Eyewearbrands Recensioni 4.003

Great service at a great price.
I Use them all the time.

I bought Beautiful Swarovski glasses, I have not seen on the high street. Great selection of styles. I would like to be able to take a self picture which would let you try various frames. This would be very helpful.

I have had a terrible experience with this company and their partner firm, sunglasses shop. I tried to purchase a pair of sunglasses, where they happily took my money and then persisted that unless I sent them a copy of a photo ID such as my passport, and a utility bill with my address on, then they cannot proceed with the purchase. I ordered through my paypal account and have subsequently requested an immediate refund and cancellation of order on the basis that I think this screams fraudulent to me. Now, after three emails and almost 200 GBP being taken from my account, they are not answering my emails and have yet to confirm that they will refund me my money immediately.

Unprofessional, confusing set up to purchase a simple pair of sunglasses, and really disappointing customer service. Plenty of other firms out there providing a much more pleasant experience and service. Avoid at all costs!

Never bought eyewear on line before but it was so easy. Nothing was too much trouble from start to recieving my glasses which were first class and the lenses were spot on.

My variofocal Ray bans arrived super quickly in time for my holiday are a perfect interpretation of my prescription totally faultless and I would certainly highly recommend.

Really easy to use website and lots of great choice. Quick delivery and glasses are great quality! Good value for money too.

Fast free delivery, well packaged. I had looked at the frame in a well known brand retailer, so I knew they were just what I wanted and I wasn't disappointed, great price too. I would have no hesitation in recommending your website.

I ordered some prescription sunglasses on 25 February.
It is now 16 March (ie 3 weeks later) and eyewearbrands have sent me an email to rate their service BEFORE the sunglasses have even arrived.

They use UPS who failed to put the package through the letterbox and then sent me an email to say the package had been left at a newsagents I had never heard of a mile away.

I phoned UPS to ask them to redeliver. UPS said that the parcel was not marked "signature required" even though their email said it was. They said they would deliver the sunglasses yesterday but they didn't and their website shows that the package has "delivery rearranged" but with no date.

So no sunglasses have arrived and eyewearbrands don't even seem to track their own parcels.

Excellent quality, cost and service. Would definitely recommend and will certainly purchase more in the future.

** Attn Danielle-Eyewearbrands **

Hi Grace,(UPS agent)

I have received the product-However this is unsatisfactory & incorrect, due to the complete ‘Fairy tale’ regarding this delivery.

I changed the ‘billing’ address on your website@ 21:00 ish on the 10th March. The product had not arrived in your depot at this stage, and the re-direct was somehow missed.

Then, Eyewear brands were informed by you that ‘Henderson’ at my billing address, signed for the goods.
The Gourock property is currently vacant, therefore no one was available to ‘sign’.

Also it was delivered to an appt ‘Top right’(I am top left).

On further investigation, eyewearbrands were informed that the package was then collected from ‘Mr Johnston’- Next door is a single lady Named Morag Campbell, who works all day.

Furthermore, the package has some handwriting on it (I’ll attach a picture!) indicating ‘Empty Flat-Picked up yesterday’.
-I am very suspicious of this, and that perhaps the item was destined for elsewhere.

This was my first order with Eyewearbrands -

Would you place future orders given the incredibly poor/fictitious delivery performance.?

Eyewearbrands has also to incur the cost of sending a duplicate order due to the fabricated nature of your response.

This now means that I will have to incur the cost and time of returning the replacement via Royal Mail - a complete hassle for me, as I leave before it opens, and return after it closes.

A complete disaster for me THE CUSTOMER.

I look forward to your response before I consider posting on multi social media channels.

image1.jpeg

Best Regards

Tom

Sent from my  iPhone 6 Plus

Tom Henderson
(Email supplied)
07460-832211

Very slow to ship order. Computer problems so couldn’t track order & poor communication. Tried 3 times to delivery and on the final time, parcel damaged so didn’t even receive my glasses in the end!

Great service delighted with purchase wouldn't hesitate in using again

does what it says on the tin - assisted along the journey - very professional

Fast delivery
Great products

1st class serice could not be more pleased

Never ordered glasses from the internet so was concerned but this company website was easy and the glasses came within a week, I usually wait longer when I've brought from a shop. When they come wasn't pleasantly surprised and the value is great too, we will be returning and recommending, thanks

Excellent service prompt delivery and they are happy to answer any questions you may have.