Evans Halshaw - FordStore Lincoln Recensioni 

Action Required - 24B36 - Transit- Chassis Inspection

I have been in dispute with Evans Halshaw (Lincoln) dealership and Ford Motor Company Ltd for the past four months regarding a recall on my ford transit, whether it has been completed or still outstanding.

After receiving a “recall” letter from Ford (August 2024) I left my vehicle with Evans Halshaw. Lincoln and collected it on the same day at the dealership, I was informed the inspection had been completed, strange though it had not moved from where I had parked it on the forecourt.

In August 2025 I received another “recall” letter and emailed Evans Halshaw Help Desk on numerous occasions to verify what the situation was, without any response.
I then contacted the manager who stated that the inspection had been carried out, which he confirmed several times over the past few months stating that it was a fault with the Ford Reporting System.

Early December 2025 I received an email response from Ford following my enquiy informing me that the “recall” was still outstanding. In frustration I emailed the offices of Pendragon Management Services hoping for a response, they then referred my emails to Evans Halshaw. Lincoln, the latest threatening “legal action”.

In quick response that day the manager Mr. Owen called, in a brief discussion he informed me there had been no inspection and recommended I go to another garage for an inspection, I presume the reporting of the “recall” to Ford was nonsense.
No explanation was provided by the manager on why he had deceived, lied to me or offer an apology for the time wasted, he did suggest I try another bodyshop that may help me.

This vehicle was parked outside the front of the dealership/reception visible for all to see, for it to be there all day without no inspection and then being called to collect it seems inconceivable.

I have been driving this vehicle on the instruction by Evans Halshaw that the inspection had been carried out and it was safe to do so, I am uncertain what the structural recall may have involved if minor/major but the consequences of a vehicle failure or incident would have been worrying not to mention liability presumably covered by Evans Halshaw.

This was the second time I booked my vehicle to this dealership, the initial booking was made by Ford Motor Company help desk due to difficulties making contact with Evan Halshaw reception, then refusing to take the vehicle, my understanding they were contractually obliged to take it.

On my first visit to the dealership for the “recall” I was turned away as they had no available drivers to take it to another workshop, I was instructed to make another appointment.

I am now in the same position for a third time and 18 months later, the whole affair dealing with Evans Halshaw dealership has been a nightmare, the overall impression is they are not interested.

I've had two cars from Evans halshaw Lincoln in the past 4 years (fiesta and puma). My latest being a puma had a minor recall,it was done quickly and to top it off they valeted it inside and out👍top service I would highly recommend this dealership. Thankyou

Absolutely rubbish customer service. I reserved a car, but it was refunded without any communication. I then had to contact them to find out why. I was passed between several salespeople, all of whom fobbed me off. I was then told they would look for an alternative car, but I didn't receive any communication from them, so I had to chase. During the last phone call, I was shown vehicles that weren't similar to what I wanted and were a lot more expensive. They didn't want to help in the slightest.

Impossible to contact Evans Halshaw Ford Lincoln by phone. They do not answer the phone, irrespective of which department you try and ring. Forget all about trying to contact the servicing department. A complete joke of a company. Used to be excellent, but now absolute rubbish for customer service. I have bought my last car from them (in June this year). After buying my last 6 in a row from them, I wont be buying anymore ever again. I live 25 miles away from them so contacted my local Ford garage, which was superb, and they will now get all my custom.

i found a car online (cazoo)a ford focus st line x for the price of £13,458 so i contacted the dealership and paid a £200 deposit and made an appointment to view the car on sunday 16-11-2025. on the strength of this i sold my own car to put towards the ford focus, booked 2 trains to get to the dealership in lincoln, travelling from the north east only to be told that the price of the car had been advertised wrong and there was nothing they could do, you can imagine i was getting worried and very anxious as i thought i was going to be stranded with no car.
i was told the only way to fund the extra money was to put the rest on finance as i only had the money the car was advertised at. so i went along with it as i did not want to be left with no car and no way getting back home.
i have got the original advert of the car at £13,458 and have made a complaint via email to cazoo. i feel very let down, angry and upset at the way i was treated.

ive taken the matter to trading standards and i will get legal advice if needed

Very helpful and friendly staff quick and easy sale

After sales care non existent two weeks after buying a Ford kuga air bag warning light came on ,despite phone calls and emails no response from Evans halshaw

No pressure sale. Very accommodating, very professional and nothing too much trouble to show or explain. A great knowledge of the vehicles available to help you tick all the boxes on your wish list. Nothing left unchecked or pending prior to a seemless change over of vehicles. A nod towards Jason Wade, Jason is very professional in every respect, and was the salesman that helped me with my new car and he is a credit to Evans Halshaw. And decent coffee.

