FinleycrestRecensioni 

Avoid like the plague! Pretends to be a UK company but really it’s all in China. You find out when you wonder why the parcel is taking so long and you realise it’s coming from Asia. When it does arrive the quality is poor and then they haggle around a refund. 10% or you pay for the return costs to China! Crooks who I have reported to Trading Standards.

Quality is absolutely shocking. Would definitely not recommend purchasing from these if you want to waste money and then pay to ship it back over to Asia

If I could give zero stars I would. I ordered some shorts at the beginning of June and I’ve heard nothing and can’t get hold of anyone. Their “uk landline” doesn't actually take calls and they are based in Asia not London. They need reporting and stopping. Don’t buy from them, absolute scam.

I wish I'd read more reviews before ordering. The website advertises delivery within 4–7 business days, but my order arrived well after that and after the event I had bought the dresses for. Customer service acknowledged there had been delays, but the only way to receive a full refund was to return the items to an overseas warehouse in Asia at my own expense, with return postage quoted at £30–£40. That makes returning the items completely uneconomical.

The quality was also very disappointing. The material felt cheap, thin and nothing like I expected from the photos on the website. In my opinion, the dresses were not worth the price I paid.

If you're ordering for a specific occasion, I'd think twice. Also be aware that if you need to return anything, you may be expected to pay expensive international postage to an overseas returns centre. I found the returns process far more difficult than I expected, and I certainly won't be ordering from this company again.

I bought a lovely green dress, or so I thought. When it arrived, it looked nothing like the picture; it hung on me like a rag. The material was really thin and cheap, and my husband just stood and laughed because I looked so awful. Having read through the reviews, I will not hold my breath for a refund. This is a warning to others: DO NOT USE THIS COMPANY. Although it claims to be London-based, it is registered with Companies House and is owned by a Polish man based in Poland.

I'm really disappointed - Returns policy as stated on website is not accurate - 2 x pairs of sandals completely different sizes ( so one pair is too small and the other pair the strap does not tighten) and they started off by offering me 10% refund. I have sent over 20 emails and now up to 50% refund.
They offered to send me larger size then changed their minds and are now saying i have to pay for postage back to Asia! I STRONGLY SUGGEST YOU PURCHASE ELSEWHERE

Terrible company. They claim on their website that returns are simple and easy. This is totally untrue. Returns are very complicated and unless the product is faulty the customer has to pay expensive postage to send the return to Asia. Unlike reputable companies a free return is not available if the product simply doesn’t fit or suit, this is then at the customer’s expense.

Do not buy from this website firstly it was sent to the wrong place and when it arrived the material was awful and didn’t fit so wanted it return it and was offered 10% discount or coverage of postage to Asia! Do not buy form here

Do Not Use This Company. Bought a pair of sandals and the item received is nothing like the picture online. Cheap and fake, all squashed and damaged due to lack of packaging (received in a plastic bag, not boxed) Still in dispute with the company and I don't trust them at all with regards to any refund if I need to return them to China!! I don't think they are a genuine company!!

Very cheap looking sandals. I paid £24.95 for them. Took over 2 weeks to arrive. Very misleading advertising as company address os stated as London, but guess what - they are in Asia. Never again will I buy from a Facebook ad.

The sandals arrived on time and I like the red gladiator style. I was looking for sandals that were supportive and had a cushioned sole. These seemed to fit what I was looking for. The issue I have is the sole does have a bit of cushioning but overall the sole is very thin. Four hours is the maximum I can wear them and by then my feet are aching as they don’t provide enough support. These means they aren’t useful for daily wear. The images show a deeper sole.
I’ve given a 3 as I do like them and I can use them a bit but not what I was looking for.

DO NOT USE THIS COMPANY
They advertise as a UK company, received a dress I ordered, very poor quality. I have requested to return is and they have quoted £25-35 to return back to Asia.
These companies should not be allowed to trade under these false addresses.

There will only be the one time this company went wrong as I will never use them again.
The garment bore no resemblance whatsoever to the pictures on the Finleycrest ( the unlikely pseudo British name should have rung alarm bells) website.
The shorts appeared to be knee length, strong cotton and of a decent cut.
When they arrived, they turned out to be much shorter, made of cheap nylon material, with no label or care instructions attached. When I tried them on they were see through and not even fit to do the cleaning in.
They had taken ages to arrive, strange for a "London" company, but actually based in China.
When I applied for a refund, the best they could offer was 10% of the cost. Rather than pay to return them to China, I decided to accept this option, the princely sum of £4.00!
My advice is to avoid this lot at all costs. I feel as if I have been robbed.

Items were inferior quality - arrived poorly packaged with no paperwork and the easy returns within 30 days is a joke! Website has no mention of having to return to Asia at own expense - all contact details and online number are UK and cannot get through by phone! Took 5 e-mails to get a return address to Ivy in some basement in China.

I am gutted I did not check reviews before buying.
I've had a similar experience to everyone else.
They are not based in London as stated and sending items back seems nearly impossible.

I've wasted my money with them and they do not respond. I can see they don't respond to their reviews either.

Don't use this company 😖

- Stars!!! Please please please do not buy anything from here!!! The shipping is long and when you want to return they ass about with silly questions to run up the 30 day return policy!!!! DO NOT BUY FROM HERE and what I did order was sent incorrectly

Ordered items that were too big Great difficulty trying to return A company to avoid at all costs

DO NOT BUY FROM FINLEYCREST, THEY ARE NOT A UK BUSINESS AND THEY FALSELY STATE THEY ARE BASED IN LONDON.
THIER QUALITY IS DIABOLICAL, POOR, TRANSPARENT AND ITCHY. NOTHING LIKE THE IMAGES.
THIER RETURN POLICY, WHICH IS NOT STATED IN THIER REFUND POLICY, IS TO PAY THE RETURNS COST TO SEND BACK TO CHINA, INCLUDING TAXES.
THEY TRIED TO CONVINCE ME IN SEVERAL EMAILS, TO ACCEPT DISCOUNTS, THAT KEPT INCREASING IN EVERY EMAIL SENT. THEY WERE ATTEMPTING TO DELAY SO MY REFUND WINDOW WOULD BECOME VOID.
DO NOT PURCHASE FROM THIS COMPANY!!!

It’s a shame I can’t give 0 stars. This company makes trying to return an item so difficult. I received a pair of backless sandals that looked like children’s, absolutely not an adult size 5. I have emailed, as is requested but they have not replied. So, I guess I can say goodbye to £35 and just thank my lucky stars it’s not expensive. Do not use!!

Outrageous that the wrong size shoes sent and I have to pay to return them. No offer of replacement or full refund. Do not buy anything from this company, customer service is not their priority