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Valutata 5 stelle su 5

Excellent, really excellent service. My wife and I saw Ellis Grey recently at a makers market in West Didsbury, and my wife loved the jewellery, I had to sneak back to purchase, and the owner knew exa... Leggi di più

Valutata 5 stelle su 5

Wonderful jewellery every time Ellisgrey is my go to for gifts and for me! The pieces are unique and great quality Whenever I go into daily grind I almost always walk away with this jewellery H... Leggi di più

Valutata 1 stelle su 5

I had paid for stock from this brand for multiple shops 4 months ago, yet I have still not received all stock ordered. I had personally chatted to the owner In January who explained they would be s... Leggi di più

Valutata 5 stelle su 5

Ordered the lovely butterfly necklace for my girlfriend online after seeing it at the Makers Market. Their customer service over Christmas was impeccable regardless of how busy the were and they made... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

26 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 71% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Excellent service

Excellent, really excellent service. My wife and I saw Ellis Grey recently at a makers market in West Didsbury, and my wife loved the jewellery, I had to sneak back to purchase, and the owner knew exactly what my wife had liked and was able to remind me as I wasn’t sure. I thought I was rumbled when my wife went back later wanting to buy what I’d already purchased, and the owner who had sold the last to me, was able to play along, and how suspicion. Needless to say, my wife was over the moon when I surprised her in Mother’s Day, and has taken her necklace off since! Thanks Ellis!

22 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Fantastic jewellery range

We stock Ellis grey jewellery after meeting them at top drawer in 2025. What started as a small order has turned into regular large orders every 6 weeks or so, and the team are always very prompt to ship, and always arrives in excellent cared condition. The owner is always very responsive and happy to go out of her way to get things to us quickly!

15 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

We’ve been buying Ellis Grey Jewellery…

We’ve been buying Ellis Grey Jewellery to stock in our store for over 2 years now, it’s one of our best selling collections, and the team over at Ellis Grey are always so helpful and friendly to deal with. We always get our orders in good time and never had an issue. We hope to continue stocking them for a very long time!

1 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Unreal jewellery

Unreal jewellery, quick customer service and no problems with delivery at all.
Will definitely order again and recommend to friends and family!

15 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Fantastic brand

Love this brand. The attention to detail is unparalleled and their customer service fantastic.
The owner goes above and beyond to find the yes every time. My number one choice for gold jewelry

4 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

had paid for stock for multiple shops 4…

I had paid for stock from this brand for multiple shops 4 months ago, yet I have still not received all stock ordered. I had personally chatted to the owner In January who explained they would be sent latest by the following Monday. However this was not the case and we have still not received all orders that were paid for.
Communication by this brand is also non existent .

Looking at other reviews this is a common theme ...

8 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Beautiful giraffe necklace

I purchased my giraffe necklace, which is beautiful! I placed the order and left a note as I wanted to wear it to a wedding at the end of that week and they made sure that it arrived in time. 10/10 for customer service, beautiful and item and pretty packaging.
Thank you!

11 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

10/10 Customer Service for Christmas!

Ordered the lovely butterfly necklace for my girlfriend online after seeing it at the Makers Market. Their customer service over Christmas was impeccable regardless of how busy the were and they made sure the necklace arrived in time for us to travel. She’s had it for over a month now, no discolouration, still glittery, stunning!

19 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Love them!!

I’ve ordered so many times from Ellis Grey after coming across their products at a local makers market. Not a day goes by where I don’t wear at least one of their items. The designs are unique, yet timeless, prices are good and customer service is brilliant. They are my go to for gifts too.

26 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Order never received and unresponsive…

Order never received and unresponsive to offer a refund. It’s a scam! Really disappointed. Having read the reviews now looks unfortunately like a common problem!

19 dicembre 2025
Non scritta su invito
Logo di Ellisgrey

Risposta di Ellisgrey

Hi Natalie, I’m sorry to hear your experience didn’t meet your expectations and you were left disappointed.
To clear up we received an email from you 3 days ago (Sunday 18th, 1.34pm). This is the only email we have received from you, and arrived 2 and half hours before you left this review.
We shipped a replacement within 24 hours of you emailing us which has arrived with you now, and of course responded to your email apologising for your experience and advising you of the reship. 3am yesterday we received a chargeback notification from your bank.
Due to the reship we have contested the chargeback as the information provided on it is false.
We wish you all the best.
-Ellis Grey Jewellery

Valutata 1 stelle su 5

Absolute scam

Don’t trust this website to actually send out its products you pay for!

I saw this brand at a makers market, the particular necklace I was looking at had just been sold so they directed me to their website (gave me a card with a QR code on).

I ordered said piece online, got an email to say it had been dispatched…but never got my order. I emailed them twice to ask where my order was and still to this day I haven’t had a reply. I had to put in a claim with my bank otherwise they would’ve just kept my money.

So sad they are taking up the space at local markets when they’re just massive frauds - makes sense you can’t even leave comments on their instagram posts, just shows they know exactly what they are doing!

Never had a service like this and don’t know how they’re getting away with it

Update from reply I’ve had -
Even when I look at tracking now, all I see is ‘we’re expecting your parcel’ from Royal Mail - I have not received any item from your business.

I also completed the contact form on your website and sent an email on the 20th of November 2025. I have proof of all of the above.

To insinuate I’ve tried to claim money back and keep an item is insulting.

10 novembre 2025
Non scritta su invito
Logo di Ellisgrey

Risposta di Ellisgrey

We’re sorry to hear your experience didn’t meet your expectations.
Having investigated your comments, you received the item 7 days after the order was placed, and you also received a full refund via the chargeback you issued. No emails were ever received from anyone matching your email address or name, other than the chargeback email. As a result of these actions, we blocked you from being able to to make a purchase on our website, and across our social channels as we only want our customers to represent the same business values as us.
-Ellis Grey Jewellery

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