We’ve made multiple attempts to get clarification on the account and next steps to add on services, and it’s been difficult to get any response. It’s frustrating because we came in ready to mo... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Five9 has completely changed the way our call center operates. It's enabled us to keep tighter control over our reps dialling compared to a manual process where they could sit without dialling, MASS... Leggi di più
Five9 has an average call quality and decent reporting capability. Reporting is not always accurate though. Dashboards are rarely accurate. Support blames this on network even though it happens when t... Leggi di più
L'azienda ha risposto
What truly sets Five9 apart is the people. From account managers and CSMs to TAMS and customer support, the teams are always ready to help. Beyond great service, Five9 offers a wide range of solutions... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Modernize your contact center with personalized customer experiences. The Five9 Cloud Contact Center Solution enables agents to connect with customers over phone, web, chat, email, mobile, or social media. Five9 provides a complete solution with sophisticated management applications such as a supervisor desktop to monitor and coach agents, real-time and historical reporting, call recording, workforce management, quality monitoring, and screen pops. Compatible with CRMs. See why 2000+ customers trust Five9.
Informazioni di contatto
4000 Executive Parkway, Suite 400, 94583, San Ramon, Stati Uniti
- 1 800 553 8159
- info@five9.com
- www.five9.com
3,4
Nella media
731 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
loving the service
14 marzo 2019
Non scritta su invito
Enjoyed the implementation team that I…
Enjoyed the implementation team that I have worked with. Would like to see more web based administration tools, that way I could access when I'm not at my computer, specifically tablets and phones.
15 gennaio 2019
Non scritta su invito
Mostly Worth the Cost
It's a good program that works a good percentage of the time. There are a few hiccups along the way but their engineers do tend to do a good job of fixing the issue within a 24 hr period.
They are at least one of the better phone systems out there and I do like their abilities for integration into many systems.
15 gennaio 2019
Non scritta su invito
Five9 has let me maximize productivity…
Five9 has let me maximize productivity since the first day I implemented it! I can custom create any campaign I need to get the results I want. My sales team loves it as its very user friendly. Fantastic!
9 gennaio 2019
Non scritta su invito
Five 9 has gained some favoritism with…
Five 9 has gained some favoritism with me over the years. During our launch we had several outages with delayed responsiveness or non-customer-centric support during after hours.
Over the last several months, the company has increased in quality, responsiveness and prior correspondences regarding planned downtimes.
I believe the company will have my 4 stars very soon...just a really rough start in our relationship.
8 gennaio 2019
Non scritta su invito
keep doing what you are doing
keep doing what you are doing - great service and commitment to clients
8 gennaio 2019
Non scritta su invito
Your staff is very friendly and…
Your staff is very friendly and helpful. We did have some hiccups, but I am satisfied since they are resolved.
8 gennaio 2019
Non scritta su invito
My experience with Five9 has been…
My experience with Five9 has been exceptional. From discovery to implementation the amazing talent at Five9 makes the transition smooth and seemless.
7 gennaio 2019
Non scritta su invito
High Quality Products and Service
The product(s) offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support.
Our experience has been very positive and we will continue to use Five9 in the future. I can highly recommend Five9.
7 gennaio 2019
Non scritta su invito
Very good software and has moved us…
Very good software and has moved us further in our call center efficiencies. Good reporting and metrics to help provide better visibility to the success of our calls.
7 gennaio 2019
Non scritta su invito
Great Cloud base source!
Five 9 has been very responsive whenever requested.
4 gennaio 2019
Non scritta su invito
Five9 is the best vendor
Five9 is the best vendor that my company utilizes.
4 gennaio 2019
Non scritta su invito
It works for us
It works for us. A little outdated and not user friendly. But it works and has little downtime or big errors.
4 gennaio 2019
Non scritta su invito
We have used Five9 for years
We have used Five9 for years. They are a great company to work with. I would recommend them if you are in need of a service like theirs.
4 gennaio 2019
Non scritta su invito
The employees at Five9 have been great…
The employees at Five9 have been great to work with. The support team is very responsive and always follows through to the resolution of any issue.
4 gennaio 2019
Non scritta su invito
very reliable
very reliable, best customer service in the industry
4 gennaio 2019
Non scritta su invito
overall great experience
overall great experience. 5-9 is always running smoothly
4 gennaio 2019
Non scritta su invito
Our company has been using Five9 for a…
Our company has been using Five9 for a little over a year. The program itself is amazing and works beautiful. There are some wrinkles in customer service and I can usually solve my problem myself before they can identify what is going on. There are too many steps in the process. Otherwise, great.
4 gennaio 2019
Non scritta su invito
Five9 rocks!
They've done all we could ever ask for and so much more. Making my life and those I work with simpler each day. Five9 will always be one of the better companies I've worked with.
4 gennaio 2019
Non scritta su invito
We've been happy with Five9 for years…
We've been happy with Five9 for years now. We've had few service interruptions and the customer service and responsiveness has been good.
4 gennaio 2019
Non scritta su invito
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