yours faithfully,

Barbara Fox (Mrs)

Great organisation and came on time, did a good job of emptying our property and putting possessions in place at new address.Would like to give praise to Chloe in the office who was very helpful with any queries we had.

The service was extremely professional and helpful prior to the move. On the day of the pick up the movers we fast clean friendly. On the next day of the drop off they were very understanding of a small garage.