We’ve made multiple attempts to get clarification on the account and next steps to add on services, and it’s been difficult to get any response. It’s frustrating because we came in ready to mo... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Five9 has completely changed the way our call center operates. It's enabled us to keep tighter control over our reps dialling compared to a manual process where they could sit without dialling, MASS... Leggi di più
Five9 has an average call quality and decent reporting capability. Reporting is not always accurate though. Dashboards are rarely accurate. Support blames this on network even though it happens when t... Leggi di più
L'azienda ha risposto
What truly sets Five9 apart is the people. From account managers and CSMs to TAMS and customer support, the teams are always ready to help. Beyond great service, Five9 offers a wide range of solutions... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Modernize your contact center with personalized customer experiences. The Five9 Cloud Contact Center Solution enables agents to connect with customers over phone, web, chat, email, mobile, or social media. Five9 provides a complete solution with sophisticated management applications such as a supervisor desktop to monitor and coach agents, real-time and historical reporting, call recording, workforce management, quality monitoring, and screen pops. Compatible with CRMs. See why 2000+ customers trust Five9.
Informazioni di contatto
4000 Executive Parkway, Suite 400, 94583, San Ramon, Stati Uniti
- 1 800 553 8159
- info@five9.com
- www.five9.com
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Nella media
731 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
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Le persone hanno visualizzato anche
Only as good as the last interaction
Recent challenges after an update caused significant issues.
The issues were addressed, but the impact was large.
I am still a believer that Five9 is the best out there and strong advocate for Five9.
30 aprile 2020
Non scritta su invito
Five9 Has great support and and User…
Five9 Has great support and and User Friendly Platform for both Agents and Supervisors! I have used their system in 2 Call Centers I have implemented and would recommend use to any organization setting up inbound or outbound calling activities.
JM
30 aprile 2020
Non scritta su invito
We have had good success with Five9
We have had good success with Five9. The software is great. Few issues with accounting off and on but resolved.
30 aprile 2020
Non scritta su invito
Five9 - A good solution for this COVID-19 time
The Five9 platform has helped our customers a lot. The ease way they pot remote agents to work from home was really fundamental for this moment that we are living.
Besides that, the cloud platform is very stable.
30 aprile 2020
Non scritta su invito
I have had pretty great luck with…
I have had pretty great luck with Five9. The only issue I have really seen is with Chat integration into the NetSuite adapter. The adapter was awesome, but I was continuously told that it was happening and it still hasn't. Other than that, Five9 support is great to work with!
30 aprile 2020
Non scritta su invito
Five9
Great product that easily customized for our needs. Excellent customer service and support.
30 aprile 2020
Non scritta su invito
Loan Collections User
Great addition to our team. Easy integration with our portfolio management platform. Upped efficiency and transparency.
30 aprile 2020
Non scritta su invito
Highly Recommend Five9
The implementation process was difficult, but once we were live the Five9 experience really went to another level. The TAM service is personal, warranted and a super dependable service.
The account manager is intentive to my needs as a customer and the platform really doesn't seem to have any limits!
30 aprile 2020
Non scritta su invito
Five9 Rocks
We have used the Five9 platform for +4 years now & have been very pleased with not only the capabilities but also the IT Team has been fabulous working 24/7 & responding to issues personally & quickly.
30 aprile 2020
Non scritta su invito
We have been working with Five9 for…
We have been working with Five9 for several years now and they have always gone above and beyond to meet our business needs. I would recommend them any day of the week.
30 aprile 2020
Non scritta su invito
Five 9 is great
Five 9 is great. The information you can get about your call center and the reps is amazing! Very detailed.
30 aprile 2020
Non scritta su invito
Five9 is a great tool
Five9 is a great tool, while it is not always perfect it def. gets the job done.
30 aprile 2020
Non scritta su invito
Great on helping with a resolve on…
Great on helping with a resolve on first call.
30 aprile 2020
Non scritta su invito
Five9 is a great tool
Five9 is a great tool! My teams uses it everyday and have no complaints.
30 aprile 2020
Non scritta su invito
Five9 is a great product!
The customer service and account managers are great to work with, both are very helpful. I have been working with Five9 for more then 7 years now. The product is easy to use, manage, and learn.
30 aprile 2020
Non scritta su invito
Five9 provides an all in one platform…
Five9 provides an all in one platform to streamline many processes. By having chat, email, phone, and salesforce all in one console lets our agents multitask without missing a beat. In addition, having the reporting and supervisor applications helps us make sure our employees are staying on top of their goals. There are so many benefits to having all these products from one source and being that its all cloud-based helps during times like these where work from home is so important.
30 aprile 2020
Non scritta su invito
Five9 has been a huge win!
Five9 has been a huge win for our company when compared with our previous ACD (we've actually tried a few). Downtime is minimal and the tech team is quick to assist, always providing a detailed report when issues affect multiple domains. I always feel like it's so easy to get support from my TAM. Not only is he quick to answer, but he works with me to create reports and update IVRs around my vision. He helps me better understand the system so that I can make changes myself without requiring assistance.
30 aprile 2020
Non scritta su invito
Five9, hands down the best Contact Center solution.
Five9 has been and always be my cloud contact center solution. I have integrated Five9 at two Contact Centers I consulted with as well as implemented it within my company. Their product is hands down the best on the market, and they have the best customer service as well. If you are in the market for a Contact Center solution that is cloud-based, I highly recommend you reach out to Five9.
30 aprile 2020
Non scritta su invito
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