Empress Mimi Recensioni 

I felt like they went the extraole for me to check on my order and the quality of my order has always been top notch.

Really helpful and quick replies from the team, Jezza sorted my problem straight away.

When the tracking number failed to update in the auspost app Jezza was a great help, I can’t wait for my pieces.

S

I caved and ordered after seeing a lot of Instagram adds for EmpressMimi, and wanting to start a nice set of feminine, pretty but still sexy lingerie. I love the subscription service as I like the surprise aspect and that you get a nice treat once a month - helps curb my shopping habit a bit! I had an issue with the size return guarantee (- and would honestly recommend sizing up from the online size chart), but Jezza was super quick and kind to respond and help me out. Only took a couple days to get it all sorted and my order is already shipped. I like the quality as my items are soft and feel pretty well made especially for the price. I LOVE that the pieces are adjustable too, as I fluctuate in size and the wiggle room to adjust really makes me feel more confident.

Jezza was very friendly and replied to my email about problems with faulty items very quickly. Great resolution thank you.

Jezza helped me sort the issue of helping me find my order and invoice. They were quick to respond and provide a solution.

Always fast responses from a very friendly and helpful team.

Thank you so much to Jezza who helped solve my problem so quickly! You were an absolute star and I'm so grateful. Products are gorgeous! Definitely recommend

Had a few issues with delivery and sizing on Empress Mimi website but Jezza was amazing to deal with. She helped with sizing and tracking deliveries. Great customer service and good products.

Set was well crafted and gorgeous. USPS lost the first package, and Jezza worked with me and sent a replacement so I can say customer service worked well as well.

The quality of the product is amazing, and when I had concerns Jezza responded to me immediately and was extremely helpful

The system had a glitch and didn’t recognise my change in address so I got in touch with the team and Jezza was prompt to respond and looked after it.

Still waiting for refund after almost 3 weeks. Will not order again.

The customer service rep communicated well and was friendly and understanding! Thanks for helping me with my return!

The product is cute, comfy, and surprisingly supportive. Their service was incredibly helpful throughout the process.

Purchased a beautiful set from EM, but due to an error sizing on my part had to return it. Jezza was a HUGE help during the returns process and I can't comend her highly enough for the updates throughout.

This is the second time Jezza has helped me pause my membership. She makes it easy and does it without judgement.

I LOVE Empress Mimi! I'm an Empress Box subscriber and the lingerie I received had been nothing short of extraordinary! The staff is so helpful with my requests, I always feel so cared for! I spoke with Jezza recently and talking to her was the best customer service experience I've ever had!
Customer for life!!

Very responsive and communicative! I was able to pause my subscription order without any issue and the team has always responded to my emails in a timely manner.

There was a manufacturing issue with the initial surprise set I received, but Jezza worked hard to rectify the situation so that I could swiftly get a new set. The bodysuit I ordered was perfect straight out of the package. Highly recommend this company!