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3,1
2 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Lovely staff and food service but the very rude and aggressive Manager hasn't the first clue how to deliver even the most basic customer service - the worst I've encountered in 45 years of staying in hotels of all types.
Terrible — Staff threatened me in front of my child
Travelled with family, Friday night stay
We arrived at 9pm on a Friday evening — just me and my 10-year-old son — after a four-hour drive from London through heavy traffic. We were tired and looking forward to checking in.
Their website has a fault. The booking had reverted to the date I made the reservation, not the date I'd selected to stay. I explained this at reception. They could see my original booking on their system. The room was sitting empty for the night. I asked them to honour it.
The answer was no. Pay the full rate again or leave.
When I calmly pointed out that their own website had caused the error, I was told I was being "inappropriate." There were no raised voices on my part — just a father trying to resolve an obvious technical problem with a reasonable solution that cost them nothing.
I told them we would have to leave and find somewhere more affordable, since I could not pay for the same room twice. As I turned to walk out with my son, the staff member said: "You're lucky your son is with you."
I want to be very clear about what happened there. A grown man made a veiled threat to another guest, in front of a 10-year-old child, because that guest had the nerve to point out a fault on their website.
My son was shaken. He asked me in the car what the man meant. I had no good answer for him.
If the hotel had simply said "we can see the error, let us sort this out," we would have had a pleasant stay and I would never have written this review. Instead, they chose to turn away a father and child into the night over a problem they created, and finished with intimidation.
I would not recommend this hotel to anyone. If you are travelling with family, please go elsewhere.
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