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Valutata 4 stelle su 5

ordered all my eid decorations and no issues bar the E in one of our eid balloons being ripped before using so ended up having "id mubarak" everywhere. also the gold garlands could have better foiling... Leggi di più

Valutata 5 stelle su 5

Been using Eid party for our festive decor for couple of years now. Lovely products and professional efficient delivery. This time one of the smaller items got delivered slightly damaged ( supplier... Leggi di più

Valutata 5 stelle su 5

I am a regular customer, only place I will buy my Eid decor. Great quality items at such affordable prices. I was gutted to find they had stopped selling a certain Eid sack, I was unsure whether I wou... Leggi di più

Valutata 5 stelle su 5

I am a long-standing and very proud customer of Eid Party. I have been shopping with them for years and they have never disappointed me. Every time I order, the service is excellent, the products... Leggi di più

Dettagli dell'azienda

  1. Piattaforma di commercio online
  2. Negozio di arredi e di design d'interni

Scritti dall'azienda

One stop shop for all Ramadan/Eid decorations and tableware


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

869 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 71% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(869)

22 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Bad Customer Service

Sadly we have to give a star otherwise i dont think they deserve that. Tried contacting them via email several times and tried to reach out on social media but nothing. They made an error on my order sent out a different item in the 1 pound sale and when i've emailed no response i just wanted a simple refund for a mistake they made but they never reached out. Wont be ordering again seems like the business has got to their heads. Used to be a humble lot of people but now wont even help their customer with their own mistakes.
(Ive read the reply)

To clarify with yourself the facts are correct i emailed you 12 days before the refund was issued so not very promptly like you advised, i posted this review before the refund and email was sent (coincidence ?) I kept messaging and commenting on tiktok but no response until now ..... idc to argue this further but i wont order again its simple x

19 gennaio 2026
Non scritta su invito
Logo di Eid Party

Risposta di Eid Party

Hi,

We’d like to clarify a few points, as the situation described here isn’t accurate. You did receive a full refund immediately for the £1 promotional item, which was the maximum resolution available given the value of the product.

While we understand frustration when an order isn’t correct, the issue itself was resolved promptly. For that reason, we’re disappointed to see the review move beyond the facts of the transaction and into personal character judgments, such as describing us as “unhumble.” Comments of that nature don’t relate to the outcome of the order and aren’t a fair reflection of how the situation was handled.

We’ve always aimed to treat customers respectfully and resolve genuine issues quickly and transparently, regardless of order value. In this case, we believe we acted reasonably and in good faith, and we stand by our response.

We appreciate feedback when it’s constructive, but we also feel it’s important to respond accurately when the facts are misrepresented.

Valutata 1 stelle su 5

Missing Item

I made an order and a half my item is the most expensive item was meant to be sent in a second package however, I never received I have sent three emails since and no response from the company. Such disappointing service from a Muslim run business. It will be 14 days on Friday and I will be claiming with my bank. - response to my review says the company is happy to help with issues that are genuine. Evidence can be provided of an email sent on the 23/01/25 and no response received why type of customer service is this and no delivery details including the tracking number were ever shared. Disgusting service. I am clearly not the only one who is experiencing this issue looking at the amount of reviews from people experiencing the same thing. Avoid buying form this business at all costs

6 gennaio 2026
Non scritta su invito
Logo di Eid Party

Risposta di Eid Party

Hi,

We’ve reviewed this order and can confirm that the second package was dispatched and delivery was attempted by Royal Mail. As no one was available at the address, Royal Mail left a notification and arranged a reattempt. These notifications are automatically sent by Royal Mail via email and are outside of our control.

Once an order has been dispatched, delivery attempts and notifications are handled solely by the courier, and we’re unable to influence their process.

We’d also like to clarify that whether we are a Muslim-owned business or not, we hold ourselves to the same standard: providing the best possible service to every customer. References to religion are not relevant to delivery matters and do not reflect how we operate.

We remain happy to assist with genuine issues and encourage customers to contact us directly so we can help resolve them appropriately.

Valutata 1 stelle su 5

No response! No refund!

No response! No refund! Nothing.
It’s like they’ve disappeared off the face of the earth. I’ve been buying from these guys for years and had no issues but I recently bought from their modest fashion range and the items are so huge that I had to return them.
I have emailed and emailed and then messaged them on insta and still no acknowledgment of my emails at all!
It’s been a month now and they haven’t bothered to refund me or let me know what’s going on.
But checking their insta they’re off to China fo business but can’t run the business properly and respond to people!
I won’t be buying from them again. Lost all trust.

22 luglio 2025
Non scritta su invito
Logo di Eid Party

Risposta di Eid Party

Thanks for your comment. Just to clarify a few points: the purchase was made directly from EP Modest, and all communication and returns were handled via the official email address provided on the website, not through social media.

While we understand that different teams handle different parts of the business, customers are still entitled to timely acknowledgment and refunds once items are returned. In this case, it has been over a month with no response to multiple emails and no update on the refund, which is the core issue being raised.

Social media was only used as a last resort after repeated attempts to contact the business through the correct channels. Clear communication and basic customer service should not depend on which internal team is responsible.

Valutata 1 stelle su 5

Don’t buy the balloons from here

Don’t buy the balloons from here.
Very cheaply made and burst straight away.
It burst on my daughter’s skin and has made a raised mark.
The trays come damaged this is the 3rd time I’ve ordered from this company and it will be the last.

29 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Very poor service

Shocking company with very poor customer service. Placed an order for £100 for quite a few items, had the address for my work place, and checked it several times, over and over again. The email confirmation even shows delivery to work address.... and where does this company send my order? To my home address where I am not there. DPD delivered and left it behind my gate, I guess no fault as the driver did not know I would not be at home, so was there getting wet.

Tried to contact this company but no telephone number on their website and no option to speak to anybody to find out what happened and why did they not follow instruction. Would not recommend or purchase again. Very poor.

28 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

I am a regular customer

I am a regular customer, only place I will buy my Eid decor. Great quality items at such affordable prices. I was gutted to find they had stopped selling a certain Eid sack, I was unsure whether I would be able to get another. After messaging directly I was so kindly sent the exact same Eid sack, I had just given birth and panicked that my new child would not have, now all my children have matching ones for the future. Alhamdulillah. I am so very grateful.

21 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Have used the company before too…

Have used the company before too excellent customer service products were just perfect any problems with an item been damaged during sending them out to me they looked in to it straight away and offered exchange or refund option. will definitely be using them again.

1 gennaio 2025
Valutata 5 stelle su 5

Excellent products

Good variations of Ramadhaan/Eid gift bags at a reasonable price.
I like the wall drop back; good material and can reuse again
Looking forward serve tea/coffee in the teapot

1 gennaio 2025
Valutata 1 stelle su 5

£6.99 for standard postage?! WTH

Not competitively priced. Even when you overlook this to purchase a few items, you realise standard delivery is £6.99! Absolutely ridiculous postage pricing, especially when you're only purchasing two lightweight banners!

6 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Items were well priced

Items were well priced. Really lovely products-many of which I couldnt find elsewhere. Quick delivery and extremely well packaged to ensure no damage to iems during delivery.

24 novembre 2024
Valutata 5 stelle su 5

Very happy customer

Very straight forward website got what I wanted in afew minutes and was on my way. Its was delivered promptly so very happy with your services.

8 novembre 2024

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