Electrical Discount UK Recensioni 

334
TrustScore 4 su 5

3,8

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Valutata 5 stelle su 5

Best price on the Internet on my TCL 55 inch TV. They use they're own delivery man, Jimmy who called prior to delivery and was very friendly and helpful. Would definitely shop with these again, hig... Leggi di più

Valutata 5 stelle su 5

Order it online at 10pm on a Wednesday, order was processed first thing Thursday morning, delivered and installed on Friday earlier than scheduled by a two man team as promised. Graham was a poli... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Very very disappointed. TV was via Amazon. Purchased last week. Delivery date showing as today on Amazon. Took day off work. Checked tracking on delivery co website. Arrow XL says next Monday. Rang A... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Painful, put through two orders glitch both times saying no cart (despite my credit card verifying the transaction). Tried to write via their messaging system, - error message! didn't send. Spent 12 m... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di elettrodomestici
  2. Fornitore di prodotti per la pulizia
  3. Negozio di elettronica

Informazioni fornite da varie fonti esterne

Electrical Discount UK has been an established and trusted distributer since 1999. This not only makes us one of the longest established online retailers, but also experts in providing an unparalleled high quality of service. With a friendly and experienced customer service team on hand to assist you, customer satisfaction is guaranteed with Electrical Discount UK. As an established high street retailer for over 50 years, we specialise in providing the latest technology in televisions, home entertainment systems, domestic appliances and all things electrical. When buying from Electrical Discount UK, you can experience our expertise and belief in our innovative products, ensuring that you are provided with a high quality product that will last the test of time and suit your requirements perfectly. As we only deal with manufacturers directly we can ensuer a high quality product. We aim to provide the most affordable entertainment and appliance solutions to fit perfectly into every budget. Look no further for impressive discounts and deals that will give you exactly what you're looking for at a great price. When shopping with us, enjoy up to a 40% discount from the typical high street RRP, and get them delivered right to your door free of charge, complete with a full manufacturers guarantee.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

334 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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3,8

Tutte le recensioni

(334)

4 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Prompt service and delivery

Prompt service and delivery, delighted with the Roberts DAB radio, neat and great sound. Thank you.

10 ottobre 2020
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Risposta di Electrical Discount UK

Thanks JW for your kind review.

Valutata 5 stelle su 5

Great efficient service!

I looked online and Electrical Discount UK were very competitive on price and delivered my new dishwasher in 3days, all other retailers could only deliver it within 1month. They also offered a pick up service of my old dishwasher which saved me a trip to the tip.

10 ottobre 2020
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Risposta di Electrical Discount UK

Hi Josh, I'm glad we were able to look after you so quickly, we always aim to be priced competitively, and go the extra mile when we can. Thanks for your 5 star review.

Valutata 5 stelle su 5

I have bought a TV and now soundbar off…

I have bought a TV and now soundbar off Electrical Discount and have been very happy with the price, delivery and customer service. My TVwas out of stock when I ordered but Graham kept me up to date and it arrived when he told me it would. I will definitely buy from them again.

10 ottobre 2020
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Risposta di Electrical Discount UK

Hi Michael thankyou for your kind review and for your patience in waiting for the stock to come in. Stock is a real issue at the moment from all manufacturers. We look forward to helping you again in the future.

Valutata 1 stelle su 5

Risky

Ordered online
Money taken, no order confirmation
No delivery confirmation
No answer on telephone
No idea where money or item is

9 ottobre 2020
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Risposta di Electrical Discount UK

Hi Mike, we dont actually take anybodies money until the item is dispatched, you should automatically receive an email confirmation of your order, most times people dont get these when they have made an error when inputting their details, or the server puts the mail into spam. We have a very busy call centre that is manned everydsy for 9 til 5.30 except Sunday. I am sorry that your experience wasnt as expected.

Valutata 5 stelle su 5

Fantastic service

First time using electrical discount direct and I would not hesitate to use again. The service was excellent from start to finish. I highly recommend.

5 settembre 2020
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Risposta di Electrical Discount UK

Hi Nikki, thanks for your positive review, we appreciate you taking time out to do so :)

Valutata 2 stelle su 5

I order a tumble dryer and it was…

I order a tumble dryer and it was supposed to be delivered last Saturday, now Tuesday and not here. Tried to call answer 'no one available to take your call' also tried customer services 'mail box full'.
As schools are back today, the virus is no excuse anymore.
It was delivered a week late which was no problem, just that I would have liked to have been informed.

