Burgers are tasty but everything is just too overpriced for a fast food place where you go order at the counter and pick up your food. Over £5 for a portion of chips!
Sede
Cambia sede3 The Moor, S1 4PF Sheffield, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Terrible Customer Service! I used a store in Sheffield Centre a couple of weeks ago, and the bread was dry - almost stale and the drink I got (I tried both machines) was just soda water. I complaine... Leggi di più
Absolutely amazing burgers their smashed juicy flavourful delights may take a while but it is worth it. Fries are amazing top tip ask for a bit less salt. Must eat
Cost almost £50 for 2 burgers, fries and drinks. Burger was okay, nothing special, but the fries were extremely salty. We couldn't eat them, told the staff and they're reply was that's how they mak... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Informazioni di contatto
3 The Moor, S1 4PF, Sheffield, Regno Unito
3,0
Nella media
6 recensioni
Ha risposto al 18% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Good burgers but overpriced
Burgers are tasty but everything is just too overpriced for a fast food place where you go order at the counter and pick up your food. Over £5 for a portion of chips!
27 settembre 2025
Non scritta su invito
Terrible Customer Service
Terrible Customer Service! I used a store in Sheffield Centre a couple of weeks ago, and the bread was dry - almost stale and the drink I got (I tried both machines) was just soda water. I complained to customer service, and was essentially told that I was lying, and no apology or recompense was offered. I aske to escalate the complaint and they refused, and have just ignored any further communication from me. I will NEVER go to a Five Guys again!
29 gennaio 2025
Non scritta su invito
Five Gs
Absolutely amazing burgers their smashed juicy flavourful delights may take a while but it is worth it. Fries are amazing top tip ask for a bit less salt. Must eat
23 agosto 2024
Non scritta su invito
Served a raw burger to my five year old…
Served a raw burger to my five year old grand daughter. Please make sure your burgers are cooked this could have been a disaster had I not noticed. Was offered a replacement or free milkshake a refund for the garbage served would have been better.
30 marzo 2024
Non scritta su invito
Risposta di Five Guys UK - Sheffield
Hi Paula, we are sorry to hear about your recent experience at our Sheffield store.
Your feedback will be shared with the team for any improvements moving forward.
My son persuaded me to try five guys.
My son persuaded me to try five guys for the first time today. So as we were in town already , we went in to the eatery Sheffield moor.
I spent £45 on 3 cheese burgers, large portion of fries and 2 drinks.
We brought our food home and tucked in.
The drinks were flat. Not fizzy at all.
The fries were average.
The burgers was really nice.
After I took my second bite,I saw a black hair hanging from the cheese.
I was pissed, as I showed my son and wrapped the burger up before throwing it in the bin.
So disappointed after spending so much on burger n fries.
Completely put off, first and last time.
21 agosto 2023
Non scritta su invito
Risposta di Five Guys UK - Sheffield
Hi Sin Lawrence, we are sincerely sorry to hear about your first experience with us. This does not sound like our standard.
So we can check back with the team in Sheffield, please don't hesitate to submit a ticket via our Feedback form: https://fiveguys.co.uk/contact
Extremely overpriced
Cost almost £50 for 2 burgers, fries and drinks. Burger was okay, nothing special, but the fries were extremely salty. We couldn't eat them, told the staff and they're reply was that's how they make them and offered to sell us some more?..
Could have had a proper sit down restaurant dinner for that price.
12 agosto 2023
Non scritta su invito
Risposta di Five Guys UK - Sheffield
Hi Sean, thank you for taking the time to leave us a review.
We apologise that your fries were not up to our usual standard on this occasion.
To explain, our prices are what they are as we pride ourselves on the quality of our food. We use only fresh and premium ingredients, which are hand prepared each morning by our crew, to ensure a high quality product. We don't have any freezers in our stores and everything is cooked to order.
So we can discuss your feedback further, please don't hesitate to get in touch with us via our Customer Feedback form: https://fiveguys.co.uk/contact
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.