The staff at five guys made a mistake with the order and then refused to change it, saying that since it was already completed there was nothing that they could do. Very poor service.
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Scopri cosa dicono le persone
A 5-year-old child urgently needed to use the toilet while we were in central London, but we couldn't find any public facilities nearby. The staff at this establishment refused to let the child us... Leggi di più
L'azienda ha risposto
I was served today by a staff member called Emmanuel , super super polite and kind. Great customer service asking how my day was. I don’t usually come across nice staff in fast food places however Emm... Leggi di più
After spending £35 on burgers in Piccadilly store on burgers, chips and a milkshake, I asked for some tap water. I was offered a tiny paper cup and told to queue up again and pay for it! Unbelievable!... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Informazioni di contatto
Unit 1/2, Coventry St., Piccadilly Circus, W1D 7DH, London, Regno Unito
- 01517093479
2,0
Scarso
28 recensioni
Ha risposto al 18% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Le persone hanno visualizzato anche
Terrible service
The staff at five guys made a mistake with the order and then refused to change it, saying that since it was already completed there was nothing that they could do. Very poor service.
20 maggio 2026
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A 5-year-old child urgently needed to…
A 5-year-old child urgently needed to use the toilet while we were in central London, but we couldn't find any public facilities nearby. The staff at this establishment refused to let the child use their toilet unless we made a purchase.
Is this really how your business operates? Refusing a young child access to a restroom just to make money? I would not recommend the Piccadilly Circus Five Guys, as they show no respect for basic human decency.
I'm appalled that in 2024, businesses would essentially charge someone to use the restroom, especially when a child is in urgent need.
24 giugno 2024
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Risposta di Five Guys UK - Piccadilly Circus
Hi Dima, we’re really sorry to hear about your experience at our Piccadilly Circus store. We can understand the disappointment this may have caused.
Our teams have always been vigilant regarding toilet usage and follow the procedure that toilets are for customer use only, to ensure strict hygiene standards are kept. A code is required to enter the facilities at this store, which is located on the receipt.
Having said that, we do expect some empathy from our crew for certain scenarios and understand toilet usage should be available readily for customers that need the facilities.
We will ensure that you feedback is shared with the management and team in store so this can be reviewed internally. We will ensure our policies are always explained in a friendly and courteous manner.
Missing fries
Burger was okay but i didn't get the fries i paid for. Never noticed on being handed the bag and when mentioned later was told i needed to have noticed when they gave me the bag.
1 giugno 2024
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Pay for tap water. What crooks!
After spending £35 on burgers in Piccadilly store on burgers, chips and a milkshake, I asked for some tap water. I was offered a tiny paper cup and told to queue up again and pay for it! Unbelievable! How callous can a business be? Would you visit a Five Guys again after that?
29 agosto 2023
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Risposta di Five Guys UK - Piccadilly Circus
Hi Paul, we're sorry about this. We do not charge for our tap water cups.
Please raise this to us via our Contact page so we can investigate: https://fiveguys.co.uk/contact
Thank you five guys !!!
The service was amazing the team had a great customer service and Martina helped me with my needs , thank you !!!
6 maggio 2023
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5 Guys at Piccadilly Circus very clean
Ive just been to the 5 Guys at Piccadilly Circus, it was very clean, all the tables wiped spotless, floors and toilets all spotless even though the place was busy. Food is great too.
28 aprile 2023
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First and last time
First and last time. 2 large fries £12.50. Extra Expensive and disgusting fries. Never again. Rip off
9 aprile 2023
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Very Very Nice excellent service for…
Very Very Nice excellent service for vivek
18 novembre 2022
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Had a lovely experience
Had a lovely experience, in particular Jemish was very kind and professional! Recommend it.
27 ottobre 2022
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Manuel was a sick guy
20 ottobre 2022
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Piccadilly London branch is fantastic
Piccadilly London branch is fantastic. A little pricey but worth it!
5 ottobre 2022
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I was served today by a staff member Emmanuel
I was served today by a staff member called Emmanuel , super super polite and kind. Great customer service asking how my day was. I don’t usually come across nice staff in fast food places however Emmanuel has made my experience coming to five guys Piccadilly a really good one, and I will most definitely be back
18 ottobre 2022
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We’ve been to Five Guys Piccadilly…
We’ve been to Five Guys Piccadilly London for some snacks and we were greeted by a friendly and helpful worker Emmanuel. The foods and drinks was really great. The best thing was the awesome customer service. Will definitely be back to buy more food.
18 ottobre 2022
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I was served by a young man I believe…
I was served by a young man I believe his name was Emmanuel. Impeccable customer service. A good face for the company all because of his politeness I will be returning and bring more friends along with me.
3 ottobre 2022
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Worker Spat in my FOOD
Thomas Spat in my food and would give me a another one wouldn't recommend as i just lost money
29 agosto 2022
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Tomas at five guys Piccadilly Circus…
Tomas at five guys Piccadilly Circus London is a hero!
18 agosto 2022
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This is one stop place for best burger…
This is one stop place for best burger in Central London
The place is quite spacious and the staff is friendly and co-operative.
Veg burgers and shakes are of best quality.
Definitely recommend the place
15 aprile 2022
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Went in to get a burger chips
Went in to get a burger chips. Homeless fella asking for food. Security disappeared.
Wouldnt go again
8 febbraio 2022
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Shameful
Shameful. Tried Five Guys for the first time. Does it seriously cost £35 for 4 small burgers and 2 small portions of chips??Seriously??
Small, Cold, overcooked piece of meat..
Never again 😒
5 dicembre 2021
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