1 settembre 2020
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Risposta di Electrical Discount UK

Hi Mr Clark, I am sorry we didnt deliver as required. All I can think is the Dryer hasnt come into stock as expected. I am afraid we are experiencing horrendous stock shortages across all product groups, this is a national shortage, and I am afraid to say that this is down to the Virus. Factories were shut down, and transport slowed to a crawl, and this means that there will indeed be many product shortages for the rest of the year. Hopefully the situation will improve in the coming weeks.

Valutata 5 stelle su 5

Delivery and item as expected

No issues, delivery on time as expected and email updates with said delivery. Some reviews caused concern but in the end I am glad to have used the company.

30 agosto 2020
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Risposta di Electrical Discount UK

Thanks for using us Jason. We have 1000s of satisfied cusomers, 95% of our customers say they would use us again. In this day and age it is so easy to express dissatisfaction when you are unhappy, and people are more likely to do that than praise. So thanks very much for taking the time to place a good review.

Valutata 5 stelle su 5

All aspects of the purchase were great

All aspects of the purchase were great. Website was easy to use, delivery was on time, with polite delivery driver, and the machine is installed and working well. Would recommend. Thanks.

28 agosto 2020
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Risposta di Electrical Discount UK

Thanks for your review JC :)

Valutata 5 stelle su 5

I would 100% recommend purchasing from…

I would 100% recommend purchasing from this company based on personal experience.
We haven't ordered from Electrical discount UK before so had usual concerns anyone may feel.
TV that was delivered had a screen fault, so got in touch by phone.
Graham was efficient, polite and attentive and arranged a replacement to be sent which we received the next week and works fine.
Thank you for stress free efficient service.

25 luglio 2020
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Risposta di Electrical Discount UK

Thanks for your review John. It is how companies deal with issues as they arise that separates the best from the rest. I'm glad we were able to help you out. Graham is a really valued member of our team, he has been in retail for well over 20 years. Thanks again.

Valutata 1 stelle su 5

I have placed an order for a Rowenta…

I have placed an order for a Rowenta Steam Iron. I have not received an email confirmation. I have tried to contact customer services but they are not accepting calls and the online system does not work.
Please can you advise progress on Order.

15 luglio 2020
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Risposta di Electrical Discount UK

Hi Mrs Wilkinson, I'm sorry we didnt communicate with you as well as we would both have expected in regard to your order. Unfortunately the Covid situation led to our call centre being very short staffed over the summer, we are just about getting back to normal now.

Valutata 5 stelle su 5

Excellent customer service.

I ordered a 32 Samsung tv from EDUK but after I ordered it I unfortunately had to cancel due to personal circumstances I can only say that EDUK where absolutely brilliant in there customer service and refunded the money without any delay. When my circumstances do change I will certainly have no worries about using this company again.

9 luglio 2020
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Risposta di Electrical Discount UK

Hi Dennis, thanks for your kind review, hopefully we can help you out in the future.

Valutata 5 stelle su 5

Excellent Service and Great Price

Having had an absolute nightmare with Curry’s. I decided to give Electrical Discount UK a go. They had the 55inch Nanocell LG TV that i wanted and was cheaper than all other retailers both high street and online. From ordering and delivery, no issue at all. Product as expected and bang on the time stated. Even had time for a quick chat with Jimmy the delivery driver, lovely fella. All round great service. Would definately order again. Thank you

8 luglio 2020
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Risposta di Electrical Discount UK

Thanks Paul for your review, always nice for the delivery guys to get a nice mention :)

Valutata 1 stelle su 5

A poor experience with this retailer

A poor experience with this retailer, in fact made me question if I had been scammed. Ordered a new Sonos sub (shown as in stock on website). To be fair I received an email to say it wasn't in stock and they would need to order it in. They asked me if this was ok, I said yes as long as it wasn't too long. A week later, still no sign of it. Emailed the company and they just mentioned it was delayed being shipped from Sonos.I questioned whether it would be shipped directly to me, but was told it would go to the and then be shipped out to me(seemed a bit odd, when could be posted directly). A week later I receive a promotion email from Sonos directly advertising the new Sonos sub which could be dispatched within 24 hours. I cancelled my order with this dodgy set up, and bought it direct from Sonos. Arrived the next day, so much for a delay from dispatching from Sonos. All seems a bit odd to me, I won't be using them again.

