Eden Mobility - Head Office Recensioni 8

Initial call to order scooter guy was rude
Lady who delivered scooter brilliant
Continually got flat tyres. Phoned told just pump them up Which we did. Husband went to cenotaph for last March with his regiment tyres had gone flat from leaving home to getting there. He couldn’t march.
Phoned complained. Girl on phone didn’t put phone down and commented about me
Phoned again as heard what was said manager sent someone to sort scooter. Turns out tyres had not been filled with run flat substance. Scooter replaced but can never forgive Eden as if they had listened he would have had his last March
Sentimentality has kicked in. I’m disabled and need new scooter. So thought get price and see what second hand value is on husbands scooter as still in van. Emailed few weeks ago Not even acknowledged
Last week got call saying collecting scooter today

So poor service, rude staff and it appears no desire to make sales

Reported to head office no communication received back. Trust pilot reply say being dealt with by Head Office. NOTHING

Yesterday 20/5/26 received hamper and hunch of flowers. No letter explaining why they did not respond not price for second hand scooter just sorry you unhappy. Now feel that they think it is acceptable to treat someone how they did. Make a veterans last trip out with his regiment an epic fail because they chose to ignore him and hope to pacify his widow with a hamper and a bunch of flowers. That is actually insulting when I just wanted ANSWERS to the concerns I raised

I actually wanted to buy his scooter as I am disabled. They obviously don’t need sales and don’t understand the importance of communication

Words fail me even more now.

My 86 year old mother in law was so happy to have purchased the brand new Bootmaster Elite scooter this week after completing her safety check from the Leicester branch sending everyone a photo
She was informed someone would contact her the next day to confirm delivery

Initially there was some problems with getting the scooter but head office were very helpful and the brand new Bootmaster Elite scooter is going to be delivered next week

As a former member of staff , my personal experience is poor , they advertise one thing then completely do something else , Head of people literally ignores company emails , I’m afraid this continues to be a thing they literally pay their store manager less than supermarkets pay their staff to stock shelves whilst demanding they achieve a multitude of Key performance indicators ‘s any one looking to work at Eden beware they’ll promise one salary and then pay you something completely different, they also appear to not understand that in the Uk we have a minimum holiday entitlement that they have to adhere to .

Had my new power chair delivered on the 11/11/25 i had only used it 3 or 4 times, noticed buttons had fallen off speed control, indication button loose, loose arms, and what i can only describe as rivet covers missing just prior to Christmas. To say this is was a brand new chair i would not have expected this to happen so quickly made me question was this a refurbished chair passed off as a NEW one.
Rang just after Boxing Day given the Christmas holidays I did not expect anyone to be available to help anyway. Advised I needed to ring my insurance and make a claim. Rang insurance to be told no wait on the line thats wrong, issues were covered by Eden themselves, and my insurance company spoke to them, I was then told by Eden they were very busy and the first time an engineer could get to me was the 14th January. No offer of replacement chair or any way of getting around outside of my home. Engineer came tried to fob me off about some issues saying they did not come with the chair untill I pointed them out on the other side!. Told I needed a new controller etc and they would be in touch.
Fast forward to 26th January no contact from Eden. I rang them to ask how long I was going to be without a chair to be told the part was on its way and they would get to me the 2nd week of February, only when I mentioned the cost of my chair being sat in my hallway was the appointment brought forward a week, and advised to ask to contact motability for a refund, no offer of a loan chair of any capacity until I rang motability, when they asked if I was offered one or if i had requested one, being new to the scheme i wasn't aware this was an option. Contacted Eden again to ask if I could have a loan chair to be told i'd be put on a loan list and they would be in touch if they had something suitable!. Seriously considering handing it back paying the £250 i will be charged to do so for the privilege of it sitting in my hallway and going with another company!!!

Sent a tga breeze s4 max away to get fixed and it came back with more issues and the attitude of the staff isn't excellent i have video evidence of all the repairs that need to be fixed and they hate you having security cameras on when a engineer comes to your house STAY AWAY FROM THE COMPANY AS ITS THE WORST SHOP EVER IN THE UK

A gentleman in finance department, John Bolton and lady called Katrina
Helped us so much in our purchase of your gatsby scooter, they were so polite and not in anyway pushy.
which were looking forward to receiving on Thursday

From the outset of gaining initial advice from Elaine at the Northampton store to Daniel at the Scunthorpe head office for the sales and purchasing, the experience of purchasing a Monarch Genie mobility scooter was smooth and trouble free.
Even down to the delivery by Jamie, the communications and service provided was excellent.
After a technical query post delivery, Daniel sorted everything out and put our mind at rest.

We would highly recommend Eden Mobility without any hesitation.

100% company giving a brilliant service too it's customers who rely on mobility products to carry on a normal life amazing after sales back up thank you to all the staff.