Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

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Valutata 5 stelle su 5

Fantastic Site, cheap but great quality. Love the range of designer brands. Always impressed at their costs, especially for lenses extras: such as transitions and varifocals. Much better value than hi... Leggi di più

Valutata 5 stelle su 5

Found the website a little tricky to navigate when ordering non prescription tinted lenses so telephoned. Answered quickly by extremely helpful young man. Walked me through the process and even gave a... Leggi di più

Valutata 5 stelle su 5

I’ve used on line reglazing services but never purchased a new frame and had it Reglazed with an online company. I knew I wanted some black Persol frames and found a pair that I liked. Getting the mea... Leggi di più

Valutata 5 stelle su 5

Frames are exactly what I wanted and my daughter & brother each got a pair too . Will be using your company again

Dettagli dell'azienda


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

4003 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Highly recommend

Excellent products and service the only slight criticism is the website can be a bit slow and tiresome but the staff are very helpful which compensates.

11 marzo 2019
Non scritta su invito
Valutata 2 stelle su 5

ordered 16.02

ordered 16.02, arrive 08,03 ,after 3 weeks not offer some extra like transition lenses!

11 marzo 2019
Non scritta su invito
Logo di Eyewearbrands

Risposta di Eyewearbrands

Dear Mr Kocaba,

Thank you for your review.

I am sorry to hear of the delay caused to your order and for any inconvenience caused. Having viewed the account, I can see that the order has been placed for clear lenses. If you would like to return the glasses for the lenses to be remade with Transitions we are happy to do this at a discounted price for you.

You can return the glasses using the pre-paid label and returns form enclosed with your order. If you no longer have the label please contact our team using the information below.

Should you require further information or assistance, please do not hesitate to contact us on 01644 30 20 20 or via email.

Kind regards

EWB Team

Valutata 1 stelle su 5

Glasses are totally unusable

Glasses are totally unusable. Either totally wrong prescription or mixed the lenses up. Either way no use at all.

11 marzo 2019
Non scritta su invito
Logo di Eyewearbrands

Risposta di Eyewearbrands

Dear Mr Parsons,

Thank you for your review.

I am sorry to hear of the problems with your glasses. I would advise to return them to us using the returns form and pre-paid label that was enclosed with your order so we can look into this further for you. As soon as we have received the glasses and inspected the lenses we will be in contact.

Should you require further information or assistance, please do not hesitate to contact us on 01644 30 20 20 or via email.

Kind regards

EWB Team

Valutata 5 stelle su 5

The Products arrived well packaged and…

The Products arrived well packaged and as described. I liked the fact you can return the sunglasses within 30 days and it is hassle free as I bought two pairs for my husband to decide which ones he liked best.
Excellent service

11 marzo 2019
Non scritta su invito
Valutata 1 stelle su 5

DON'T WASTE YOUR TIME

I've ordered 2 pairs of glasses about 2-3 weeks ago, entered my prescription as required, payed. Since then my order didn't move any forward, and i receive endless (but very rare and slow) emails from eyewearbrands with stupid insane questions.
Just to make it clear - i dont have any kind of special prescription, so its not the point. For some reason they decided that i payed for endless annoyance instead of glasses.
UPDATE AFTER MEANINGLESS REPLY FROM EYEWEAR BRANDS
1. There was NO complexity in my prescription except the fact that your optician is not able to read it correctly (as first this bright mind somehow decided that i've ordered progressive lens and all those ridiculous questions were according to progressive lens)
2. I REPLYED FOR YOUR LAST EMAIL SEVERAL DAY AGO! Did you answer? NO! But somehow here you reply fast. Isn't it showoff? I get 1-2 emails per week from you and here you try to show how good and helpful you are. Thats insane. U'd better improve your service instead of replying lies on negative review.

11 marzo 2019
Non scritta su invito
Logo di Eyewearbrands

Risposta di Eyewearbrands

Dear Mrs Murzak,

Thank you for your review.

Having viewed the account, I can see that we had requested to see the prescription copy and to accurately measure the pupil distance due to the complexity of your prescription. This is to ensure all the details are correct and that the lenses are accurately aligned for you.

I can see from the account that we do now have your pupil distance on file however we are awaiting the prescription copy. In your previous email you had advised that you have ordered from us before however I have checked the screenshot sent in your email and can confirm the brand on the email sent was another company. We sadly do not have a confirmed prescription on file for you.

As soon as we have confirmation of the prescription we can process the order and mark this urgent with our laboratory for you.

I do apologise for any inconvenience caused.

Should you require further information or assistance, please do not hesitate to contact us on 01644 30 20 20 or via email.

Kind regards

EWB Team

Valutata 5 stelle su 5

Excellent

Great prices. Prompt service by both eyewear brands and UPS. Will definitely order again.

10 marzo 2019
Non scritta su invito

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