Ergonomic Chairs Direct Ltd Recensioni 

105
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Excellent customer service from Karen. She made sure the chair was suitable for my needs (preganancy) and I could customise from lots of different colours.

Valutata 5 stelle su 5

After spending hours (genuinely!) trying to find a chair that would fit my 5ft frame and hopefully solve my ongoing back issues, I was relieved when I spoke to Karen at Ergonomic Chairs Direct. She... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We recently purchased a chair for our daughter and can only agree with the many other positive reviews. Until we started looking we had not appreciated how much there was to consider and just how many... Leggi di più

Valutata 5 stelle su 5

I don’t normally write reviews but this company was really superb. I got advise before I even indicated I was buying and no pressure applied. Arrived quickly, easy to put together and lots of options.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di attrezzature per l'ufficio
  2. Negozio di mobili per uffici
  3. Negozio di fornitura per uffici

Scritti dall'azienda

We are a UK manufacturer of ergonomic chairs, tailored for your personal needs, to maximize comfort and support with healthcare specific technology. Our physiotherapist approved chairs are preventative and corrective and help with musculoskeletal disorders such as lumbar and back pain, coccyx and leg pain, shoulder and neck pain. We are proud of our UK manufactured ergonomic seating, guaranteed for 5 years, and the comprehensive service and advice we offer.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

105 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(105)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service from ordering to…

Excellent service from ordering to delivery. Very happy with the chair.

4 novembre 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Neena
Thank you for such a positive review of us in all areas! It is really very much appreciated and we are glad you are happy with your Elite chair 😊.
https://www.ergonomicchairs-direct.com/c/ergo-elite-office-chairs/

Valutata 5 stelle su 5

First class

First class product backed up by first class service. I’d be delighted to recommend this company and will certainly use them again

3 novembre 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Charles
Wow! Thank you very much. We are really so pleased you are happy. That's just what we aim for!!
Enjoy your lovely Elite chair 😊
https://www.ergonomicchairs-direct.com/c/ergo-elite-office-chairs/

Valutata 5 stelle su 5

First class product

Easy ordering process. Good response to queries. Excellent, easily assembled product. Very comfortable chair.

3 novembre 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Fiona
Brilliant!! We are so glad you are happy with our lovely Adapt Neon chair and the service. That is exactly what we aim for 😁
https://www.ergonomicchairs-direct.com/c/ergo-adapt-mesh-office-chairs/

Valutata 4 stelle su 5

Ergonomic Chairs

Very pleased with the chair. It really does feel like it has been made to suit me personally with a range of different adjustments that makes it comfortable. Good lumbar support.
The packaging in which the chair came was very badly damaged (TNT) which is why the rating is 4 star. The chair itself was undamaged

3 novembre 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Charlie
Thank you for your lovely review and I'm so pleased your new Excellence chair is the perfect fit! You're right - the inflatable lumbar is great and you can get exactly the right support just where you need it!
We have spoken about the damaged box, and thank you for the photographs. We have escalated it with TNT. Any feedback, good or bad is welcomed and we act on it. It helps us and our partners to improve.
Thank you again and enjoy your lovely chair!
https://www.ergonomicchairs-direct.com/c/ergo-excellence-office-chairs/

Valutata 2 stelle su 5

Poor communication throughout

• Poor communication throughout
• Wrong chair colour (generic mid blue instead of the deep, dark 'maturity' blue I requested)
• Delivery time not clear at time of purchase, I had to email to ask what this would be
• Estimated delivery time not met (nearly a week after estimated delivery date). I had to chase them after the estimated delivery time had been missed
• Was told many times I would receive a delivery notification. I never got 1, the chair just arrived up unannounced via Fedex delivery
• Oddly the assembly instructions are on a piece of paper that tell you to scan a QR code to get the instructions, when the instructions could quite easily have been printed on said paper

Good points:
• Chair is easy to assemble
• Chair is very comfortable

26 ottobre 2021
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Risposta di Ergonomic Chairs Direct Ltd

Dear Russell
I am sorry you have had a bad experience with our company. As you know from my email we do take great pride in our customer service and products, so I am really sorry we have let you down on a number of issues.
We do always ask clients to check fabric colours as screen resolutions do vary, and we are happy to send fabric samples FOC. I hope this information will benefit other clients.
I can only apologise that your chair was late. This was a nationwide issue and sadly we were affected, which has been terribly frustrating for our customers.
With regards to delivery timescales this is shown on the website. We have amended it to make it more prominent. We appreciate your feedback constantly strive to improve.
On a positive note I am very glad you are happy with your new chair. I am quite sure you will get long term benefit from it and wish you comfort for very many years as you use it.
Best wishes
Karen
https://www.ergonomicchairs-direct.com/c/ergo-custom-office-chairs/

Valutata 5 stelle su 5

Very good customer service

Very good customer service. And the chair is exceeded my expectation. Would buy again.

