Eureka Forbes Recensioni 

Don't buy as bought water purifer it was under 2 years warranty now to change the filter they are asking additional money. Horrible sales person does not know how to speak with customer name Sunil he is a pure scammer tells anything to make a sale works in Borivali office .

“Paid for AMC. 4 weeks. Zero service. Just empty promises.”

Purchased Aquaguard Superio UV+UF+SS and their AMC. Raised a service request 4 weeks ago. Result? Zero visits. Just the same robotic response every call “We understand your frustration, complaint has been escalated.”

Escalated to who? Ghosts?

This isn’t the first time. Same story last service too. You pay for AMC and then BEG for service that’s already yours.

Aquaguard you sell water purifiers but deliver nothing but dirty customer service.

Avoid their AMC. Complete waste of money.

They had not attended to my water purifier service requests for 2 years,they didn't even bother to take any action against their technician for whom I raised multiple escalations. I've sent them a legal notice to which they still haven't responded. I'm going to make them pay heavily in the court of law for all the harassment. These guys are useless dogs.

Irritating and wrist after you buy it.
No technician visit
No installation
It’s been one month no installation yet.
Filed compliant in consumer forum still, installation not done. Now I proceed with legal.

A BIG NO TO EUREKA FORBES

Rubbish services by eureka it(garbage)should be throw out from India
Dear Sir/Madam,

I have purchased an Annual Maintenance Contract (AMC) for the above products as per the attached bill.

The following service requests have already been registered:

- Service Request No. CM-080726-74872764
- Service Request No. CM-050726-74716803

Despite registering multiple complaints and calling your customer care more than 15 times, the issue remains unresolved. On every occasion, we are assured that an engineer will visit, but no one arrives. We only receive apologies without any actual service.

Both my wife and I are working professionals and live far from home. Based on your repeated confirmations, we have taken leave from work and stayed at home on more than 4–5 occasions waiting for your engineer. This has resulted in unnecessary loss of leave, inconvenience, and mental stress.

I have paid for the AMC service. This is a paid contractual service, not a favour or charity. I expect your company to honour its commitment and provide the service as promised.

I request you to immediately arrange the engineer's visit and ensure the issue is resolved without any further delay. Please also instruct your service team to act responsibly and avoid causing such inconvenience to customers.

If the matter is not resolved immediately, I will have no option but to escalate the issue to the appropriate consumer grievance authority/Consumer Commission and other competent authorities for deficiency in service.

I look forward to your prompt action.

Regards,

Ram Meena

Reference my service request
# CM-040726-74664218
I had booked for service on 4th July and a Technician was to attend on 6th July between 11am - 1pm but didn’t show after a technician called and had to reschedule the time for 6th July between 3-5pm again no show.
On Tuesday 7th July wrote to customer care got an immediate response stating my complaint has been escalated for high priority but till date no one has neither attended nor received any communication. This is how they treat their client when you need service. I would never buy their products nor recommend to anyone given their service.

zero star very bad company ,,,,not recommended for any customer .WASTE company …For payment he always took follow-up after payment no response

Very bad service.Authorities don't even mind to rectify customer complaints.Nobody is responsible.Kind request to all not to buy anything from here. I bought a cleaning robot and had a complaint within 8 months.Registered complaint by no follow ups or rectification even after 2 months

This is one of the worst company, they are looting people in the name of AMC. Once u take the subscription they will not give the service. Don't fall for their name. Even customer service people are not supportive. And they don't provide the Refund as well.

I bought a fully automatic robo and it dint work comfortable even for a single day. every day i m chasing customer care and they are just giving random reasons for not working of the machine. Every time they say attend this session , that session blah blah.... they are not able to solve the issue. Pathetic company, more pathetic custore care and most pathetic products. dont ever buy product of this company

Worst experience with Eureka forbes. In the Name of AMC no any person visit in the whole year. Eureka forbes is just a name not in terms of service.

In Pune metro city they are unable to provide service to Gold AMC holder for last 12 days. Customer care replied same thing - your issues mentioned, escalated and will be dealt, resolved very shortly. Their senior will hold your call for a long time and finally call disconnected by them. The worst after sale service.

This company deserve a ZERO star . These people are pathetic they are scammers. They make you buy AMC plans by their so called bloody technicians and once the customer busy a AMC plan these people do not even care to do the visit.
They are so fraud that they themselves cancel the service request , book the technicians and they themselves cancel the request.
The worst company every
PLS DO NOT BUY ANY PRODUCT FROM THIS COMPANY THEY ARE FAKE AND BLOODY SCAMMERS

Service is very poor. They were not to attand the complaint to solve the problum more than 50 calls. They already take the AMC amount of Rs. 6470/- and no respose from there side. Trule they were cheeting.Dont take the AMC noboday.This is my advise.

⭐ Zero Stars

Please don't buy any product from Eureka Forbes. My experience has been extremely disappointing.

I purchased a robot vacuum for ₹78,000 in January. From the beginning, I faced multiple issues with the product. Despite repeatedly raising complaints and requesting a refund, I have not received a satisfactory response. My emails have gone unanswered, and no one has taken proper responsibility for resolving the issue.

The level of customer service has been unacceptable. I am extremely disappointed with how my case has been handled. Even after spending ₹78,000 of my hard-earned money, I have been left feeling ignored and let down.

I hold the management, including CEO Pratik Pota and the concerned service team, responsible for this poor customer experience. I hope no other customer has to go through what I have experienced.

Based on my experience, I cannot recommend Eureka Forbes to anyone.

Repeated requests for service was not attended to. The responsible people do not take your calls. Out to cheat. Hopeless customer care

I am writing to express my serious dissatisfaction with the after-sales service provided for my newly installed Aquaguard RO water purifier.

Despite raising complaints and following up multiple times, I have not received any proper update or permanent resolution.

The issues are as follows:

The RO unit has been leaking continuously since installation.
Due to the leakage, water is accumulating on the plywood inside my modular kitchen, which may permanently damage the cabinet.
My borewell water has an input TDS of approximately 1300 ppm, but the purifier is still giving an output TDS of around 185 ppm, which has not been resolved despite repeated complaints.
It has been several days since installation, yet neither the leakage issue nor the TDS concern has been fixed.
I have repeatedly contacted the Authorised service dealer and call centre teamt, but I am only receiving assurances without any concrete action or status update.
This level of service is completely unacceptable for a newly installed product. I request you to treat this matter as urgent and arrange for a senior service engineer to visit my residence immediately and permanently resolve both issues.

Very bad after-sales service. After 1year 2 month repairing cost is very high. Again, they ask us to buy for an exchange offer. I have already exchanged once. I am so helpless with such an investment

Deeply disappointed with @Delhivery. The delivery experience was unacceptable. The assigned executive, Althaf Hussain, displayed highly unprofessional and disrespectful behaviour, turning what should have been a simple delivery into an unpleasant experience. Customer-facing staff represent your brand, and such conduct is unacceptable—especially toward elderly customers. Please investigate this incident, hold those responsible accountable, and ensure your delivery teams are trained in professionalism, courtesy, and basic customer etiquette. This experience has severely undermined my confidence in your service.

I want to give a zero star. I had my water purifier under AMC which expires in July 2026. In starting of June I had an issue with purifier and raised a service request. But no one visited even after I raised complaint 5 times . Then I called their support thrice all three times they raised a support ticket and no one visited. i then informed them that I will fail a case under consumer court and they support agent just politely said godhead with it and he can't help. But at the beginning of July the regular service person came to renew the AMC.