Flooring365 Recensioni 

Excellent service, I ordered a free sample and it arrived the next day.
It was perfect for my requirements and I will be ordering a bsrch from them tomorrow.

Immediate response. Personal phone call to confirm delivery. Flexible approach. Great prices

Good value engineered flooring at a very low price, great customer service and extremely fast delivery, I cannot say a bad word.

i bough some wood , not sure this place is any cheaper than other places more local to Warrington. The delivery charge is £100. Also if you go to shop in Huddersfield there is a handling charge of £20, rip off , no other shops charge this. Wouldn't use again. Wasted hours driving there from Mcr to avoid £100 DELIVERY CHARGE as was only buying 3 packs for £232. It took a long time to get order from warehouse a mile away. Not RECCOMMENDED

Great communication, order arrived on time. The solid oak wood flooring was superb quality. Would definitely recommend.

I’ll be clear from the beginning, this review is not about the product. The engineered oak flooring was as expected and reasonably priced.

This is about my experience of their delivery service and, particularly, their customer service when something went wrong.

I ordered flooring for a one bedroom flat renovation in Brighton. I have renovated properties for around 15 years and this is the first complaint I have ever made about a wood flooring supplier.

Flooring365 confirmed delivery for a Friday with an 8am to 6pm window. The delivery was curbside and the flat is on the top floor, so two tradespeople working there had agreed to help me carry it upstairs.

At 4pm they were due to finish and the flooring hadn’t arrived. I called Flooring365 specifically to check whether the delivery was still coming before paying the guys to stay.

I was told they had received no notification from the haulage company of any delay and therefore there was no indication the delivery wasn’t still on track. I was also told that if we left and missed the delivery, I could be charged for a re-delivery.

Flooring365 provides no direct contact details for the haulier, so I had no other way of checking.

Based on the information they gave me, I paid the two guys approximately £100 to stay until 6pm and personally waited at the property too.

Nobody arrived.

The flooring eventually arrived the following Monday.

What has really prompted this review is what happened afterwards.

To be absolutely clear, I initially did not ask Flooring365 to reimburse the £100 I had spent on the tradespeople. I simply explained what had happened and asked for my £135 delivery charge back as a gesture of goodwill.

Instead, I received what I considered an extraordinarily defensive response from Russell, who I understand is a director/owner.

I was repeatedly told the delivery date wasn’t “guaranteed”, despite customers being required to remain available throughout the delivery window or potentially face a re-delivery charge.

I was even told that getting tradespeople to help move a curbside flooring delivery into a top floor flat was unusual because the “vast, vast majority” of their customers apparently take the flooring inside themselves.

Most surprisingly, Russell told me:

“Overall, we’re delighted with our delivery service.”

This was despite their haulier failing to arrive and Flooring365 admitting they hadn’t even been informed of the delay.

He then told me they were “happy to go down the legal route”.

I subsequently sent a formal Letter Before Claim. Their response was that they would “defend any claim vigorously”.

So that is what will now happen.

For me, this is the important point for prospective customers. My dispute is tiny. The flooring was fine. This started because a delivery didn’t arrive, I wasted £100 after specifically checking whether I should continue waiting, and I initially asked for nothing more than the delivery charge back as a gesture of goodwill.

If this is how defensive a company becomes over such a small delivery complaint, I would personally think carefully about how an issue involving damaged flooring or a much larger financial loss might be handled.

Good customer service isn’t tested when everything goes perfectly. It’s tested when something goes wrong.

The product was fine and the price was reasonable. Unfortunately, based on my experience of how my complaint was handled, I would not use Flooring365 again.

Great service very detailed clear instructions highly recommended.

Efficient, easy to navigate website and ordering experience. Helpful tech support re underlay for underfloor heating. Good pricing and very helpful contact call from Danielle to organise delivery.

Super service, product and best price out there

Really happy with service and price.
Special thank you to Danielle for helping with special requests re delivery, with a friendly professional manner and responding promptly. Great sales experience. Thanks again!

I’ve used Flooring365 a few times now and definitely my go to. The flooring is really great quality and I’ve been lucky to have benefited from offers on the engineered wood so have managed to get a premium flooring at a great price. Customer service is excellent and today Danielle was very friendly and helpful. Ordered at 8.20 this morning and delivery organised for tomorrow. The delivery charge is a little higher but I understand it is a heavy item and delivered on pallets. I really do not plan to even look elsewhere now when I’m updating my rooms as the service and products really tick the boxes for me. Treated with value which is becoming rare in today’s society.

Ordered samples and they were delivered very quickly, quality looks good. We are still deciding on whether to have laminate, engineered wood or carpets. Decisions decisions!!!

Fast dispatch & delivery of floor samples

Danielle was very helpful.
Prompt phone call to arrange delivery.

Products were easy to find and the prices were just right. Waiting for my samples.

Received a courtesy call the morning after ordering from Flooring365 to arrange a standard delivery inside four days. Danielle was polite, clear and gave me all the details needed for fast and efficient delivery of my flooring.

Simple website with clear descriptions that enabled me to choose the samples I needed

Samples delivered very quickly providing a great service.
On this occasion the flooring was not what I was looking for.

I ordered some flooring samples which were delivered promptly. There was no charge for the samples which was a plus.

The website was easy to navigate and products very competively priced, ordered several samples which were delivered extremely quickly. Placed the order and Danielle promptly followed this up to arrange a convenient delivery date explaining fully what to expect on delivery day and also recommended a more suitable underlay for the flooring ordered. In addition Danielle agreed to store the order for a few weeks which was very helpful. Great service from receiving the samples to confirmation of the order, very professional, thank you. The only negative was the delivery charges which I didn't anticipate on a fairly sizeable order but product discount made up for this.