Evans Halshaw - FordStore Preston Recensioni 

Dealt with Dave Dewhurst. Great service.

Dave Dewhurst was our sales executive today to purchase our new used car in Preston ford and what a lovely man he is , Dave was very welcoming as soon as we got to the showroom and made us feel very welcome Dave was very Professional in every aspect, pleasure to deal with a great man full of knowledge, he even drove us to the post office to purchase our road tax it was an absolute pleasure to deal with him today and highly recommend to anyone wishing to purchase a new used car.

I can't recommend highly enough. Excellent experience. I part exchanged my car for a newer model. Ryan and Dean sorted everything for me whilst I had a coffee
Dean even put fuel in the car. All the paperwork was done by Dean so I hadn't any hassle or stress
I'll definitely e back when I next upgrade my car. Exceptional customer service

As a family over many years we have purchased cars from Evans Halshaw Preston. My son and I purchased 2 Vauxhall Astras at the same time same day. We both are very unhappy with how our purchases were handled.We felt rushed,and presentation and service was very poor.I have given a very good review in the past when dealing with Dave Dewhurst the Sales Exec who is excellent. However he was not in on the day. What a disaster ,we would never step over the threshold of this company again as a family.Too many sad points to raise here.

Fords online service booking system does not know about the dealers caendar. Feels swish but the creality is you are better off ringingthe dealer yourself. We requested a coutesy car but EH Preston dont do that at all and whilst changing the date of out oringina; servioce this was mnot picked up. Annoying. Anyhow we've got is all sorted but thereason foor this low rating is that we drove home after our second 'fix other issues' visit to find that the wheel nuts on 3 wheels had not been tightened at all. Never had this before so categising as very unfortunate oversight.

I don’t often give reviews, but the outstanding service received at Evans Halshaw Preston warrants me doing so. I saw a car on Autotrader, rang and spoke to salesman Dave Dewhurst and had an appointment with him an hour later. I viewed the car and was given an immediate and fair valuation of my trade-in vehicle. I then sat down with Dave to go through all the details of the trade. Dave has his customer service absolutely spot on, friendly and personable whilst maintaining professionalism at all times. He answered any question I asked with detailed knowledge. We arranged for my new car to be delivered on a particular day and my trade-in car collected at the same time. I had a couple of queries in the intervening period which Dave responded to promptly. The car was delivered exactly as arranged by a lovely lady who rang to tell me when she was on her way. Dave rang me the following day to check I was happy. Buying a car doesn’t get better than this. Thanks Dave and team

I had a great experience at Evans Halshaw Preston from start to finish.

Dean, our sales representative, was friendly, knowledgeable, and took the time to answer all of our questions. Unlike some previous experiences we've had elsewhere, he wasn't pushy at all, which made the whole process relaxed and enjoyable.

My partner and I absolutely love our new vehicle, and we'll definitely be returning when it's time for our next car. Highly recommended!

cant fault service we received whilst buying a new car. David Dewhurst couldn't have been more helpful .great service and no pressure to make a decision!

My purchase of a used car from Preston went very smoothly. Dave Dewhurst was excellent and very efficient. Comunication was good and overall a very positive experience.

No hard sale and our salesman Dave was very polite, helpful and knowledgeable The jobs we pointed out were done when we collected the car so all in all a great experience. Thank you

The service was very good and the staff were supportive , kind empathic and person centred .
I was kept informed about the delay in getting the spare parts.
My car is now well again .

see previous comments

Excellent service from Dave Dewhurst, second car we’ve bought from Dave for the family, great honest service, hassle free.
Excellent experience, definitely recommend

Been today and purchased a car with Dave Dewhurst - from start to finish Dave and manager Ryan, made the entire process seamless. Dave was friendly, helpful and very knowledgeable. Nothing was a problem with him despite 10001 questions. Would highly recommend going to see Dave for anyone wishing to purchase from Evans Halshaw

I have been a Ford owner for over 40 years, including vehicles such as a much-loved Escort RS1800 and Capri 3.0 litre, and another notable addition was my XR 4x4, so it is particularly disappointing to write this.

In truth, the poor experience started at the very beginning when I was looking to order a Ford Galaxy Titanium. The level of engagement and interest shown by Evans Halshaw was disappointing, and it ultimately led me to place the order elsewhere with Chris Allen Ford in Poulton, Blackpool, who clearly valued the business. At the time, I put it down to poor customer handling, but in hindsight it should have been a warning of things to come.

