femmefineryshop.com Recensioni 

39
TrustScore 3 su 5

3,2

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Valutata 4 stelle su 5

Although the wrong color bag was sent initially, femmefineryshop.com sent the correct color bag a couple of weeks later. The bag is beautiful 😍! So glad my order was corrected ☺️. Very happy with my... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have to say the backpack I received the leather is premium quality, the craftsmanship is absolutely high quality, the zipper the brass accessories/ attachments everything about this backpack is awe... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I always look now to see if the model's actual head or face is shown. Dealt with a company similar to this with poor results - cheap clothes not in the material stated and no returns address. Apparent... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I purchased 2 dresses from femmefinery for $89 US. they were both of very inferior quality and poorly made. They were not what was advertised in their photos. I contacted their returns email and have... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di borse
  2. Pelletteria

Scritti dall'azienda

To better focus on product quality and customer satisfaction, our store has now fully transitioned to selling leather bags and accessories, and we no longer offer clothing items. We wish you all the best and hope you have pleasant shopping experiences in the future. At Femmefineryshop, we take pride in crafting timeless, affordably priced bags from sustainable, long-lasting materials. Founded in 2021 by my friend Tana and me, our brand marked the beginning of our heartfelt journey into bag craftsmanship. In 2021, we officially launched our project, focusing on handcrafted leather and canvas bags. Through consistent effort and persistence, we connected with reliable suppliers and built a stable creative team. Today, we continue to create sturdy, stylish bags meant to accompany customers through countless journeys and life moments. Every Femmefineryshop bag is constructed with premium leather eco-friendly tanning techniques, designed to age gracefully over time. We hand-select every material with intention and care, believing that true style lasts for years—both in timeless design and sustainable responsibility. If you have any questions, please feel free to contact us. Company : Guangzhou Fitny Information Technology Co. Ltd Email: Support@femmefineryshop.com Tel: +8618718175865 Address: Room B207, 72 Tangxin West St, Baiyun Dist, Guangzhou, China


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

39 recensioni

5 stelle
4 stelle
3 stelle
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3,2

Tutte le recensioni

(39)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

If you want to buy any thing do it with…

If you want to buy any thing do it with PAYPAL because in other way you dont get the money back. THE CLOTH material is horrible and cheap !!!!

9 aprile 2023
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Risposta di femmefineryshop.com

Hi there, we apologize for your bad experience with our clothing range. Could you send us your order number please? Thank you for your feedback.

Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

Deceitful Website

The items from my order were not the same as advertised on the website. When I emailed the company's customer service to file a return they said "Please keep the items and we will give you 20% off your next order." After several emails they would not send me a return label, that is all I wanted so I can get MY money back. The quality of the clothes is cheaply made buyer beware. If I could give zero stars I would but unfortunately, I can't. I will NEVER order from this company ever again. Three months later and I'm still waiting for my money back....

19 dicembre 2022
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Risposta di femmefineryshop.com

Hello Joanna. Thank you for taking the time to share your feedback. We’re so sorry to hear about your frustration with the return process. Could you send us your order number please? A member of our customer care team will be reaching out to you via email shortly. We look forward to connecting with you soon!

Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

This company takes your money and never…

This company takes your money and never sends products. Reached out to this company about my order and requested a full refund gave me the run around. I finally had enough and disputed the charge with my bank. This company now reaches out now to find a solution begging me to drop the dispute, ladies Becareful this site is the worst

30 gennaio 2023
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Risposta di femmefineryshop.com

Hello Jessica. We appreciate you sharing your feedback about our shipping. Your order was delivered, could you update your review please? We appreciate your kind words!

Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

I always look now to see if the model's…

I always look now to see if the model's actual head or face is shown. Dealt with a company similar to this with poor results - cheap clothes not in the material stated and no returns address. Apparently they copy other pics from other companies but knock off the model's head for some reason! And now I check on trust pilot too!

30 gennaio 2023
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Risposta di femmefineryshop.com

Hello Lesley. We appreciate you sharing your feedback. Could you send us your order number please? We understand that things happen, and we want you to feel comfortable and confident with our policies and with your options, so please don't hesitate to reach out directly to our customer care team. We would be happy to see what options we may have.

Valutata 1 stelle su 5

Don't use.

Email is false. Phone no. in in Beijing, China with no answer. Debited my account when order was placed. Impossible to return. Real scam.

17 gennaio 2023
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Risposta di femmefineryshop.com

Hello, we are so sorry to hear that the dress didn't work out. we had solved your order problems, and refunded the dress. Could you update your review? If there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

Very poor quality and poor fit.

Very poor quality and poor fit.
Horrible customer service. After 4 emails, they only offered a 40% refund.
Do not make the mistake I made and order from them.
Such a disappointment.

