EKCO Recensioni 

We had a glass room from Ekco fitted approximately three years ago. We are delighted with it, with the speed of installation and the cost. The room has sliding glass doors, and when fully opened, closing one door pulls the other doors over to close the doors completely. A faulty catch on one door meant that this no longer happened and left the room insecure and letting in rain. Not a massive deal as there was nothing of great value in the room.

I made contact with Ekco on 30 June 2026 and was told that it would require a remedial visit, but that this would be covered under the warranty. I still have the email to that effect. I was told that they were extremely busy and that the first available visit would be some 6 weeks hence. I was disappointed with the delay, but lived with it. A few days before the planned visit I received an email to the effect that the visit could not go ahead due to staffing issues. A further date would be provided in due course, but at that point no indication of when that might be. Clearly I felt that this was not acceptable and ultimately made contact with one of the directors - who we had met when we visited Ekco before ordering the room. He was good enough to call me and apologise for the delay, but indicated one of his fitters had left and that another had broken a leg and was off sick with no return date known. He stated that he was trying to recruit staff, but at that moment was unable to provide a time for the remedial visit to fix our glass door. He did say that given the time now elapsed that he would prioritise our work and that as previously indicated this would be done under the 7 year warranty. Given the circumstances we decided to wait until we heard further from Ekco.

Two weeks later we received an email to the effect that two fitters would attend on the morning of Friday 18 September.

On Wednesday 16 September we received an email confirming the appointment, but that a call out fee of £185 +VAT would be required before fitters would attend. I contacted Ekco and forwarded the email stating that the work would be done under warranty.

I spoke to one of the other directors, who indicated that he had revamped the company customer service arrangements and that any warranty would only cover the cost of a part and that labour costs would not be covered by the warranty. He apologised that we were not informed of this. I did suggest that he communicate this to his co directors and staff as they seemed unaware of this. He said that he takes such telephone calls as he does not want his staff having to deal with complaints.

I suggested that Ekco were now going back on previous understandings which he rejected.

Hitherto we have been very happy with the Ekco product and have recommended them to friends, however the input has left a bad taste. We are reluctant to get a free door catch from Ekco then pay them £200+ to fit it! I subsequently checked with another UK Weiner glass room dealer who routinely offer a 5 year guarantee.

Good Afternoon Mr McFarlane,

Thank you for contacting ****** ******** ******.

***** offers a full 5 year parts and labour warranty for all installed Weinor Glass rooms.

If you have any other questions, please don't hesitate to contact me.

My advice would be make sure you understand very clearly what any warranty provided actually covers. Or take your business to another Weinor dealer.

We ordered a new front door from ekco, the design process was very easy. The survey of our original door was very quick and the order was placed. Our wait time was supposed to be 6 to 8 weeks, it was eventually 14 weeks. The installers did a fantastic job and the door is excellent quality. The only fault I could find with the whole process was lack of communication from Ekco. Apart from that delighted with the finished product.

Would not use or recommend Ekco after our experience with them for bifold doors and windows. We experienced multiple problems during the installation (including doors arriving with no glass) but the most concerning was the damage that the window fitters caused to our heat pump. After some back and forth, Ekco kindly agreed to waive the remaining balance as a goodwill gesture, and we were advised that accepting this gesture would not impact any payment required to fix the heat pump. We paid £100 via our heat pump company to fix the heat pump, and when we asked for Ekco to cover the fee, was advised that our request had been ‘met on deaf ears’. To finalise our complaint, I asked for a director to contact me to discuss the outstanding £100 as well as any lessons learned from our installation given the volume of mistakes. I waited three weeks for a phone call. When I was called, the tone I was met with was aggressive and did not help to resolve the issue. The windows and doors themselves are great, but it’s a shame the customer service in these instances is so poor.

Excellent service from start to finish. The communication was first class and every person we came into contact with could not have been any more helpful. From ordering the doors, accommodating to the timeline required, Callum was great, as were the two guys who fitted the doors,

The doors themselves are exactly what we wanted and more.

Thank you and would definitely use this company again.

Had to put this post here as bought some beautiful bi-fold doors about 6-7 years ago and our new puppy ate two of the seals at the weekend.

I wrote to Ecko to explain the situation and they immediately said it was all under warranty and they’d order them asap and no charge.

The customer service when buying them was first class, but their after care (7 years after care!) is equally as brilliant.

Can’t recommend them highly enough!

I very pleased with the attention paid to me by Ekco.
My front door looks stunning and has been admired by my neighbours!
They clearly go out of their way to ensure the service is 5 stars.
I will be employing their services to supply and install triple glazed bi-folding door to my kitchen

Had Wolfline Aluclad windows fitted by the Ekco team. Due to a manufacturing delay we did have to wait longer than originally anticipated however the quality of the product and the professionalism of the install team have been first class.

