Very, very poor communication. The place actually moved sites after I'd booked and never informed me. I went to the site, which was closed, and found out by a sign on the window.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Overall, I am quite satisfied with the repair process. However, it often takes a long time for someone to answer the phone, and no one picked up during previous attempts to make arrangements. On the p... Leggi di più
L'azienda ha risposto
Fantastic team, Elliott, Matt, and Jakub were really helpful when it came to buying a car and part exchanging mine. Called up on a Saturday asking if a car was still available as I could see it on aut... Leggi di più
L'azienda ha risposto
Great service polite staff. Only downside was Service department didn’t answer the phone, I tried 5 times before I finally got through.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Scritti dall'azienda
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Informazioni di contatto
Mansfield Road, Parker Centre, DE21 4SZ, Derby, England, Regno Unito
- 0162 3765177
3,5
Nella media
36 recensioni
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Very poor communication
Very, very poor communication. The place actually moved sites after I'd booked and never informed me. I went to the site, which was closed, and found out by a sign on the window.
28 agosto 2026
Risposta di Evans Halshaw - Hyundai Derby
Hi Richard,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Great service
Great service. Fitted me in at short notice and resolved the issue quickly.
25 agosto 2026
Risposta di Evans Halshaw - Hyundai Derby
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Derby Customer Services
Don’t seem to want me to test drive a…
Don’t seem to want me to test drive a car so I took my business somewhere else never mind I’m sure you can afford to lose a cash sale by the sounds of it cheers to Scott for your lack of help much appreciated
25 agosto 2026
Non scritta su invito
Risposta di Evans Halshaw - Hyundai Derby
Hi Chris,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Hyundai Derby Customer Services
Diabolical service department customer service
Owned my Hyundai for nearly 3 years from new and during the whole time been constant issues trying to book services as they never return calls. The ownership from Reads to Evans Halshaw doesn’t appear to have any improvement.
Trying to book my MOT which is covered on my service plan and tried the online system. Not received any confirmation so no idea if booked or not! Chased by chat and they were none the wiser.
Tried ringing today and left a message to call me back to sort the appointment. I actually stated that I doubt if I will get a call back as never do. I didn’t get a call back. It is a 50 mike round trip for me to visit so can’t just pop in.
For a large company Evans Halshaw this is very poor. When you try and book online it still has the old address of Hyundai Derby so they haven’t even updated that!
My last service earlier this top year doesn’t show on the My Hyundai app.
I am looking to change my car and whilst I think my Tucson is a reasonable car I don’t think I can face another 3 years or so with the hassle of dealing with Hyundai Derby.
24 agosto 2026
Non scritta su invito
Risposta di Evans Halshaw - Hyundai Derby
Hi John,
I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Hyundai Derby.
Please email us with your details to help@evanshalshaw.com and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Hyundai Derby Customer Services
Excellent communication & service.
18 agosto 2026
Risposta di Evans Halshaw - Hyundai Derby
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Kept up to date with progress while…
Kept up to date with progress while waiting, all done as agreed in time.
Customer service was wellcoming.
8 luglio 2026
Risposta di Evans Halshaw - Hyundai Derby
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Hyundai Derby Customer Services
Work requested not carried out
Work requested not carried out. Same lackadaisical attitude as Reads new owners but no change. I will not be going back
5 agosto 2026
Risposta di Evans Halshaw - Hyundai Derby
Hi Mervyn,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Derby. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Derby Customer Services
Risposta di Evans Halshaw - Hyundai Derby
Hello Fiona,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Derby Customer Services
car runs a lot better
car runs a lot better, loan car was also appreciated, reception staff where good. car was returned all ok and cleaned, thanks.
30 luglio 2026
Risposta di Evans Halshaw - Hyundai Derby
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Derby Customer Services
1st Service since purchased car from independent dealer. Wanted Dealer Service and Recalls sorted
Great service polite staff.
Only downside was Service department didn’t answer the phone, I tried 5 times before I finally got through.
