Festive Studio Recensioni 

310
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

I recently ordered the Personalised Luxury Easter Pack from Festive Studio and I couldn’t be happier with the experience. The quality is absolutely outstanding — every item feels carefully chosen... Leggi di più

Valutata 5 stelle su 5

Been ordering 9 years now. I can never fault this company. Everything is always beautifully presented. Such detail and care goes into everything. My kiddo absolutly loves getting his christmas eve box... Leggi di più

Valutata 5 stelle su 5

Honestly I cannot thank you enough for this incredible package. I’m astounded at the quality and how much was in the package. The attention to detail and creativity is amazing. I only added two ext... Leggi di più

Valutata 5 stelle su 5

Made a mistake on delivery adress messaged them n they changed it straight away, sent items gt damaged by royal mail contacted company and sent new ones out straight away, quick look in boxes and ever... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli natalizi

Scritti dall'azienda

Your magical Christmas awaits...


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

310 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(310)

38 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Festive Sudio magical experience

I have used Festive Studio for a few years now and my grandaughter absolutely loves it. This year I have purchase the Christmas eve box, this is magical I can't wait to see her little face. The letter, the certificate and the portal video all personalised.

20 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Christmas box

Ordered the Christmas box for my daughter and the Santa video. It is so beautiful and the video is amazing! I had o e issue with a miss printed item but they send me out a new one the very next day, cannot fault them. Used them for a few years now and will continue to do so. Can’t wait to show my daughter.

20 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Got this for my grandson

Got this for my grandson . Absolutely fantastic. Cant wait for him to watch it xmas eve . Even the letter was lovely . He was so excited. Well worth the money . Will definitely recommend and will do again next year

19 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

The most magical Christmas letters and gifts.

For the last 4 years I have ordered a Christmas letter for my daughter. This year I got her the Christmas Eve box and it’s beyond amazing. Each year my daughter loves the letters and her “Nice List” certificate and this year she will love her box. I can’t wait for her to open it.

18 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Delighted with the fantastic service we…

Delighted with the fantastic service we were given by the Festive Studio. The detail & quality of what was in the festive box was top class. I would highly recommend buying any of the packages from them because it’s guaranteed to put a smile on everyone’s face both young & old

16 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Even better then I expected

Even better then I expected! I ordered the Christmas Eve box with the letter from Santa and a few extra goodies, it’s all be beautifully put together, the detail is impeccable! The small details of their names carved into the pencils and wooden name tags! It’s worth every penny! I’ll definitely be ordering them again next year!

15 dicembre 2023
Non scritta su invito
Valutata 2 stelle su 5

Printing error

I have ordered letters and Christmas packs for my children from here for a few years now. Despite the cost, I have always been happy.

This year, however, I received a letter that didn’t make sense; “please leave me some milk out on Christmas Eve. They are my favourite”. I emailed the company and they said I should have been asked to select two treats to make this make sense (I wasn’t asked to and just followed website drop down boxes) but did say they would reprint and send. I have heard nothing since so have given the incorrect one to my daughter as it’s only a week until Christmas now. She noticed the error which is a shame.

Disappointed to be honest, I spent nearly £40 so expected better.
I will use someone else in future.

13 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Personalised letter

I received my order , a personalised letter and a nice list certificate and was so happy with it . The quality was outstanding and it is perfect in every way. There is so much detail to love and a little piece of magic for my little grandson Arlo and baby granddaughter Edie to keep and treasure .

14 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

What a fabulous family run business

What a fabulous family run business! Jodie went above and beyond for me and the product is more beautiful than I ever could’ve imagined! 5 Star service and 5 Star product quality. These items for my son will be treasured for many years.
Festive Studio are the world leaders in creating that Christmas Magic! Bravo!

14 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Love it

As I'm not very tech savvy I had difficulty downloading my video but Jodie was so helpful I got it. It's really beautiful I was in tears. I love it, thanks to all involved.

13 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

The Luxury Christmas Eve Pack. WOW!!!

We ordered the Luxury Christmas Eve Treat Pack!
Wow, we were NOT disappointed. The quality of it is exceptional. Was really nicely packaged. Felt like an Apple product when opened. The box was high quality and the experience of opening everything was everything you'd expect for something sent from Santa.
It arrived within a couple of days and our daughters face was a picture.
If you fancy something a little different, definitely go check them out.
We ordered a video and audio message too. We were surprised how quick the video and audio message was made. Thank you.

9 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Despicable Company

For a truly outstanding service and order turnaround try elsewhere
________________________________________________
Ordered a child's card from Santa on 30th NOVEMBER and its dispatched on 10th DECEMBER! NOT ACCEPTABLE, children wait and pray for these letters, once ordered you should turn the order around in 48 hours, NOT 10 days!!

