Evans Halshaw - Vauxhall Newport Recensioni 

Absolutely appalling service from Evan Halshaw Newport.

The lack of care, urgency and communication has been shocking. I bought a car that has had ongoing issues, and instead of taking responsibility and actually pushing to get them resolved, I have been left constantly chasing them.

My car was kept for over a week, largely because of their lack of urgency, and despite submitting a massive formal complaint, I have received no response. Emails are ignored, complaints are ignored, and nobody seems interested in actually sorting the problems.

They even caused an engine warning light to come on and then tried to push me off until October to have it dealt with. This is completely unacceptable after buying a car from a dealership.

The whole experience has shown a complete lack of care for the customer. It feels like you're left to deal with the problems yourself.

I have now reached the point where I do not trust the Newport dealership to resolve my car properly and am having to take the vehicle back to Merthyr Tydfil instead, despite this being much further for me. It should not have to come to this.

The whole experience has been incredibly stressful and frustrating. When you spend a significant amount of money buying a car from a dealership, you expect the vehicle to be fit for purpose and, if something does go wrong, you expect the dealership to make a genuine effort to put it right.

No responses from Tia Matthews, Ellie Noble and Nathan Collings on my emails. No response from the complaint. Nothing.

Even told by another company that they do not want to deal with Evan Halshaw anymore!

I would strongly advise anyone considering buying from Evan Halshaw Newport to think twice.

Brought my car in for a service. Excellent customer service from start to finish and the car was ready earlier than expected.

Very poor. No acknowledgement on arrival for 10 minutes. No apology for delay. Very difficult parking on the lot. No video of service report sent. Mot bay broken down so could not be carried causing significant problem. No service paper work available on pick up “system broken down. Shambolic, “we don’t care about customers”. Looking for a new garage!

Always find them a helpful and friendly company to deal with

My daughter bought a Kia Sportage from Faique at the Newport, Wales branch.
After a very long wait, for one reason or another (not Newports fault), she finally collected it.
To say she is delighted is an understatement.
Beautiful car, awesome service from Faique, and one happy girlie!
Would 100% recommend to anyone. :)
*Just to add, that we had a phone call to check everything is ok with our purchase from manager Peter, the day after.
Cannot get better service than this, from Newport :)

⭐ One Star – Extremely Disappointing Experience

Extremely disappointed with the service I received from Vauxhall Newport.

Despite my car having covered only around 3,000 miles and being within its first year, I reported a fault with the ball joint, but the dealership refused to correct the issue. I would expect a fault occurring after such limited mileage on a relatively new vehicle to be taken seriously and properly resolved.

To make matters worse, when I attended the dealership, staff were apparently unable to locate my car for over an hour, leaving me waiting while they tried to find it.

There is also an ongoing issue with the tyre-pressure monitoring system, which repeatedly displays low tyre-pressure warnings. I have had the tyres and pressures checked and they are fine, yet the warning continues to appear. Despite the warning being displayed, this was not even mentioned to me during the visit, let alone investigated or resolved.

For a vehicle that is less than a year old and has covered only around 3,000 miles, I find this level of after-sales service extremely disappointing. I expected considerably better from an authorised Vauxhall dealership.

Based on my experience, I cannot recommend Vauxhall Newport.

They had not informed me that the site had been relocated, was half an hour late for a meeting and the parking of the car at the new site was a nightmare. The saving grace was that thr service on my car was completed in a very quick time (just over an hour and half)

All other services were very good

Absolutely shocking service. Purchased Model 3008 in March. Air con has never worked. Took in on 12th May when we first dicovered the issue. Was told there was nothing wrong and it was working. Not True so took it to Halfords who told us that the system was leaking and a new compressure was needed. Took back to be told it would be boooked in 26th August and we would be provided with a courtesy car. Arrived to be told no courtesy car was available and we would need to wait another month. Now booked in for 21st Septmber. Whole summer with no Air Con. Unhelpful staff. Shocking service.

good service and communication

Unfortunately no star review not available. Following being mis sold a policy i got in touch with Evans Halshaw Newport Wales via their online chat. Sent off my complaint but no response. Went on chat line again and spoke to a rep who advised to re submit my complaint but also fill in the online complaint form.
This was completed and automated response stating they were disappointed at the customer service I was receiving and would get back to me in 48 hours. Yes you've guessed 4 days later still no response.
Policy we puchased through them and have copy of was for minor damage to car including dents and scratches etc. On making claim with insurers policy purchased by Evans Halshaw was for tyres and alloys.
This follows on from court action against same dealership who after almost a year conceded day before court hearing.
I am now awaiting further response re mis sold policy.
30 Aug
Got a reply from EH stating they will investigate the matter. Now 4 days later no contact re mis sold policy. However to show the incompetence of the Newport branch they sent out today a customer satisfaction form to ask how my recent visit to their dealership branch was. This is a dealership branch that I have not visited for over 12 months due to having to take legal action against them prior to the latest mis sold policy action.
Apparently they say it takes 8 weeks to investigate. This despite fact I sent them copy of policy they state they sold me which clearly was incorrect as insurance company confirmed no such policy had been taken out. So reduce 8 weeks...check purchase invoice , check copy of policy you state sold, ring insurance company and confirm what policy was actually purchased. I reckon possibly an hours work.

I was told I could collect my serviced vehicle lunchtime day 2. After mutliple calls to confim, I was told I would be called back ASAP, and never received the calls. When I turned up to collect that evening, was told it had been ready since 9AM. Extremly poor communication.

Went to collect my car following a service. The staff could not locate my car for almost an hour. They said service had been completed and it had probably been taken for a valet. Car found almost an hour later with courtesy clean not completed. Very poor service and communication.

Just brilliant friendly, welcoming service. Very happy

Good service and car recall done within 4hrs.

see previous comment

A good experience..very polite and helpful..service was done quickly

I called them and asked about a used car. Yes sir its here they said. I arranged to visit , look at the car , tedt drive and decide if I want it. Drove the 1 hr plus journey to find the car was actually having a new water pump fitted and the lad who was doing the work supposedly cut his arm a needed to visit hospital.
They said I couldn't see the car as the bumper was hanging off and insurance does not allow public in workshop. Totally agree. The still tried to get me to £99 down to hold it. No apology was given . I felt like I was a nothing to them. I would urge you to think about buying from these people because they really did not care. Not even a gesture of some fuel if you buy or some mats etc.
I have decided to pay that bit extra and buy from Motorpoint as I have before and the customer srvice is just great. People if you can spend a little extra and by a slightly newer car and from Evan Hallshaw Newport. They are RUBBISH.

We visited the Newport branch to enquire about a used car. The car was initially brought out, but when we said we wanted to test drive it, we were told it had no fuel and there was no fuel card available, so we would have to come back another day.

We also mentioned we were still deciding whether a hybrid was right for us, and from that point on, I felt the salesperson lost interest and didn’t think we were serious buyers. We were also told we couldn’t test drive two cars on the same day, which seemed very unusual.

We returned at the agreed time two days later, only to be told the salesperson had forgotten about us. The car still had no fuel, and after waiting around 20 minutes outside in the heat with no update, we just left.

As someone who works in customer service, I found this experience extremely disappointing. A potential customer should not be treated this way, and it left us with a very poor impression of the branch.