21 gennaio 2023
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Risposta di femmefineryshop.com

Hello, we had solved your order problems, we had refunded $40. Could you update your review? If there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

Difficult to get refund

Brought 3 dresses, very poor quality. When I tried to return them, they wouldn’t provide a process or address. Asked me to keep them and offered 30% refund then increased it to 50% when I said no. Do not buy from this website. They do not allow returns even though on their website they say they do.

21 dicembre 2022
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Risposta di femmefineryshop.com

Hi Marlene. We apologize for the issues you encountered with your order and the unsatisfactory service back. A member of our customer care team reached out to you via email and refunded a half of your order.
We have since made a full business transition and now specialize in handcrafted bags only. We put great effort into quality control for our new product line.
Thank you again for your feedback. We appreciate your support.

Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

Poor quality

The quality of this Christmas top was terrible…paper thin material of unknown origin. It did not have a size tag on it and was huge! Probably made in China. For the price, the quality was deplorable.

2 dicembre 2022
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Risposta di femmefineryshop.com

Hi Jane. We’re truly sorry that our clothing items failed to meet your expectations. Your feedback has helped us reflect and improve.
After careful consideration, we have decided to discontinue our clothing line and fully focus on designing and crafting durable, high-quality bags. We have raised our standards strictly for our new products. We apologize once again for the trouble caused. Thank you for your honest opinion.

Sincerely,
Femmefineryshop

Valutata 1 stelle su 5

I’m feeling pretty stupid also

I’m feeling pretty stupid also. I bought two blouses and a sweater and the coloring was nothing like the pictures. The fabric was so cheap and non of it fit. I will never order from an overseas company again.

4 dicembre 2022
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Risposta di femmefineryshop.com

Hello Karen, we had solved your order problems, could you update your review? If there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
Femmefineryshop Team

Valutata 5 stelle su 5

I bought a leather backpack bag

I bought a leather backpack bag. I spent 239.00 and it's worth every penny. Good quality. It took 3 weeks to get to me, but well worth the wait.

27 agosto 2022
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Risposta di femmefineryshop.com

Hello Jules. We truly appreciate your sincere review. It’s our greatest pleasure to bring you a satisfying shopping experience. We have also optimized our order processing and shipping procedures to deliver a better experience.
Thanks for your feedback, and we wish you a nice day.

Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

This is a totally fraudulent company

This is a totally fraudulent company. I ordered product and the items were very poor quality. When I contacted the company to return them I discovered they had come from China and the company asked me to at least keep “60 percent” of the order. What???? I refused, as the items were very poor quality, and they asked that I at least “keep one”. WOW! Then I actually sent the order BACK TO THEM at my own expense and they refused to acknowledge to PayPal that they ever received them. PayPal refused to refund the amount, EVEN THOUGH I SENT THEM DOCUMENTATION THAT I HAD SENT THE ORDERS BACK! I even had tracking info from USPS that verified the items had gotten all the way back to the originating destination. Evidently, the fiends at Femme Finery refused to accept the delivery or failed to pick it up. Shame on Pay Pal for going along with this obviously fraudulent company.

25 agosto 2022
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Risposta di femmefineryshop.com

Hello Pam. We are so sorry to hear that these clothes did not meet your expectation, and for any frustration with the return policy. We would never want this to come as a surprise, so we have this information directly on site at https://www.femmefineryshop.com/pages/return-exchange. We failled to check out your order number, could you send us your order number via email? A member of our customer care team will be reaching out to you via email shortly. We look forward to connecting with you soon!


Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

Femme Finery: poor customer service and fraudulent advertising about return policies.

I ordered an item from Femme Finery. It arrived on time, nice quality, however, the fit was poor. I contacted them by phone twice and by email and have not received an appropriate response to my request for a return address and a refund. The first time I called, a man answered and sounded as though he was not interested in helping me and he did not understand the words "return" and "refund." Customer service responded by email asking me if they could supply me with a larger size. I responded, "No thank you. I want to return the item and receive a refund." I have not heard back from them. Their policy states that you must contact them within seven days of receiving the product in order to receive the return address for a refund. I believe they do not intend to refund customers. This is an unreliable shop. Do not do business with them.

13 agosto 2022
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Risposta di femmefineryshop.com

Hello! We are truly sorry to hear that the dress didn't fit and we did ship it twice with bigger size. Based on all the feedback we received, we made a major adjustment to our business. We have permanently stopped selling clothes and dedicated ourselves to creating well-made bags. We feel sorry again for letting you down before. We wish you all the best and hope you have pleasant shopping experiences in the future.

Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

I agree with everything everyone else…

I agree with everything everyone else has said…. If the items are not to your liking or don’t fit after waiting a MONTH, and you send an email as stated on their website about return/refund…. They will go back and forth with you… Ithe quality bad? Could you just keep it bc we are in Asia and shipping is just too costly? Would you split the shipping cost bc that’s fair for both of us?

It’s just ridiculous! Save yourself from the hassle and the possibility that you may not like it and you can’t refund/return despite what their website says. I wish I would have read reviews.