Read Festive Studio's comments, looks like they have lost their Christmas cheer!
And there you have it folks, a company which do not honour there orders and cancel in order to ruin a child's Christmas. They stated the order had been sent yesterday (Monday 11th December) so how did they cancel the order today (Tuesday 12th December)? A bare faced lie. Who would be so low as to physically remove a child's letter.......Festive Studio that's who.
DO NOT PLACE your orders with Festive Studio - the owner is a disgusting person who should be thoroughly ashamed of upsetting a young child.
Follow up: I didnt issue any demands, I stated that in order for me to comply with Festive Studio's request which was that I remove the review, I wanted them to send my child's letter by overnight delivery (not unreasonable given the circumstances) and for an apology to be issued on Trustpilot, then I would amend my review to clarify there efforts to resolve the issue, not remove the review and to never post again, which was an unreasonable request on their behalf.

4 gennaio 2024
Non scritta su invito
Logo di Festive Studio

Risposta di Festive Studio

Dear Crane Bowden,

We are disappointed to have received this 1 star review.

On November 30th, you placed an order with us for a personalised Christmas Eve Santa Letter, Nice List Certificate, and North Pole Arrival Notice.

At checkout, we provided two shipping options; economy and express. You selected our economy service, which promises delivery “Anytime Before Christmas”, a detail that was clearly indicated both online and in your order confirmation email. It’s important to note that our express option is the default choice, so selecting the economy option was a decision to opt for the more economical service.

In our 10 years of spreading Christmas joy, we’ve been fortunate to build a loyal customer base who return each year. The popularity and bespoke nature of our products mean that a 48-hour turnaround for every order, as you expected, is not always possible. However, we do offer an express service for those who need their items urgently, like for an early Lapland visit or a special occasion. These express orders are given priority and are dispatched with a next-day tracked courier.

Your order was dispatched on Sunday, December 10th, and was scheduled to arrive on December 12th.

We note that you have utilised this platform to write over 30 negative reviews for various businesses without any positive feedback. This approach does not align with the core values of Festive Studio. We are a family-run business for other families, with a mission to spread positivity, magic, and joy to children around the world. We dedicate ourselves to creating perfect, high-quality, enchanting products and it’s the attention to detail that matters to us.

We understand that our Director has reached out to you twice via email without a response. Given the situation, we’ve made the difficult decision to cancel your shipment and issue a full refund.

Festive Studio

---

We reached out to Crane for a third and final time in an attempt to resolve this dispute.

Unfortunately, Festive Studio are unable to agree to Crane’s demands.

Valutata 5 stelle su 5

Santa Letters - WOW!

I ordered personalised Santa letters for my two children and had to select a number of items to form the personalisation.

I was fully expecting the letters to be identical, except for the bits that I entered...to my delight, the letters were completely different.

The level of detail and thought that have gone in to these letters and the quality have blown me away.

I'll definitely be ordering again.

Thank you. Merry Christmas.

From a very chuffed mum.

4 dicembre 2023
Non scritta su invito
Valutata 3 stelle su 5

Never Again

I would not recommend to buy if you are in Ireland. I've been buying from here for 5years. This year the certificate are €5 and the letters are €5. So €10 a child, which in fairness my kids love the letters and I usually purchase the refill packs for 2 boxes I've purchased in the past. It was so expensive this year i didn't. This year for my 3 kids and 2 nieces it was €65. €10 was postage. I just got charged €6.50 customs and tax to be able to receive them. I literally ordered letters and certs. So €71.50 for paper. What's the point in paying postage. Never again.

Yes festive studio has been in contact with me. I do appreciate that, but it is just asking me to remove or change my review. My review is warning people that if you live in Ireland there are more expenses than you think, and it is already fairly pricey. What's the point in trust pilot if companies are allowed endlessly contact you to request you remove a rightful review? I paid €64.80 for 5 letters and then charged separately from DPD. I've upped my stars to 3 for the contact but I'm not removing my review.

30 novembre 2023
Non scritta su invito
Logo di Festive Studio

Risposta di Festive Studio

Hi Neola,

Thank you so much for your continued support and loyalty to our business over the years. It’s great to hear that your children love our products and that you have two of our Christmas boxes.

As mentioned in our email, the rules have changed since Brexit. We are a UK-based company and therefore you are now importing our products into Ireland. Unfortunately, we have no control over import tax or duty, however, it is usually only a few euros.

Regarding the shipping and customs fees, we noticed that you were charged £4 for shipping and a €6 Customs fee directly to DPD. This is significantly less than what it has cost us to deliver your items to you via an international courier.

Despite facing significant increases in our costs, we've made an effort to lower our prices where possible for the 2023 season, keeping our customers in mind.

Our Director has attempted to reach out to you several times this week. We understand that this is a busy time of the year. Whenever you're ready, we would be delighted to hear from you to resolve any issues or questions you may have.

Festive Studio

Valutata 5 stelle su 5

Easter Box

Hi, just wanted to say how beautiful the Easter box is & I cannot get over the quality. Photos were beautiful but the actual product has exceeded my expectations. £25 was a bargain! Have a lovely Easter & thank you. Sophie x

7 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent value and beautiful presentation

Having purchased several items from festive studio at Christmas time over the last few years I decided to take the plunge at Easter. The bunny box was beautiful, every item crafted with care and attention to detail. The packaging was excellent too. Can’t recommend them highly enough.

6 aprile 2023
Non scritta su invito

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