19 ottobre 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi!
Thank you so much for your feedback. I'm so pleased you are happy with your lovely new Ergo Custom chair. We are here to help if you want another! 😁
Bw Karen
https://www.ergonomicchairs-direct.com/c/ergo-custom-office-chairs/

Valutata 5 stelle su 5

Love my chair

Love my chair!

I started my new business in May this year and the first ting I did was speak to Karen to get myself a new, comfy chair! I know I've taken my time to write this review - firstly because everything has been crazy busy since I got it but also because I got the chair as I wanted something that would last and my new purple ergonomic chair has been through a lot already. I've spent hours in it working and typing away, it's helped my posture and it still looks fab!

Thank you to Karen for helping me choose the perfect chair, I love it!

13 ottobre 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Reena
So lovely to hear from you and I am thrilled your business is booming!! I had no doubt at all that it would 😁!
So pleased you are happy with your Ergo Elite chair. They are amazing and are super supportive.
https://www.ergonomicchairs-direct.com/c/ergo-elite-office-chairs/
Take care and good luck with year two!
Best wishes
Karen

Valutata 2 stelle su 5

I can not speak more highly of the…

I can not speak more highly of the service that I received from Ergonomic Chars Direct Ltd. They care about their product and were helpful with my final choice. On arrival I found it easy to use and it has since given me the support I was looking for for my lower back.

11 ottobre 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi David
Thank you and that's brilliant news! From our chats and talking to your Physio I know you were really suffering with your lower back. I am so very pleased we have been able to help. Our Excellence range is amazing and I know your chair will keep you comfortable and productive for years to come 😊. Thank you again.
Very best wishes, Karen
P.S. Just to ask, as you have let such a lovely, glowing review I'm not sure if we were a bit better than 2 stars?? 😁😁

Valutata 5 stelle su 5

Fantastic customer service from the…

Fantastic customer service from the start to the finish. Karen was a joy to work with and made sure I got the chair that was suitable for my requirements. Her customer service was spot on. The chair I ordered is very comfortable and the materials are good quality. I would recommend Ergonomic Chairs Direct.

24 agosto 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Gemma and than you so much for your lovely review, lovely to hear and I am so glad you are happy with your Ergo Positive Plus Petite chair. It has been an absolute pleasure working with you! 😁😁
https://www.ergonomicchairs-direct.com/c/ergo-positive-plus-office-chairs/

Valutata 5 stelle su 5

Excellent chair!

Excellent chair, thanks! High quality materials and looks fantastic. Extremely comfortable chair with lots of adjustments. I also can’t praise the customer service highly enough, very helpful and responsive to any queries. Thanks again

19 agosto 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Alex
Thank you so much for your lovely review, of us and your new Elite chair 😁 It is our best seller, and for many good reasons! We really appreciate you taking the time. Enjoy your lovely chair!
https://www.ergonomicchairs-direct.com/c/ergo-elite-office-chairs/
Best wishes
Karen

Valutata 5 stelle su 5

Fabolous chair

I was looking for an ergonomic chair that supports my back while working long hours at my desk. When I come across this company’s website I just fell in love with the option of personalising my chair and get all that support I wanted.

On top of that, the customer service is fabolous and honestly, I couldn’t be happier with my overall experience.

I have been using this chair for a few months now and I have to say that it is just awesome. I definitely recommend it.

30 giugno 2021
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Risposta di Ergonomic Chairs Direct Ltd

Thank you! How lovely to have such a brilliant recommendation. It is really great to think we have got the website right, with the amount of information and options. Customer feedback is so important to us.
Thanks again and good to know your chair makes your long days comfortable at least!
Bw
Karen

Valutata 5 stelle su 5

Nothing but praise for this companies…

Nothing but praise for this companies service and the chair I have received. I bought an expensive chair last year from another company and had nothing but problems with it so in the end knew i had to change it as I had ended up with 2 prolapsed discs in my neck as it was making my posture that bad. I approached ergonomic chairs for advice and let them know the problems I have, they advised me of which chair and add on's would be right for myself. The chair arrived a week after I had 2 discs removed in my cervical spine so I have only been trying the chair out for 3 weeks in small stints but I can feel my posture and the way I sit at my desk has totally changed now and feels right. My seat slides and tilts to the right angle to what I need and the back adjusts so I have set it to force me forward which really helps. Thank you so much for your help.

24 giugno 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Andrew
Thank you so much, what a great review, but more than anything I am so pleased our chair is helping you. I know you have a complex condition and it is was important to get everything perfectly right for you. I am over the moon that we did, and our Excellence chair is doing its job!
https://www.ergonomicchairs-direct.com/c/ergo-excellence-office-chairs/
Keep in touch, and thank you again for taking the time to review our chair and service.
BW
Karen

Valutata 5 stelle su 5

Fantastic Company

I have two chairs from here now, one for home and one for work, and they have been a god send! I have struggled with back pain for a long time from an old injury whilst sitting for long periods of time, but now I can sit in comfort all day long! That coupled with the absolutely fantastic customer service I received from Karen has just made the whole experience fantastic. I know the chairs are not the cheapest, but I can assure you they are well worth it!!

