One star is kind..... The product ordered was not what was supplied. What was pictured and sent to me for review looked very much 'yesterdays' stock with sub standard and tired blooms that did... Leggi di più
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I sent flowers - they were left outside the business to wilt despite the business being open when the delivery arrived. I also ordered the prior day expecting a delivery before 1pm as promised by the... Leggi di più
Beautiful range of flowers made it difficult to to choose for our colleague in Melbourne, but we managed. An email was received confirming delivery, followed by a photo of the flowers and told that th... Leggi di più
Ordered a beautiful expensive bouquet at $206 for my mother who’s recovering from surgery in Melbourne. I live in London. San Sebastián are a dramatic and very colourful graphic bouquet. Mum receiv... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Fig & Bloom flowers are lovingly handcrafted by expert designers. Order today for flower delivery in the greater Melbourne area. Beautiful blooms every day!
Informazioni di contatto
Australia
- www.figandbloom.com.au
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21 recensioni
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Wedding Flowers. Would not recommend
Wedding. Would not recommend. Poor communication and organisation.
When I first met Kellie she was enthusiastic and keen to create arrangements to suit the style I imagined.
Being a wedding, I had multiple quotations and Fig and Bloom was the most expensive by a long shot but being that I thought Kellie understood what I wanted I decided to go ahead anyway.
Once I had paid a deposit the communication was lost. In the lead up to my wedding Kellie no longer responded to emails unless I sent them 2-3 times or rang her directly. I scheduled a sit down closer to the date and she took other business calls in the middle of it. A few changes were made and I asked for a new invoice which I never received. After another face to face (which I had to just turn up at her store after not getting a response from her) I asked her again for the invoice and she told me if I had worked it out and knew how much it now was to just pay it and I still never received the invoice.
One week before my wedding, well after I had paid my invoice, Kellie called me and without properly explaining what she was telling me, I was genuinely confused and told her I wasn’t sure what she was asking me and she raised her voice, spoke over the top of me and was very rude. I found this upsetting and very unprofessional. I never received and apology.
When I paid more for a quality service I expected much more. There seemed to be a lack of organisation.
After my wedding, Fig and Bloom took my own bought centrepiece vases from the venue and I couldn’t get in contact with her for their return. The venue called, I called and I emailed with little to no response. I understand it was a busy time but an email would have sufficed. When I did receive them back 3 of them came back without their packaging boxes.
The flowers on the day were nice but nothing spectacular (with the exception of a large hanging piece)
The lack of communication, professionalism and customer service was disappointing and stress a bride does not need before the big day.
Would not recommend for a wedding.
3 gennaio 2018
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