Got horrendous food poisoning from eating a hotdog from here. Will not be eating from here ever again, it was clearly undercooked & I have been in excruciating pain for days.
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Sede
Cambia sedeCrest Road, Handy Cross, HP11 1UA High Wycombe, GB
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Scopri cosa dicono le persone
They try to be upmarket (for a burger joint) but it was noisy, the few available tables on the Friday night had food from previous customers, the chips were copious but full of black bits and slight... Leggi di più
L'azienda ha risposto
Ordered burger fries and shake. Tried five guys as high rep for home delivery. Fries cold and overcooked. Worse than oven chips. burger warm but was wrapped in foil and bun was soggy. Milkshake was O... Leggi di più
Ordered from Five Guys and clearly four Guys were on holiday. How is it possible to miss three milkshakes from an order? The Just Eat driver had the translate app open before I had even told her the i... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Informazioni di contatto
Crest Road, Handy Cross, HP11 1UA, High Wycombe, Regno Unito
2,5
Scarso
5 recensioni
Ha risposto al 18% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Excruciating food poisoning
Got horrendous food poisoning from eating a hotdog from here. Will not be eating from here ever again, it was clearly undercooked & I have been in excruciating pain for days.
18 febbraio 2026
Non scritta su invito
Risposta di Five Guys UK - High Wycombe
Thanks for reaching out, sorry to hear this please follow the link so I can investigate properly https://www.fiveguys.co.uk/support-hub/contact-us/
Horrible squashed food
Horrible squashed food, that definately was not fresh! & you charge that type of money for this garbage is disgusting. This sh** hole Gave me light good poisoning!
NEVER AGAIN!
& would warn anyone to stay away from there!.
7 dicembre 2025
Non scritta su invito
Ordered burger fries and shake
Ordered burger fries and shake. Tried five guys as high rep for home delivery. Fries cold and overcooked. Worse than oven chips. burger warm but was wrapped in foil and bun was soggy. Milkshake was OK but expensive for what it was
Not as thick as I expected. £29 Wasted
3 maggio 2025
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Much more expensive but little different to the cheaper alternatives
They try to be upmarket (for a burger joint) but it was noisy, the few available tables on the Friday night had food from previous customers, the chips were copious but full of black bits and slightly soggy, and the veggie burger didn’t have a burger, just bun and veg.
Frankly no better than cheaper alternatives.
29 novembre 2024
Non scritta su invito
Risposta di Five Guys UK - High Wycombe
Hi Richard, thak you for taking the time to leave us a review.
Our prices are what they are as we pride ourselves on the quality of our food. We use only fresh and premium ingredients, which are hand prepared each morning by our crew, to ensure a high quality product. We don't have any freezers in our stores and everything is cooked to order.
Our fries are not made to be crispy but rather have a firm outside and a mashed potato inside, 'Boardwalk style'. We also serve a Veggie Sandwich as opposed to a burger which does not include a meat-free patty.
We hope this explains more about your visit to High Wycombe, and apologise for any inconvenience.
Ordered from Five Guys and four were on holiday!!
Ordered from Five Guys and clearly four Guys were on holiday. How is it possible to miss three milkshakes from an order? The Just Eat driver had the translate app open before I had even told her the issue, obviously expecting an issue. When trying to find a solution and calling the restaurant, the number rang out three times, not surprising when the telephone Guy is on holiday, as well as the milkshake Guy. So then we have to request a refund as there is no option for redelivery, but then again there isn’t an option for incompetency, so probably shouldn’t be surprised!! Update; just phoned the restaurant and the one Guy answered, clearly a slow night, again not surprising if the quality of service is about as present as the milkshakes!! No chance that he might look over at the delivery pick-up counter to see if there are three lonely milkshakes, far too much like common sense. Apparently wasting items is better than trying to find a home for them!! Shambolic and very sad as the food is outstanding and I have been told that the milkshakes are some of the best on the market. Just a shame that they get poured in the bin before I can confirm the rumour!! Also staggeringly expensive!! No doubt this will be Just Eat’s problem however I can’t help but feel that the One Guy should have ensured everything was collected but then again, I’m just an old traditionalist and shocking service and a lackadaisical attitude seems to be a fairly modern addition to a Saturday night takeaway.
3 agosto 2024
Non scritta su invito
Risposta di Five Guys UK - High Wycombe
Hi Edward, we're sorry to hear about the missing shakes in your order from our High Wycombe store.
Whilst we appreciate your concerns, our teams in store cannot resolve issues for missing items. They cannot arrange a redelivery or refund, as we do not hold your payment details under GDPR.
Please reach out to Just Eat directly for a resolution.
We apologise for any inconvenience caused.
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