First time i tried to order the lady at the shop said they didn't deliver to my area, the owner then informed me this was a mistake and that they do. Second try i was told delivery was £15 (more expen... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The website claims to respond within 2 days. Having sent 3 emails and with nil response, I have come to the conclusion that the email contact does not actually exist. A shame because I tried to place... Leggi di più
Took over 2 weeks to arrive as the website is not up to date and they did not have what I ordered in stock. Lady on the phone was a quite stand-off-ish and behaved like I should have known it wasn’t i... Leggi di più
It’s not always about what you buy, but how an issue is handled. Bought a Christmas present which was unfortunately defective. One email was followed by a quick response offering a replacement, credit... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Soft Toys|Flowers|Chocolates|Scented Candles|Photo Frames|Pachamama Clothing|Onya|Phototwrap + Gifts for UK and International Delivery - FREE Delivery Available
Informazioni di contatto
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
First Class Service
Recently ordered a jellycat toy for my daughter. Unfortunately even though it was tracked delivery this item failed to turn up. I contacted Fleurtations and explained what had happened, they immediately despatched the same item again without any charge even though this was not their fault but Royal Mails. My daughter has eventually received Princess Chihuahua today and loves her. Thank you so much Fleurtations, will definitely recommend and reorder from you again. First class.
Customer service at its best
It’s not always about what you buy, but how an issue is handled. Bought a Christmas present which was unfortunately defective. One email was followed by a quick response offering a replacement, credit or refund. All resolved really quickly. Fabulous customer service, will definitely look to buy from this great shop again in the future
The Tale of the Ping Pong Cat
I ordered a gorgeous soft toy cat for my granddaughter and found one at Fleurtations - reasonably priced compared to other outlets. Unfortunately, in my excitement, I supplied the wrong postcode for delivery and the parcel played ping pong with the Royal Mail. I contacted the company and they dealt with the matter swiftly, patiently and kindly - considering it was my fault.
My granddaughter is absolutely besotted with the cat and I would definitely use Fleurtations again - but next time will double check the delivery address.
Many thanks to all at Fleurtations
More than exceeded expectation.. Wow!!
My gorgeous Aunt passed away recently - Tigger from Winnie the Pooh epitomised my childhood thoughts of this beautiful lady. He was brought to life by their very talented florist - I was expecting his smiley head as a tribute but by golly I got the lot! And at his most glorious and bounciest too! BRAVO!
Prompt delivery and excellent service…
Prompt delivery and excellent service when visited instore. Highly recommend.
amazing customer service
amazing customer service from the team at flirtations who've made sure I had a product on a tight time constraint. they even put a spare product aside for me to give me a plan b and c. i'll definitely be buying from them again
Ordered a product which seemed to be…
Ordered a product which seemed to be out of stock everywhere else, called the store to check they had it in stock after reading some reviews about their website not being up to date with stock. The lady didn’t even ask what I had ordered, or for my order number or name. She just said orders will be sent next week. I thought it was a bit rude and dismissive but my item arrived the following week so can’t complain too much.
Fantastic!
Just placed an online order with this store. Very smooth and simple process.
I decided to phone the store regarding stock of the items I wanted as they are for Christmas gifts. I spoke to a lovely guy who couldn't be anymore helpful. He went to check the stock for me regarding jellycat toys and before I placed the order I decided on extra items so phoned the store again to check if they were available. Upon checking he thought that one item was unavailable until the new year but he actually went and double checked and found they had the stock I required. All in all a fantastic service so far and the prices are very competitive (cheapest I could find for the items I wanted). Definitley a business I will deal with in future and couldn't recommend enough. Will update once items have arrived. *Update* Items arrived well packaged. Very happy with the company and will deal with them again in the future.
Website is not current with stock
Took over 2 weeks to arrive as the website is not up to date and they did not have what I ordered in stock. Lady on the phone was a quite stand-off-ish and behaved like I should have known it wasn’t in stock :( I tried to shop local to give them a chance but not very pleased overall. Such a shame. Best to call ahead to check an item is in stock before placing the order
My wife received a bunch of flowers for…
My wife received a bunch of flowers for her birthday however they were mistakenly delivered one week early, to my wife’s delight she received a second bunch sent buy the company at no charge, best customer service we have ever had, can’t recommend Fleurtations of Bodmin Cornwall Enough.
Over the Moon
Excellent service received from Fleurtations. Amazing products, competitive prices. Well packaged and delivered quickly. Thank you very much.
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