Energy Ombudsman Recensioni 

Who I spoke to Andrew was really helpful and made everything really clear

Don’t answer phone .dont return calls despite recorded messages saying they will respond in 2 days.Denied receiving 2 letters sent at different times.could give no explanation The decision reached was incomprehensible and I eventually gave up .they are a waste of public money.plus they do not have a complaints system ,you have to complain to the person you complain about! A joke organisation

The case handler and subsequent ombudsman coach did not review the facts of the case fully. I appealed and had the appeal upheld on 1 issue, however the decision contained many assumptions and factual errors and the remedies were unclear. When I challenged this I was told nothing I said would change any outcome and I had to accept or decline within the deadline. I was unable to make an informed decision due to the errors and vague remedies. I was not given any explanation as to why the factual errors could not be reviewed, or any explanation of the remedy proposed. I put in writing another challenge which was ignored until the deadline had passed. The EO gives no incentive for the so called energy companies to abide by any rules as the EO does not investigate fully or hold them to account. Some parts of my complaint were ignored entirely and not even addressed. This complaint was regarding an energy supplier falsely reporting on my credit file. I will now have to proceed to ICO and possibly to court. This is my only experience with the EO. They were unhelpful and the communication is very poor. Assumptions and errors were made by the coach in the decision and he subsequently refused to rectify or clarify these. I have made a formal complaint, not that it will achieve anything as the case has been closed. The whole experience has me feeling that the EO is there for the benefit of the energy companies rather than the consumers.

the honest straight forward language and approach
felt could trust this person to try
thank you

They don't think that octopus energy making a demand for money (£100) and threatening with a debt collection agency when sufficient funds are avalible (£300) in the account is in any way wrong.
Additionally they have completely confused the ombudsman by including a seperate account that has nothing to do with this case and is illegal under GDRP Regulations by divulging information completly unnecessary.
They never check or question the validity of the evidence provided so any nonsense can be submitted by the defendant.
They failed to read or understand my email trail of the whole episode when the defendant had broken the email trail multiple times
They swallowed octopus lies about specific requests for information.
In all a total waste of everyone's time.
Don't bother contacting the ombudsman because they dont reply to the answer phone message, they don't ring back even when they say they have, I've had no missed calls.
Even if they had contacted me when they say they had it was out of time for their decision cut off time because they're so late.
What's more the accept or reject button at the end of there process has no different effect what so ever. Case closed

Post note.
So you accept you made a mistake but won't do anything about it.
I will take this up separately.
Shame you could nt review the information presented.
Your review indicates they did nothing wrong, then you had a second chance and still didn't see it, im going to contact my MP to see if they can raise questions on the suitability of having an ombudsman at all.
You just need to review the evidence and question it's relevance if you are not sure.
Match the address to which the complaint relates to. Make note of the law and use common sense as to if it is relevant to the case.
Nor can we rely on you to make phone contact after leaving messages and before the ultimate deadline.

Thanks for the reply it appears to be a standard template used in many other replyies to keep your browie points up.
It means nothing if you can't do the right thing in the first place.

Difficult to navigate the website to start a complaint for a business.
Difficult to navigate their app.

Very good customer liaison once you get assigned a customer services person.

8 weeks is a long time to wait to make a complaint on top of the months you have been trying to sort the problem out yourself.

No company is worried about the Ombubsman, probably because it is so hard to make a complaint, they think you will give up

This stage as I call and talk with a person. She heard my all the complaint and all my points which I wanted to explain. I m fully satisfied and got a motivation and hope my case will resolve satisfactory.

It was very difficult to put together more than a year of emails and phone calls and errors in meter changes etc. The representative was very helpful throughout, and no complaints at all. But Scottish Power can't fix the problem, and kept adding extensions where nothing happened, only to finally admit they couldn't solve the problem. So, I think the ombudsman needs to review the problems with Smart metering in Scotland following the ending of the RTS system, as there is not much point going through the process if there is no fix. Scottish Power don't even accept that I have a 3 read meter, and that wasn't part of the resolution as impossible to see how they couldn't know. My system always had 3 readings.