5 luglio 2020
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Risposta di Electrical Discount UK

Hi James, and this is one reason while we will cease to deal with Sonos. They basically trade directly to the customer cutting out retailers like ourselves who helped put Sonos where they are now. For them not to supply us when we ordered from them, and then to supply you within one day is a disgrace! If anyone should be getting a poor review it should be Sonos and not us! I would appreciate it if you considered removing this review. We are not a "Dodgy set up" we have been trading on line for over 20 years and are the longest established independent etailer in the UK with 1000s of satisfied customers.

Valutata 1 stelle su 5

Dreadful - avoid using if you want to avoid disappointment

Dreadful, no email confirmation of order
No product received
No invoice.
No one ever answers the phone.
No one responds when query send via website form.

24 giugno 2020
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Risposta di Electrical Discount UK

Hi Peter, I'm sorry your experience wasnt how you would have hoped, but in our defence your order was placed at the height of the Virus, in the middle of Lockdown, when 85% of our staff were furloughed, and we were doing our best within guidelines to remain a viable business, I would have hoped that our customers would be sympathetic to our situation.

Valutata 5 stelle su 5

Great all round service

Simon was particularly helpful and friendly when sorting out my requirements for a particular fridge freezer. However, the two delivery men from Furdeco were marvellous and went above and beyond to get the fridge in the house.

6 giugno 2020
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Risposta di Electrical Discount UK

Thanks for your kind words Barry, Simon is a long term employee and is excellent, also nice to hear Furdeco did a good job, as they do take quite a lot of flak when things dont go to plan :)

Valutata 5 stelle su 5

BRILLIANT

My microwave packed up and ordered a new one - electrical Discount were by far the cheapest and had what I wanted in stock. They were even open during the Coronavirus epidemic and they managed to get my new one delivered within 5 days of being ordered.
I spoke to a lovely man who could not have been more helpful.
Well done and thank you*************
Would most definitely recommend this company.

3 aprile 2020
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Risposta di Electrical Discount UK

Thanks for your great review :)

Valutata 1 stelle su 5

Lies, lies and more lies.

By far the worst company i have ever tried to purchase something from. They kept lying about why it wasn’t delivered and when its going to be delivered. Its now over a month so i’ve just withdrawn my order.

Whole story:
Bought a cooker on the 28th december, told it was 3-7 day delivery and they would contact within 24 hours with specifics details. That didnt happen, i called them after 7 days, they advised there was a delivery problem and it wasn’t going to be available to be delivered until the 22nd and they were being completely honest that delivery will be in the, not just giving me a sooner date to fob me off.. by this point the xmas sales were over, so i thought i’d wait the extra time for the delivery on the 22nd.
22nd came, no delivery, i called again and i was told 5 days, 28th still no delivery so called them up, Simon advised he would deal with it immediately, find out what the delay is and when they would get the order in, then call me back. I still hadnt heard anything and today was told 4th Feb - to which i’ve cancelled my order.

Not once have the contacted me. Never an apology. Dont trust them. I certainly wont be buying anything else from them.

30 gennaio 2020
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Risposta di Electrical Discount UK

Hi Maria, I'm sorry we weren't able to supply the Cooker you required within the timescale. Unfortunately we still haven't received the Cooker from Belling! We are at the mercy of our suppliers. I do apologise for our lack of communication, this is something that we pride ourselves on, I'm sorry that we weren't up to speed on this occasion. We have thousands of satisfied customers and been trading on line for 20 years, so we must be doing most things right most of the time. Once again I apologise for not reaching our normal standards in relation to your order.

Valutata 5 stelle su 5

Best price after looking everywhere

Best price sheet looking everywhere, really nice customer services, delivered really quick at busiest time too, A1 triple star service. Thanks.

31 dicembre 2019
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Risposta di Electrical Discount UK

Thanks Dan, I think thats the first time we've been given a Triple A1 service award! Very much appreciated.

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