Great speaking to Rebecca on Sales, she went through my order to make sure i got what i required, and then followed up after i placed the order, hopefully the delivery and installation wont take too... Leggi di più
L'azienda ha risposto
Sede
Cambia sede13 Gatelodge Close, Round Spinney Industrial Estate, NN3 8RJ Northampton, GB
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I recently purchased a rowing machine from Fitness Superstore, and I’ve been genuinely impressed from start to finish. Leon was knowledgeable, patient, and took the time to explain different models wi... Leggi di più
L'azienda ha risposto
Fitness Superstore have a comprehensive range of products both online and instore. When so much business is ONLY done on line it was refreshing that when I had issues of my own making (I ordered the w... Leggi di più
L'azienda ha risposto
Big shout out to Dean and Dan for installing my multi gym and cross trainer! They arrived on time, couldn’t have been more helpful, installing everything very efficiently and took away all packaging.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di attrezzature sportive
- Servizio per il fitness e l'alimentazione
- Grossista di attrezzature sportive
- Ciclismo indoor
- Negozio di articoli sportivi
Informazioni su Fitness Superstore - Northampton
Scritti dall'azienda
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Scritti dall'azienda
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Informazioni di contatto
13 Gatelodge Close, Round Spinney Industrial Estate, NN3 8RJ, Northampton, Regno Unito
- 01604 673030
4,7
Eccellente
162 recensioni
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Awesome quality bar and bumpers at an…
Awesome quality bar and bumpers at an outstanding price!
7 settembre 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Great Quality
Have bought a number of items from Fitness Superstore and happy with every purchase. Quality is top notch. No issues.
2 settembre 2026
Risposta di Fitness Superstore - Northampton
Dear Harvey,
We are pleased to hear that you've been happy with every purchase and that the quality of our items has met your expectations. Thank you for your continued support!
Kind Regards
Fitness Superstore Trust Pilot Team
Max was very pleasant and welcoming
Max was very pleasant and welcoming. He answered all our questions and we ended up purchasing an exercise bike
2 settembre 2026
Non scritta su invito
Risposta di Fitness Superstore - Northampton
Dear V.A,
We're so pleased to hear that our team member was pleasant and welcoming, and able to answer all your questions. We appreciate your kind words and hope you enjoy your new exercise bike!
Kind Regards
Fitness Superstore Northampton
Outstanding Sales representative
Great speaking to Rebecca on Sales, she went through my order to make sure i got what i required, and then followed up after i placed the order, hopefully the delivery and installation wont take too long now .
Asset to the company and thanks for tweaking my order to give me your best deal.
1 settembre 2026
Non scritta su invito
Risposta di Fitness Superstore - Northampton
Dear Dean,
We're so pleased to hear about your excellent experience with our sales team member. It's wonderful that they ensured you received the best deal and followed up on your order. We hope your delivery and installation are swift!
Kind Regards
Fitness Superstore Trust Pilot Team
SPINNING BIKE
Max the sales person explained things well, pros and cons of each spin bike very helpful, highly recommend and visiting the stores as a lot better than just ordering online.
29 agosto 2026
Non scritta su invito
Risposta di Fitness Superstore - Northampton
Dear Amanda Lawes,
We're delighted to hear you had such a positive experience and found our salesperson helpful in explaining the pros and cons of the spin bikes. We appreciate your recommendation and agree that visiting our stores can be very beneficial.
Kind Regards
Fitness Superstore Northampton
I recently purchased a rowing machine…
I recently purchased a rowing machine from Fitness Superstore, and I’ve been genuinely impressed from start to finish. Leon was knowledgeable, patient, and took the time to explain different models without any pressure. This made it easy to choose a machine that suits my fitness level and long‑term goals.
24 agosto 2026
Risposta di Fitness Superstore - Northampton
Dear Annette Gimbert,
We're so pleased to hear about your excellent experience with us. It's wonderful that our team member was knowledgeable, patient, and helped you choose the perfect machine without any pressure. We appreciate your kind words!
Kind Regards
Fitness Superstore Northampton
Very good customer service
Fitness Superstore have a comprehensive range of products both online and instore. When so much business is ONLY done on line it was refreshing that when I had issues of my own making (I ordered the wrong stuff 🤦♂️) I was able to speak with them and resolve the matter in a way that worked well for me - the customer. Good to see some businesses still putting the customer first.
13 agosto 2026
Risposta di Fitness Superstore - Northampton
Dear John Shepherd,
We are so pleased to hear that you had such a positive experience with us, especially regarding our comprehensive range and the support you received. It's great to know that we could help resolve your issue effectively.
Kind Regards
Fitness Superstore Northampton
Great service, and great prices
Extremely helpful, great advice and service, and very competitive pricing. Highly recommended.
19 agosto 2026
Risposta di Fitness Superstore - Northampton
Dear sparkind,
We're delighted to hear that you found our service extremely helpful, our advice great, and our pricing very competitive! Thank you for your high recommendation.
Kind Regards
Fitness Superstore Trust Pilot Team
Delivery was prompt and the kettlebell…
Delivery was prompt and the kettlebell appears to be of exceptional quality and value
12 agosto 2026
Risposta di Fitness Superstore - Northampton
Dear Kartar,
We're delighted to hear that your delivery was prompt and that you are pleased with the exceptional quality and value of your new kettlebell. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Leon was very patient and helpful in…
Leon was very patient and helpful in giving advice so that we made the right choice of exercise bike.
18 agosto 2026
Non scritta su invito
Risposta di Fitness Superstore - Northampton
Dear Mary Karczewski,
We're delighted to hear that our team member was patient and helpful in assisting you to choose the perfect exercise bike. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Northampton
Terrible Product & Even Worse Customer Service
Short Review
⭐️Very disappointed. The treadmill developed a burning smell from the first week and now trips the electricity as soon as it’s plugged in.