23 luglio 2026
Risposta di Evans Halshaw - Hyundai Derby
Hello Craig,
Thanks so much for your positive feedback and for choosing us. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Outstanding customer service
I had an excellent experience purchasing my car from this dealership from start to finish. The entire team was professional, friendly, and genuinely helpful throughout the process. They took the time to answer all my questions, explained everything clearly, and never made me feel pressured into making a decision.
The vehicle was presented in immaculate condition, exactly as described, and the buying process was smooth, transparent, and hassle-free. Their customer service was outstanding, and it’s clear they truly value their customers and take pride in what they do.
I would highly recommend this dealership to anyone looking for a reliable vehicle and an honest, stress-free buying experience. Thank you to everyone involved for making the whole process so easy—I couldn’t be happier with my new car and will definitely return in the future!
23 luglio 2026
Non scritta su invito
Risposta di Evans Halshaw - Hyundai Derby
Hello Nichola,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Poor service and communication
My car was recalled for a BMS update.
When I collected my car I found part of the battery cover on the bonnet/wioers.
If not noticed it could have been lost whilst driving.
Evans Halshaw have been contacted with details and photos, no response received.
22 giugno 2026
Non scritta su invito
Risposta di Evans Halshaw - Hyundai Derby
Hello Tom,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
Please email our Customer Services team via help@evanshalshaw.com, and we will ensure that contact is made with you.
We apologise for any frustration caused to you in the meantime.
Thank you
Evans Halshaw Hyundai Derby Customer Services
service reception very difficult to get…
service reception very difficult to get hold off
told car would be ready for 5 turned up clearly still working on car even have dropped car off the day before for a job they said was 3 hours final got car 45 mins later
28 maggio 2026
Risposta di Evans Halshaw - Hyundai Derby
Hi Robbins,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Derby. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Derby Customer Services
Great service from Hyundai
Smooth communication, very professional service, nice staff. Highly recommended!
3 giugno 2026
Risposta di Evans Halshaw - Hyundai Derby
Hello Joanna
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Limbo
Limbo.
They have had my EV a week now (second visit) and not done a thing.
First time it went in (won’t charge on DC) they just sent it back saying there’s nothing wrong. They literally can’t test it on DC as they don’t have a DC charger and no company card to test public charging HOW IS THAT MY PROBLEM?
They refused to look at it as they had no ‘proof’, didn’t call me or anything just returned it to Available Car who have also been awful.
Second time now it took them literally 4 days to even look at it, then they asked the basic questions that we went through already and had NO RECORD of it coming in before. I emailed them with a detailed list of troubleshooting I had done which nobody can find. To be asked ‘did you try another charger’ seven weeks in after going through everything multiple times on the phone and emailing details of everything across is beyond annoying.
It’s now ‘with technical’ at Hyundai HQ and has been for 48 hours. They can’t chase for updates as it’s all through a portal so I’m just waiting. Technical are apparently going to tell them what to do and how to fix it, but without access to fast chargers how will they know if anything is fixed?
4 giugno 2026
Non scritta su invito
Risposta di Evans Halshaw - Hyundai Derby
Hi Alex,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Brand Customer Services
Risposta di Evans Halshaw - Hyundai Derby
Hello Gourley,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Derby Customer Services
The service was exceptional
The service was exceptional. My car was ready to collect before the expected time. Everyone was very helpful and efficient.
22 maggio 2026
Risposta di Evans Halshaw - Hyundai Derby
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Car returned not cleaned
Car returned not cleaned. Optional air conditioning price increase. It was less than £50 two years ago & nearly £150 now so we chose not to have it done this time.
21 maggio 2026
Risposta di Evans Halshaw - Hyundai Derby
Hello Tony,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Hyundai electric fault returned not…
Hyundai electric fault returned not fixed the next day having been in for fixing for 2.5 days.
20 maggio 2026
Risposta di Evans Halshaw - Hyundai Derby
Hello Nicholas,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Risposta di Evans Halshaw - Hyundai Derby
Hello Eric,
Thanks for taking the time to leave your review. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Evans Halshaw Brand Customer Services
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