The process was not as daunting as I imagined, from filling in the online form to the initial phone call informing me of what would happen with my complaint to British Gas. As it was, all it took was a phone call from the Ombudsman to British Gas, which led to BG admitting they were wrong and refunding my money, along with a compensation payment.

If i knew that you're corporate lackey dogs, i wouldn't bother with you to begin with. Garbage service, your website doesn't even work, i tried to appeal, the button vanished and you pretended nothing happened.
Because I'm a Christian I'll say this, i hope you never have to deal with evil corporations who spits you in your face, before, during and after, and have a service like this "protecting" you.

I moved houses and British Gas had a pile of bills to the previous owner who had moved out months earlier. I contacted BG to say I had just moved in and was not a customer of theirs. They promised to stop but didn't and set a debt collection company to work. Ths went on for over two months. I contacted the Ombudsman and within days BG caved in and even sent me £100 complensation. Without the Ombudsman I would still be receiving bills to "The Occupier"

Ive beeb struggling to solve a lot of overcharges from EDF just because the change of tenancy was late for 3 years. The energy supplier tried to overcharge those 3 years again because paying by cash those bills was unknown who really paid. After too many emails they still rebilling and charging the same amount like twice and overcharging until they got the bill for over 15K, every week was always a new bill to pay, but always over £9,000 knowing that those bills were paid in full by cash and always on time.
Too many different agents replying by email had always new stories to help, but none of them had any clue what was happening and always says is the accountant that handle the bill system. Had enough trying to fix all the bills properly, after some reviews about Ombudsman that can help, I decided to ask for help from them and Im very satisfied with their service, Im very happy for all the help from handler Mrs. LEIGH JOHNSON! The best customer service from her, very helpful, took too many months and worthy. She made justice for us investigating the case with patience and skills as a professional handler.
Thanks again Mrs. LEIGH JOHNSON! You are the best helping make justice against those suppliers overcharges for nothing.

Excellent support to resolve the issue with my energy company.

The Energy Ombudsman system does what it says on the tin. As soon as they became involved, my energy supplier suddenly found a way to resolve a billing impasse - and made an immediate refund (goodwill payment).

Excellent as they ended my on going issue with British gas. The process was simple and case handler was very good.

After many months of long phone calls & emails getting nowhere the problem has been resolved

Awful organisation and a waste of time, they transferred my case to a new handler and it was like starting over so hasty unfavourable decision was made , Scottish Power has no single regard for them such that while the case was still with Ombudsman, they reported me to 2 other collection agencies and all Ombudsman could do was talk about £75 compensation since that amount meant a lot to them compared to SP messing up a financial record, won’t advise anyone to waste their time with them .
It’s been horrendous I must say.

Having had what I would describe as TOTALLY and UNACCEPTABLE Customer service from Scottish Power for Over a Year, my contact with Demeiza Marriott from the Ombudsman gave me 'Some' hope of a resolution to my 'Problem'. In hindsight, I had nothing to fear as Demeiza's Team got to work and gave me COMPLETE CONFIDENCE that my problem WOULD be FULLY investigated. I was NOT WRONG and I received ALL the Support and Understanding, (that I had been 'fighting' for, for over a year without receiving it) And, am I so glad I contacted the Energy Ombudsman. My problem was attended to and FINALLY PUT TO REST. (PHEW)!.
SINCERE THANKS.
Duncan Paterson.

Ryan was patient and informative- as older people he took his time with us and was very helpful.

When EDF tried to bill my deceased aunts account for over £200+ but couldn’t show why this was outstanding, the Energy Ombudsman were involved and provided a resolution in my favour within less than 2 weeks. An outstanding company providing support and guidance. Thank goodness this service is available especially when dealing with energy company customer service who seem untrained, unprofessional and untrustworthy. Thank you Energy Ombudsman.