The customer service has been extremely frustrating. the manager, can take 4–5 days to respond to an email, making the whole process even more stressful.
After 2 months of trying to resolve this, I’m now being told I may have to pay £100 for collection and an engineer investigation if they decide the treadmill isn’t faulty.
For a £600 treadmill, I expected much better quality and customer service. I would not recommend this company.
17 agosto 2026
Non scritta su invito
Risposta di Fitness Superstore - Northampton
Dear Kiamile
Thank you for taking the time to leave a review. We are sorry to hear that you feel disappointed with your experience.
However, we do not believe your review reflects the full circumstances of this case.
Throughout our correspondence, we have tried to assist you in diagnosing the issue and understanding the cause of the reported fault. Based on the information provided, our concern was that the treadmill was being used via an extension lead alongside other cardio equipment in a commercial environment, which can affect performance and cause electrical issues. We therefore asked that the treadmill be tested on a dedicated wall socket and circuit to help establish whether the fault lay with the product itself or with the operating environment. Unfortunately, this request was declined.
We also offered to arrange collection and inspection of the treadmill so that the reported fault could be independently assessed. The treadmill carries a home-use parts and labour warranty; however, the information provided indicated that the product was being used in a commercial setting, which falls outside the intended warranty terms. For this reason, our proposed solution was to have the treadmill returned and tested so the cause of the issue could be properly determined.
It is also important to note that some of the information provided during the troubleshooting process changed over time, which made it more difficult for our team to accurately diagnose the issue and identify the most appropriate resolution.
At no stage have we refused assistance. We continued to offer technical support, troubleshooting advice, and a collection option to investigate the reported fault. Any discussion regarding collection and inspection charges was explained in the context that, should testing find no manufacturing defect, those charges may apply. This was communicated in advance and is standard procedure.
Unfortunately, despite the support and solutions offered, these were not accepted, and you subsequently advised that you did not wish to proceed with the options available. As a result, the case has now been closed. We are disappointed that a resolution could not be reached, particularly as our ability to investigate the reported fault was dependent on either the requested testing being carried out or the treadmill being returned for inspection.
We are genuinely sorry that you feel unsupported. However, based on the information available to us and the assistance offered throughout the process, we do not feel this review accurately reflects the efforts made by our team to help resolve your concerns.
Kind Regards Fitness Superstore TrustPilot Team
Delivered on time sound product very…
Delivered on time sound product very pleased with purchase
11 agosto 2026
Risposta di Fitness Superstore - Northampton
Dear Mr Murphy,
We're delighted to hear that your product arrived on time and that you are very pleased with your purchase. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Risposta di Fitness Superstore - Northampton
Dear Mr Cunningham,
We're so pleased to hear you found our pricing competitive and that you experienced prompt next-day delivery. Thank you for your kind words about our company.
Kind Regards
Fitness Superstore Northampton
Props to Jordan
Visited the Northampton store to try before I buy a home smith machine, I was greeted by Jordan who couldn't of been more helpful. The smith machine sits perfectly in my home gym amazing addition to my collection of heavy duty gym equipment 💪💥
3 agosto 2026
Risposta di Fitness Superstore - Northampton
Dear Darren,
We're delighted to hear about your positive experience at our store! We appreciate you highlighting the helpful service you received while choosing your home smith machine. It's wonderful to know it's an amazing addition to your home gym.
Kind Regards
Fitness Superstore Northampton
Many thanks to Leon in the store and…
Many thanks to Leon in the store and Richard on the phone - both very helpful and extremely efficient. Gave good advice and had a sensible understanding of what was needed.
5 agosto 2026
Non scritta su invito
Risposta di Fitness Superstore - Northampton
Edward Whitley,
We're delighted to hear that our team members provided such helpful and efficient service both over the phone and in store. It's great to know that you received good advice and that we understood your requirements.
Kind Regards
Fitness Superstore Northampton
BODY POWER MULTI-FUNCTION SMITH MACHINE WITH HALF RACK AND DUAL ADJUSTABLE PULLEY
GREAT BIT OF KIT FOR OUR WORKS GYM-GOOD CUSTOMER CONTACT BY NORTON-FITTING TEAM OF IAN AND LEE WERE EFFICIENT ,PROFESSIONAL AND PERSONABLE--EXCELLENT OVERALL SERVICE-THANKS
6 agosto 2026
Non scritta su invito
Risposta di Fitness Superstore - Northampton
Dear COLIN,
We're delighted to hear you're pleased with the equipment for your works gym and the excellent overall service. We appreciate your positive feedback regarding the contact and the efficiency, professionalism, and personability of the fitting team.
Kind Regards
Fitness Superstore Trust Pilot Team
Risposta di Fitness Superstore - Northampton
Dear Rob,
We are delighted to hear that your order process was straightforward and that your goods arrived on time and well-packaged. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Risposta di Fitness Superstore - Northampton
Dear David Thomas,
We're so happy to hear you had a great experience with our service and staff, and that collection was easy for you. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Ordered a spin bike and it was a great…
Ordered a spin bike and it was a great price and was delivered within 3 working days. Good product and good service
3 agosto 2026
Risposta di Fitness Superstore - Northampton
Dear Stephen,
We are so pleased to hear you are happy with your spin bike and our service. We appreciate you taking the time to share your positive experience!
Kind Regards
Fitness Superstore Trust Pilot Team
Prompt and hassle free supply of part…
Prompt and hassle free supply of part for my rowing machine
27 luglio 2026
Risposta di Fitness Superstore - Northampton
Dear Samuel John Gibson,
We're happy to hear that we could provide a prompt and hassle-free supply for your rowing machine. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
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