Extremely please with the service from start to finish. The sales team quickly provided a quote and the install date was stuck to.

The actual installation went very smoothly with courteous fitters who cleaned up entirely after themselves. The replacement patio door glass looks as good as the original - would highly recommend!

Lovely Hollie designed our new bathroom which was exactly what we were looking for. We are delighted with the look, finishes, daily communication, friendlessness and professionalism showed with our private home.

My husband has OCD and felt he would struggle with the 1 week upheavel.

Matt & Lewis were outstanding throughout, along with Christof tiler, Jake painter, the funny electrian and of course Joe with the morning text of update of start time. Also chatty chap uplifting all the rubbish daily.

We debated paying that bit extra instead of organizing our own tradesman, but 100% worth every penny.

We live in Winchburgh and like to support local business, would highly recomend.

Louise & Scott X

We’ve just had a brand new kitchen fitted by Ekco, and we couldn’t be more delighted with the result. From start to finish, the experience has been excellent. Kaitlyn was fantastic—she really took the time to understand what we wanted and created a design that suited our needs perfectly.

Gary, the joiner, along with his team of tradesmen, were equally impressive. They were punctual, professional, and kept everything running smoothly, completing the work right on schedule.

This kitchen replaces one that Ekco originally installed for us 20 years ago, and we’re so pleased we chose them again. The quality and service have once again exceeded our expectations, and we wouldn’t hesitate to recommend them.

I cannot recommend EKCO enough.
Katie has been amazing.
Did the kitchen and bi-folding doors in our last house. Absolutely superb!
So pleased that I couldn’t wait to use Katie at EKCO again for our new house.
They also replaced my front door and everyone comments on it🤩
Getting more work done from them soon.
Need a bathroom and Patio doors 👏👏

We used EKCO now for the 3rd time for bathroom installations. Holly Kerr designed our bathroom this time and we love it. Great use of space for a small room. The fitters were a knowledgeable team and completed on time. We felt well taken care of. Vida and Olaf - Edinburgh.

Katie Morrison managed our large-scale kitchen renovation, along with the installation of bespoke sliding doors and a high-spec front door. These were complex projects involving intricate detailing, careful planning, and precise execution throughout.

Katie demonstrated an excellent work ethic and was consistently helpful, approachable, and responsive at every stage of the process. Her professionalism and attention to detail made a real difference in ensuring everything ran smoothly.

If we were to undertake any future projects with Ekco, we would be delighted to have Katie on the team again.

Have trusted EKCO with many aspects of our home improvement journey from bi-fold doors , replacement windows and a new pronorm kitchen so when we wanted a bespoke bedroom solution they were the natural choice. Kaitlyn was a star and helped us to find the perfect solution and showed great patience to guide us on the journey. The work is now completed and we are extremely happy with the outcome. Can totally recommend EKCO to anyone wanting a stylish and quality solution to your home.

Kaitlyn was a big help in the design of the kitchen and what a big difference it has made to our lives.

We recently had our bathroom designed and installed by EKCO, and the whole experience was excellent from start to finish. Hollie did a fantastic job with the design — she really listened to what we wanted and came up with a layout and style that works perfectly for our space. We’re absolutely delighted with the final result.
The installation team, both named Neil, were brilliant. They were professional, friendly, and clearly took pride in their work. Throughout the project they kept things tidy, communicated well, and made the whole process feel smooth and well managed.
As with any renovation project, there were a few things along the way that didn’t go exactly to plan, but what really stood out was how solution-focused the team were. Any issues were handled promptly and professionally, and they even came back to resolve small fixes without hesitation.
The customer care from start to finish was outstanding. We now have a bathroom we absolutely love, and we wouldn’t hesitate to recommend EKCO to anyone looking for a high-quality design and installation service. We are about to use them again for our next project.

Hollie was very helpful sharing her ideas that would work well for the each bathroom. The products are excellent quality and the odd thing that needed to be exchanged was handled efficiently. Happy to recommend.

The whole end to end experience from EKCO was fantastic from the excellent design of our new kitchen by Kaitlyn, who designed a unique and bespoke kitchen, based on our requirements, to the installation and excellent management of the project on the ground. The quality of the units, appliances and workmanship was excellent and nothing was too much trouble. This was backed up by excellent communication at all times from the EKCO office team. We are delighted with our new kitchen and the whole EKCO experience!

Having recently undergone a Bathroom installation with EKCO, I can honestly say the company operates like a well-oiled machine, even down to the colour-coded work schedule. The bathroom fitters, the two Neil’s, were polite, professional and always arrived on time. With special thanks to Hollie Kerr, the designer, who has the patience of a Saint, when faced with more than a few changes to the original bathroom design; her knowledge/guidance through the minefield of products was of great assistance to me. Rachel W

Staff were knowledgeable of the product i required and supplied it to the specification i requested and on time