I was just so eager to buy some nice long dresses for work so I can start to feel good again and now I’m back at square one with one hundred dollars of 3 dresses that don’t work for me:(

12 agosto 2022
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Risposta di femmefineryshop.com

Hello Ebony! We are truly sorry to hear that these three dresses didn't meet your expectations in person. Our customer care team had reached out to you via email shortly and refunded 70%. To better focus on product quality and customer satisfaction, our store has now fully transitioned to selling leather bags and accessories, and we no longer offer clothing items.
We wish you all the best and hope you have pleasant shopping experiences in the future.

Best regards,
Femmefineryshop Team

Valutata 5 stelle su 5

Just received my leather mens sling bag…

Just received my leather mens sling bag today. Quality and craftsmanship excellent. What I like most is it's true to the picture I saw on line. The bag I received will be used for many years. Thank you

7 agosto 2022
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Risposta di femmefineryshop.com

Hello Steven. Thank you for your wonderful feedback! Hope this sling bag accompanies you well every day. We have new styles coming soon, welcome to visit our store again.

Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

DO NOT DO BUSINESS WITH THIS SHOP

DO NOT DO BUSINESS WITH THIS SHOP. I saw some clothes I liked, but when they finally arrived (from China) I realized that they were poorly sown and mostly made out of polyester. In other words, really cheap and crappy stuff. The trouble started when I wanted to return the items. No! We can't do that! They refused to give me their return address and now I'm working through my bank and opening a dispute. Seriously, stay away. Consider yourself warned.

12 luglio 2022
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Risposta di femmefineryshop.com

Hello Nena. Thank you so much for taking the time to share your review and feedback. As a customer, it is always valuable to us. We are so sorry to hear that these clothes did not meet your expectation, and for any frustration with the return policy. We would never want this to come as a surprise, so we have this information directly on site at https://www.femmefineryshop.com/pages/return-exchange. Thank you.

Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

Orderd 3 tops

Orderd 3 tops, none of which fit. Tried to return but they said.for me to keep.. Their warehouse is in Asia and it would be expensive to return. So I am stuck with over $80.00 of merchandise I can't wear.
Do not order from this company.

25 maggio 2022
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Risposta di femmefineryshop.com

Hello Donna! We are truly sorry to hear that these three top didn't meet your expectations in person. Our customer care team had reached out to you via email shortly and refunded a half. To better focus on product quality and customer satisfaction, our store has now fully transitioned to selling leather bags and accessories, and we no longer offer clothing items.
We wish you all the best and hope you have pleasant shopping experiences in the future.

Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

femmefinery extremely disappointed, very poor quality, unable to contact

I purchased 2 dresses from femmefinery for $89 US. they were both of very inferior quality and poorly made. They were not what was advertised in their photos. I contacted their returns email and have not had any further correspondence to get my money back. I cannot even get a return address to send them back. I will never use this company again as they have been totally corrupt in their representation.

24 febbraio 2022
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Risposta di femmefineryshop.com

Hi there, we apologize for your bad experience with our clothing range. We have now switched our business to bags and accessories only. A member of our customer care team will be reaching out to you via email shortly. We look forward to connecting with you soon!

Best regards,
Femmefineryshop Team

Valutata 1 stelle su 5

I feel like such an idiot

I feel like such an idiot! I should have looked them up before purchasing. The quality is NOTHING like the picture and even has 3 sequin that were black when the item is tan all over.
I’ve had numerous emails back and forth so at least they are still communicating with me. I am not hopeful of a refund. It shouldn’t be this difficult to return a brand new item that was shipped with a blemish. I assumed this was a company with good business practice. Lesson learned.

2 gennaio 2022
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Risposta di femmefineryshop.com

Hello Dawn. We are truly sorry to hear about this happening with the boning on your dress! We failled to check out your order number, a member of our customer care team will be reaching out to you via email shortly. We look forward to connecting with you soon!

Valutata 1 stelle su 5

Terrible site, do not buy

The items took a month to arrive. On arrival, one item was defective and unwearable and the other 7 items were poorly made. It was clear they were copies of the items advertised in the photos. The company has made cheap imitations of the fabric and products. I informed the company I wanted to return the products and receive a refund. First they blocked my email, then when they saw I had put a bad review on facebook they contacted me and said that they would provide a refund on receipt of a tracking number. The company claimed they were in Hong Kong but the shipping address I finally received was in Guangzhou in China and after spending a fortune on shipping to China, and providing the tracking number they said they would not refund until they received the items and now they are ignoring my emails. Do not buy from them, you will lose your money.

1 novembre 2021
Non scritta su invito
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Risposta di femmefineryshop.com

Hello! We are truly sorry to hear that these dress items didn't meet your expectations in person and for any frustration with the return! We checked into this and can see we never received your return package. We'd love to look into this further to see what happened and how we can help! A member of our customer care team will be reaching out to you via email shortly. We look forward to connecting with you soon!

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