I purchased a new Ford Ranger outright in April and eight weeks ago the Ford pass stopped working- I rang the dealer Evans Halshaw in Lincoln and the young lady told me to bring the vehicle in early and they would have a quick look ,this I did the following day and on arrival was told I was in the wrong place and needed to be at the transit centre across the road to which I went back out and drove the ranger over - you guessed it your in the wrong place mate it’s service you want over the road - I said I had just been there and they sent me here - he smiled and said yep they are like that but it’s service you need - I headed back over and the young lady was surprised to see me back so I told her what they had said and she went to get some other guy who said nope cannot look at it you need to book it in or ring ford direct off your pass - as I was there I then spent forty five minutes with a lovely group of people who unfortunately couldn’t solve the problem but said to book the truck in so back inside I go and the earliest they could do this was two weeks later but they did not have a vehicle available so I would have to wait for the vehicle- this I did it was five hours and they could find no fault but had not solved the issue I explained that I had researched this and told them the common fault but to no avail - the next day Ford uk phoned uk to see if this had been solved I replied no and told them the fault I had found on line and they said leave this with them they would contact the dealer - this they did and came back to say that the dealer admitted they had not looked at the correct parts and had misdiagnosis the issue and it needed to go back in - two weeks later still no car to use I had to sit for another four hours to be told yes I was right the Ford forum was correct and the part was indeed broken but could I come back the next day as they did not have the part in stock -at this point Isaid there were many new trucks across the road go and take a part from there but no this was not protocol- I said no I could not come back the next day and the wart would be a week later but no I was working in Belfast and they would have to pick the car up from a local office- however my car was already booked in at the airport and I would need to hire a car and change the details again they had no car for me to use- I had to hire a car the head office and change the details which going through other offices takes time to sort - the car had been taken and sorted on my return but the driver had left hid Heul drink container in my door and unplugged the camera and cables for some reason - the next day Ford uk phone again to check the dealer had sorted the issue I said yes but explained the hire car ect only to be told that they had not been told that I was not given a Ford hire car as these were free for each visit when the car is new and they should of provided one each time I was there - this is annoying as i work around the Walsall area and to keep going to Lincoln had cost me a fortune in lost revenue and time in which Ihave to work over weekends to make this up - Ford uk said they would complain on my behalf and get the service manager to ring me himself - this happen and although the guy was apologetic saying he had not been there that long and the team was far from where they should be professionally and more customer focused and the fact I asked for some wind deflectors to help ease the pain I’m still well out of pocket - I have complained direct to the company on their web pages and used the company complaint procedure but as yet the dealer principal has not replied or any other member of staff - I think one starter this is too much and they deserve to be reprimanded by Ford themselves as I’m sure that the information given by Ford about the dealers they promote fall well short in this case - I’m happy to give more details and look forward to being compensated in due course

Jake was really helpful from start to finish, had good knowledge on the processes and explained everything every step of the way, thank you!

Really great experience and treatment by Gabriel Walsh had my car ready to go as soon as possible

When arranging viewings and purchasing my car, I dealt with Jake who make the process seamless and hassle free.

Jake was very friendly and approachable with any questions I had whilst in the dealership and via email between the viewing and the sale.

Highly recommend.

Part exchanged my current car for a newer model and Jake made sure I was looked after and help me get the car I had top of my list

We met mark who sold us a lovely Vauxhall mokka
It was a pleasant experience and we felt very confident that we was being looked after

The whole process has been really easy. First time buying my own car, Jake has been really helpful throughout, making sure I’m fully aware of the whole process. Really happy with the service and experience overall.

This is my second car from the Lincoln store and I’m extremely happy with the service I received.
Justine the Motorbillity rep was the essence of professionalism and very helpful with all the enquiry’s I had and the manager was very accommodating by getting the vehicle ready for the date I required it.
I strongly believe that all people who are in need of a mobility car go and experience the best service possible at Lincoln Evan Halshaw.
Thank you to the whole team who made this possible…

Great experience from Jake!
Super helpful

It was amazing experience, Mr Jake was very polite and friendly. He fulfilled all the requirements what as a professional u expect. Really nice person and I will recommend to my friends.

These guys charged £120 to inspect a windscreen washer pump and then wanted £250 to fix it, when it should have been under warranty. We've googled the part and its £35. Safe to say we will not be buying Ford again and definitely not using this Garage again.