Unfortunately, my subsequent experience with Evans Halshaw has been consistently poor.

This was not an isolated incident. On more than one occasion, pre-booked servicing work was either not carried out or delayed, with responsibility attributed to Motability authorisation. Whilst I understand that authorisation processes exist, this should not result in repeated failure to deliver booked work or leave customers uncertain as to whether their vehicle will be serviced as planned.

The most recent issue involved a fault with the rear seat. The vehicle attended for inspection, the problem was identified, and parts were ordered. A subsequent appointment was then booked specifically to complete the repair.

Despite this, the vehicle was retained for the full day without completion, and no proactive communication was provided at any stage. I was required to repeatedly attempt contact with the service department simply to establish what was happening.

Most concerning was that at approximately 5pm I was advised the vehicle would not be ready and no courtesy vehicle or alternative transport could be provided. As this is a Motability vehicle used to support my daughter, who has complex health needs, this left us without essential transport at very short notice, including ahead of an urgent MRI appointment the following day.

While the repair was eventually completed and the vehicle returned, the issue here is not the fault itself but how it was handled. A lack of communication, poor planning, and no contingency for a Motability customer resulted in unnecessary stress and disruption.

Motability vehicles are not a convenience — they are a necessity. This experience demonstrated a failure to recognise that responsibility.

Regrettably, this has led me to lose confidence not only in Evans Halshaw but also in the Ford brand, which is particularly disappointing given my long history of ownership. Based on this experience, I would have reservations about considering Ford vehicles again in the future.

Do NOT buy a van from Evans Halshaw Preston Commercial.

I purchased an MS-RT Transit Custom that was supposedly “valeted” before collection—this was completely untrue. The van was filthy, clearly hadn’t been cleaned, and even still had the previous owner’s stickers on the rear. Absolutely unacceptable for a main dealer.

To make matters worse, within just TWO DAYS the van developed a gearbox fault, badly juddering at low RPM (automatic). I then had to waste my own time and money travelling to Glasgow and back just to get it diagnosed—only to be told the gearbox was faulty.

I contacted the Preston branch and spoke to the manager, Sam. His attitude was arrogant and dismissive from the start. Despite the condition of the van and the fault appearing almost immediately, he tried to tell me I had no choice but to let them repair it. No accountability, no apology—just poor customer service and a complete lack of respect.

After speaking to another branch who confirmed I had every right to reject the vehicle, I called him back. Funny how his tone changed after that. Ten minutes later, he called to say they would “buy the van back” because they weren’t willing to pay for a new gearbox.

That says it all.

Even after returning the van, I was told my money would be back in my account as soon as they received it. That didn’t happen. Days passed—Thursday, Friday, then Monday—with no refund. I had to chase them myself, while being left without a van and out of pocket. Only then did they finally sort it.

From start to finish this was a complete mess—poor vehicle preparation, a serious mechanical fault within days, unprofessional management, and delays getting my money back.

I will never deal with them again and would strongly advise anyone else to avoid.

Good experience. Dave Dewhurst made it simple and stress free.

Cannot fault, engine warning light at most inconvenient time, called Service desk and they were booked for a few weeks, explained I’m stuck without it ( multiple reasons) said they would try and get it fixed asap, Diamonds managed to get it sorted within a couple of days. As usual great service.

Disgusting company.Tried to buy a brand new van advertised on Autotrader.Price ended up being £3500 more than advertised due to not being vat registered even though I was paying the vat in full.The advert stated it had a heated steering wheel.It did not.Advert said 5 free services."Sorry sir that offer has ended",even though it's still in the advert.After finally doing a deal and being told the van would be ready to collect in 5 days,they then rang me up to say that there was a recall on the tyres and they couldn't register the van because Ford wouldn't let them.Left it a week and a half to be still told that they didn't know when they could register my van.Got so fed up waiting and paying for a hire van(which there was no offer to pay for) that I cancelled the order.I now take delivery of a Ford transit on Thursday saving £5000 in the process.
If you want to be lied to and have no customer service then use Evans Halshaw Van Centre Preston.Avoid like the plague.

Prompt attention to the details regarding my car and very efficient progress throughout