Useless
Was struggling with my mental health, stress at school and personal finances.
Phoned them twice. First woman was incredibly rude and obnoxious. After telling her how I was feeling she replied "So you hate your job and your life then, is that what you're saying?". I replied "no, not at all". After about 20 mins I actually hung up on her. She phoned me back and started acting a bit nicer and a bit more professional after that. But still could only offer very vague and general advice, along the lines of "have you tried *not* being sad?". It was a waste of time really.
I phoned again a few months later. This time I got put through to a woman in Canada. She had absolutely no idea about the English school system. It was quite frustrating to talk to her as she was pretty clueless. She was a nice enough person, but we didn't get anywhere.
Then some months later I contacted them for some financial support. My oven had completely broken and I needed a new one but I had absolutely no money.
They advertise help with paying for 'white goods', appliances etc if you're struggling. When I sent the form off I was told I had to send them 3 months' worth of ITEMISED bank statements (they wanted to know every single purchase I'd made, how much it cost and where in the country it was). E.g. Netflix, £10.99, Coffee at Lancaster services, £4.79 etc etc for 3 whole months. At the time I was wondering if this is even legal? It seems like an incredible amount of data to give away. I asked them if the front page of the statement would be enough (i.e monthly money coming in and going out) but they said no that's not enough. They also can't offer actual money, they can only offer vouchers (e.g Amazon vouchers). But I'd already had to purchase the oven as I needed to eat. I cancelled the request and just had to ask my parents for the money instead.
Quite a useless organisation I feel.
11 dicembre 2023
Non scritta su invito