Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I spoke to Lewis today to discuss changes I wished to make to the level of our contents and building insurance cover. He listens carefully to my requirements and checked prices linked to a previous q... Leggi di più
L'azienda ha risposto
My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great... Leggi di più
L'azienda ha risposto
I am a carpenter & have zero admin skills, I was worried about trying to organise insurance on my house purchase Fortunately I spoke with Jamie Wellum & thanks for having people like this in your c... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
first2protect.co.uk
Scritti dall'azienda
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informazioni di contatto
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Regno Unito
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Eccellente
7K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Efficient company to source products
Great help in organizing the products I needed to go with my mortgage. Dennis was super helpful and efficient
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Dennis was so helpful and efficient in organising the right products alongside your mortgage. We really appreciate your kind comments.
Risposta di First2Protect
Thank you for your kind feedback!
We’re delighted to hear you continue to receive a very professional service—we really appreciate your ongoing support.
Theodore was very helpful and went…
Theodore was very helpful and went through everything clearly with me as a first time buyer who didn’t know much about what we needed
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Theodore was so helpful and took the time to clearly explain everything, especially as a first-time buyer. We’ll be sure to pass on your kind comments.
Fast professional and friendly service
Fast, professional and friendly service. Top work from Jamie and his colleague!
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you received fast, professional, and friendly service. We’ll be sure to pass on your kind comments to Jamie and his colleague!
I found James to be very knowledgeable…
I found James to be very knowledgeable and most helpful ,he explained everything in great detail and his manner/customer customer services were perfect.
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your kind feedback!
We’re delighted to hear James was knowledgeable, helpful, and took the time to explain everything in detail. It’s great to know his customer service made such a positive impression—we’ll be sure to pass on your comments.
Excellent service
I received excellent, efficient and friendly service from Thomas so the process of getting a slightly complicated quote felt completely painless!
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Thomas provided such efficient, friendly, and professional support, making the process feel easy despite the complexity. We’ll be sure to pass on your kind comments!
Great experience in renewing my house…
Great experience in renewing my house insurance-very thorough and professional
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you had such a thorough and professional experience when renewing your home insurance. We really appreciate your kind comments.
First2Protect
I had the pleasure of dealing with Aaron Maguire at First2Protect today and was extremely impressed with the service I received. Aaron was professional, knowledgeable and very easy to deal with. He took the time to explain everything clearly, answered all of my questions patiently and made the whole process straightforward and stress-free. Nothing was too much trouble, and I felt that he genuinely wanted to find the best solution for my needs.
Excellent customer service is becoming increasingly rare, so it was refreshing to speak to someone who was both efficient and personable. Aaron is a real credit to First2Protect, and I would not hesitate to recommend him and the company to others.
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Aaron provided such professional, knowledgeable, and personable service. It’s great to know he made the process clear and stress-free while taking the time to find the best solution for you.
We really appreciate your recommendation and will be sure to pass on your kind words—he’ll be proud to hear them.
Fast and friendly
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service fast and friendly. We really appreciate your kind comments.
Oscar was very helpful and lovely to…
Oscar was very helpful and lovely to talk to. Thanks a bunch!
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar was so helpful and a pleasure to speak with. We’ll be sure to pass on your kind comments.
I spoke with James today and found him…
I spoke with James today and found him to be very friendly, kind, and professional. He explained everything clearly, took the time to go through the details, and provided helpful advice on the best options available. His knowledge and passion for his work were evident throughout our conversation. I greatly appreciated his support and would highly recommend his services.
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear James provided such friendly, professional, and knowledgeable support. It’s great to know he took the time to explain everything clearly and helped you explore the best options.
We really appreciate your recommendation and will be sure to pass on your kind comments—he’ll be pleased to hear them.
Super service
My advisor, Jodie, was fantastic. Very knowledgeable and patient. I hate this kind of admin stuff, but Jodie took all of the stress out of it, and I actually had a laugh with her. I would not hesitate to recommend this service. Jodie has taken care of everything.
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Jodie made the process stress-free and even enjoyable. It’s great to know she took care of everything for you—your recommendation means a lot to us.
Helpful with no drama
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re pleased to hear you found the service helpful and straightforward.
Excellent Customer Service
Excellent Customer Service. Straight forward explanation with regards to renewal of house insurance, which was then set up promptly and efficiently.
Many thanks James.
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear you received excellent customer service and that James made the renewal process clear, straightforward, and efficient. We’ll be sure to pass on your thanks.
Happy customer
I am very happy with my call today, Wesley was very professional and patient with me, he resolved all my queries.
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear Wesley was professional, patient, and able to resolve all your queries. We really appreciate your kind comments.
Customer advisors are very helpful and…
Customer advisors are very helpful and knowledgable. Thank you Hannah T. so much
19 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your kind feedback!
We’re delighted to hear our team were helpful and knowledgeable. We’ll be sure to pass on your thanks to Hannah.
Agent was very professional and helpful
I was very pleased with the service. The insurance agent was helpful, professional, and took the time to find the right insurance for my needs.
12 giugno 2026
Risposta di First2Protect
Thank you for your kind feedback!
We’re delighted to hear you were pleased with the service and that our advisor was helpful, professional, and took the time to find the right cover for you.
Great experience
It was great to speak to the customer service and my Partner and I were happy with the service. Everything was explained properly. However, there was too much noise in the phone line so did struggled in hearing.
17 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your feedback!
We’re delighted to hear you were happy with the service and that everything was explained clearly. We’re sorry to hear about the noise on the line and appreciate you highlighting this—we’ll take this on board as we continue to improve our service.
Easy to take policy out
Easy to take policy out - spoke to friendly agents and all went smoothly. Just as easy to close account when house sold. Spoke to James who was professional and friendly.
18 giugno 2026
Non scritta su invito
Risposta di First2Protect
Thank you for your lovely feedback!
We’re delighted to hear the process was smooth both when setting up your policy and closing it. It’s great to know James provided professional and friendly support—we’ll be sure to pass on your kind comments.
Risposta di First2Protect
Thank you for your feedback!
We’re pleased to hear you found our team easy to talk to—we really appreciate your kind comments.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.