23 giugno 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Loni
Thank you so much! It's brilliant that your news that Excellence chairs are helping you so much. They are brilliant chairs! It has been a pleasure chatting to you and we hope your back pain has gone, for good!
BW
Karen
https://www.ergonomicchairs-direct.com/c/ergo-excellence-office-chairs/

Valutata 5 stelle su 5

First class experience

First class experience! I searched online for a while before choosing Ergonomic Chairs Direct - they were the only ones to offer a personalised service in the style of chair I wanted. Chair quality and fabric is stunning - thank you!

23 giugno 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Kate
Thank you so much for your lovely review. I'm so glad our personalised service helped you in choosing your Elite chair. You did choose a gorgeous colour. I know it's a tricky decision when there are so many to choose from 😊. Thank you again and enjoy your chair!
https://www.ergonomicchairs-direct.com/c/ergo-elite-office-chairs/

Valutata 5 stelle su 5

Fantastic!

I have been using the chair for 2 months, working long hours, and I find myself very comfortable throughout all day.
They do things really well. They really care about their customers, have a very quick response time and they care for every detail when finding what's best for the client.
The quality of the chair is amazing and looks really good too (I chose the fabric colour).
I would choose Ergonomic Chairs Direct again and highly recommend them.

21 giugno 2021
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Risposta di Ergonomic Chairs Direct Ltd

Thank you for your amazing review. What lovely customers we have!! 😁 I'm so pleased you are happy with your chair, and it is doing just what it should. They are expensive (although not compares to some!!), but as yo know they really do work. I am glad we were able to help. It was a pleasure!
BW
Karen

Valutata 5 stelle su 5

Personable, friendly service, lots of choice and great comfort!

Needed a new chair because I work long days and was getting uncomfortable. I had searched many websites before finding Ergonomic Chaires Direct. The website offers a service where you can input details about yourself and be matched to the right chair, a process that made me ask some good questions, but in the end I went for an Ergonomic Neon Mesh chair because it looked so good!

Chairs are made to order so you can make lots of changes and the customer service is first-rate and personable. The chair was competitively priced and is so comfortable I am happily sitting on it now writing this after nine hours working at my desk.

21 giugno 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Kevin,
Thank you for your lovely review. I am so pleased you found us and we have been able to help. There is a lot of choice our there and we feel our customer service is very a important part of what we do and the best way of getting the right chair for clients and the perfect fit.
I hope all of your days aren't as long as that, but I'm glad you are well supported and sitting comfortably!
Thanks again!
BW
Karen
https://www.ergonomicchairs-direct.com/c/ergo-adapt-mesh-office-chairs/

Valutata 5 stelle su 5

Good advice from sales person and…

Good advice from sales person and fantastic chair. Very comfortable and supportive in just the right places. Fully adaptable too, impressive.

21 giugno 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Chantal
Thank you for your review and I'm really pleased your Elite chair is keeping you comfortable whilst working! I'm so pleased our help and advice was useful, it's lovely to speak to clients!
BW
Karen
https://www.ergonomicchairs-direct.com/c/ergo-elite-office-chairs/

Valutata 5 stelle su 5

Super Service, Super Chair

The help and customer support from this company is second to none. I found the whole experience in dealing with them to be first class both in their understanding of my requirements, their advice and the chair itself. It has proved to be a good investment as I no longer have back problems when sitting at my computer. Don't have any doubts about this company, you won't find better out there in the world of office furniture.

21 giugno 2021
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Risposta di Ergonomic Chairs Direct Ltd

Hi Craig
Thank you so much for the fabulous review Craig. We are so pleased we have been able to help with your back problems and your 'Custom' chair is working wonders for you. Just exactly what we want to hear! 😁
https://www.ergonomicchairs-direct.com/c/ergo-custom-office-chairs/

Valutata 5 stelle su 5

MY CHAIR IS AMAZING

MY CHAIR IS AMAZING!

I ordered a custom made chair to suit my height, I also added in so many extras, i got the full "shabang". I also wasn't sure what colour I wanted to go for so Karen who works for Ergonomic Chairs was just incredible sending me a atleast 15 different colour books filled with several options and even mocked up some designs and continuously shared them back with me to ensure I liked what I was getting. Once I placed my order, FedEx were taking a while to deliver and Karen so kindly every morning for about a week was chasing Fed Ex and kept in contact with me. It was honestly the best customer service ever recieved and my chair is bloody beautiful and so comfy! 100% RECOMMEND!

21 maggio 2021
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