First Tech - Cedar Hills Recensioni 86

I’ve been a First Tech Credit Union member for many years and even had a mortgage with them about 10 years ago. In 2019, I opened a savings account with about $900 because I wanted to rebuild my relationship with First Tech and support a local credit union that I trusted.

For several years, everything was fine — no fees, no issues. I assumed my savings were safe. Then, in May 2024, the account suddenly began incurring $10 monthly “balance below $1,000” fees. I didn’t realize this was happening until recently, when I checked the account and discovered that hundreds of dollars had been taken in maintenance fees. It was shocking and disappointing, especially since I was never informed of this condition when I opened the account although it was possible, I signed onto something with fine print however I found that impossible since for years the account had no fees attached.

If a credit union is going to charge monthly fees, members should receive at least some fee-for-service — a notification, email, or call explaining the new fees or how to avoid them. Instead, there was complete silence.

When I came into the branch to discuss the situation, their representative told me they would speak with management, In fact, I brought a check for $5000 and deposited it right away to make my account above their fee threshold. About 10 days went by and I sent a follow up email to the representative who helped me and they didn’t know what I was talking about until I reminded them. It was very disheartening to experience this since first tech once prided itself on personal, member-focused service.

The final straw came when I later returned to close the account. I was in and out in under two minutes — no one asked why I was leaving or showed any interest in explaining anything. The rep who helped me close the account, even commented, “Oh, you only have a membership account,” which felt dismissive and unprofessional.

I truly wanted to re-establish my relationship with First Tech after having trusted them with a mortgage years ago, but this experience left my wife and me questioning whether the credit union still values its long-time members the way it once did. I hope this feedback helps others in considering their hard earned money is safe here or maybe the bank if just helping themselves to your account which is what happened in my case.

Francisco was very patient and kind. Walked me through the process of setting up the online account

To Whom It May Concern,

I am writing to formally express my disappointment in how I’ve been treated as a long-time First Tech customer. After many years of maintaining excellent credit and a successful career that allowed me to always pay my bills on time, I fell on hard times during the recent economic downturn. Unfortunately, instead of compassion and flexibility, I was met with rigid policies and an unwillingness to help.

Despite my long history of on-time payments and loyalty, First Tech was unwilling to work with me to refinance my auto loan or lower my monthly payment to a manageable amount. I explained my situation clearly and even presented a plan to get my finances back on track, similar to the workout agreement I successfully arranged with my mortgage lender. However, your workout department refused any assistance.

I was told that the decision came down strictly to “numbers,” and despite my assurance that I would prioritize this loan above all other obligations, my request was denied. I was treated as a number, not a person. The tone and attitude of your workout department felt cold, dismissive, and entirely inconsistent with the values I once believed First Tech stood for.

After years of loyalty and consistent payments, I find it deeply discouraging that your institution would rather repossess my vehicle than offer a reasonable path forward. I am still working to meet my financial obligations in good faith, paying an inflated monthly payment simply to keep my account current,yet First Tech refuses to meet me halfway.

This experience has left me feeling that First Tech no longer values its customers or upholds ethical responsibility during times of hardship. Please do not respond with generic offers of “help” when your workout department has already made it clear that no assistance will be provided.

Brian provided excellent customer service. He was professional and prompt. First Tech has the best customer service hands down.

Very thorough. They understand that I am blind, and I can't use the web-site. Very helpful attitude.

Amir was very helpful and kind!

Working with First Tech has been great!
We have instigated contact over the phone, via email, and in person. All of our 'meetings' have been courteous, prompt, and informative. We have been thankful for their expertise, that will maximize our savings/checking/banking plans. We have been fortunate enough to have been working with Benny Mirsan, who has been knowledgeable, professional, and yet personable.

Kimberly was very kind and did a very good job, thank you!

My debit card was used without my consent and Lee made the switch to new card painless

Kim was very helpful today getting me a new card

Excellent customer service by addressing a computer glitch to my Choice Rewards credit card - not transferring payment. Rep went the extra mile to update my checking accounts and discuss my overdraft protection. Rep was excellent.

We received great help from Benny Mirsan.
Big thanks for the great customer service-it really smoothed things out. Benny’s knowledge made a difference; he answered all of our questions effortlessly. My husband and I are very impressed.

I have high praise and deep gratitude for Amir Poursafar at the Cedar Hills branch. It's my good fortune that he is guiding me through financial decisions. As a widow with no prior experience with financial oversight, I was quite illiterate about banking. He has a very professional yet warm friendliness that put me at ease. He's knowledgeable and patient and thorough. I feel a genuine trust in his advice. Thank you Amir.

Mitzi Barahona was a great help in creating my first account. She made sure I felt welcome and explained everything very well. Thanks to First Tech Federal Credit Union I will soon be arranging my first US payments.

I appreciate Nathan at the Cedar Hills Beaverton branch helping me out and actually getting me a physical card within 10 minutes. This is how it should’ve been at the Nimbus branch in Beaverton, which I was not too thrilled about, but Nathan has renewed my faith in first tech and I appreciate him so now I am able to actually have a card instead of waiting Like I was told at the other branch which I will not go back to anymore so thank you Mr. Nathan

Chi was friendly and fun to talk to. He was very knowledgeable and explained benefits I didn't realize I had.

I would give an all 5 stars to (Stephanie?) the tech support I spoke to, who was very professional and friendly, taking her time to walk me through each step to set up online external transfer, which is a bit complicate for seniors. I very much appreciate the help and time she took to explain and guide me through the process. Thank you

Nora

Nelson was very helpful answering my questions promptly and clearly. I have always gotten great service over the phone from First Tech!

I was able to get my questions answered in a timely manner with a resolution. Thank you for your professionalism!