Ernest Jones - Hanley Recensioni 

They offer a 10 year quality guarantee. My partners engagement ring lasted a month before the clasp holding the diamond bent and the diamond came out. They blamed us, saying it was damaged, it was brushed against a door. The type of contact it would get hundreds of times over a year. Quality is appalling, it wasn’t cheap and to blame us is disgusting. Where is the customer service levels, no benefit of the doubt.

Left us battling over a ring rather than being happy about the engagement. Neither of us trust that ring now, saving for a replacement has begun. Can tell you where I won’t be shopping for it.

Will never shop there again.

N.B. we have already discussed it with their “customer service team”. Them asking to call back to discuss it is a public false front. There is nothing to discuss. They blame us and ignore common sense about the level of force that should be required to bend a ring.

We cannot fault the customer care and service we received from Isobel when buying our wedding rings. There was so much care and attention to detail, we weren’t rushed and pushed into making any decisions. The whole service felt personal as when we went to pick the rings up, Isobel wasn’t in store and I said my name and Tilly knew exactly which ring we were there to collect. Everyone in the store who we spoke to during our multiple visits was fantastic though. Highly highly recommend!!

Great service.

We went into Ernest Jones to purchase our wedding rings. From the moment we met Tilly she was friendly, professional and helpful. Tilly listened to what we wanted and the whole experience was wonderful especially for such a special purchase. We would highly recommend visiting this store.

We went into the Hanley branch to make a very important purchase and Tilly was wonderfully helpful and understood immediately what we were looking for and ensured she answered all of our questions accurately, offering suggestions as appropriate. Thank you Tilly you are such an asset to the organisation.

Bought watch, which was only available from the manufacturer, ordered and price matched, so a real bargain.
Watch due early June 2025, arrived early May, 2 weeks after ordering, so full marks.
Service faultless, price ultra competitive, staff attentive and helpful, simply 10/10.

I was gifted a bracelet which was very delicate and I hardly wore it. It snapped on the third time I wore it. I felt really anxious about going in hoping to exchange it for something else after reading some reviews on here about things being sent off for repair and bad after service in general. The ladies in the Hanley branch were very welcoming and very understanding about what had happened and offered an exchange.
I immediately felt at ease and we looked for an alternative which I took home.
Thank you so much. You have made my day. I will return to this store and recommend this branch to friends and family.

Hi can't thank Ernest enough I ordered a ring took it upto the Hanley shop spoke to Meg the lady in the shop Meg was very helpful and kind and offed to order me another size thank you so much Meg

Kind regards
Elizabeth Merritt

I’d like to say I’ve purchased from Ernest Jones Hanley some years ago.

And recently went in for some advice on purchasing a special gift for my partner.

I was greeted by a lovely friendly lady named Alma who was very patient and helpful.
I was very grateful for her advice in helping me make the right choice.

It was a great shopping experience as the staff all worked as a team.
Many thanks
Regards Karen Phillips

Great service today when trying on wedding rings, helpful advice from Adam. Smooth and quick process!

The whole process from start to finish was excellent. Identified the problem. Rectified the problem. Staff could not have been any more helpful. Will definitely use again and recommend to to everyone.
EXCELLENT

My husband and j called in to the hanley branch today as I was being treated to a diamond ring .
The young lady who looked after us was very helpful choosing rings for me to try .
Her customer service skills were amazing she was so lovely.
Highly recommend Ernest Jones.

I recently visited Ernest Jones in Hanley, Stoke-on-Trent, to select my wedding band and explore engagement ring options for a friend, and the experience exceeded all expectations. This was largely due to the exceptional service provided by Alma and Georgia.

Both Alma and Georgia were remarkably patient, knowledgeable, and attentive. Alma carefully walked me through the available options with genuine care, ensuring I felt assured in my choices, while Georgia offered valuable guidance and insights that helped me find the perfect rings. Their professionalism and friendly demeanor turned what could have been a daunting process into an enjoyable and seamless one.

I’m incredibly grateful for their effort and commitment to making my visit so special. For anyone seeking personalized and outstanding service, I highly recommend Alma and Georgia. Thank you both for adding such a meaningful touch to this important moment!

Chloe in Hanley store. Very knowledgeable and very very helpful. Helped us find exactly what we were looking for. Lovely lady

I took my watch in with a broken strap and was seen straight away, repaired in minutes and dealt with by the manager who was really friendly and accommodating. All with no charge.

Our assistant was Georgia who was always very helpful, knowledgeable and very patient with us ! Georgia made us feel very welcome and helped us make our purchase .
Would recommend 100% Thank you Georgia .

I just want to say how grateful I am to Jane the store manager for her outstanding customer service. On returning a faulty watch of my daughters that we purchased for a special occasion Jane went out of her way to get a replacement for us . She is so kind and friendly and we really appreciate how helpful she was . We would definitely recommend this store and its staff.

I went into your Hanley, Stoke on Trent store today and was greeted by Fran..
she helped me to choose a Hugo Boss watch for my husbands 60th Birthday!..
she was extremely helpful and friendly!..
I always return to this store as Jane the manageress is always so friendly and welcoming and has obviously passed her excellent customer service skills to her team!
This store is a credit to your company
Thank you 😊

Absolute 5 star customer service in the Hanley branch Stoke on Trent . Both Jane and Adam were so helpful and kind nothing was too much trouble they sorted my issue with my ring in a timely manner thank you so much guys for your help .

I called in to this store today to try and change my rings that i got at another branch .
The lady who helped me was the manager Jane 👏 she could not do enough for me what an absolute credit to your company she is .
Highly recommended , very knowledgable and helped me to get sorted with new rings in a new size . Thank you so much for all your help .
Deborah moore