Sophia at Derby branch of Eden Mobility Couldn't have been more helpful. She even accompanied to our car to ensure we were able to lift the mobility scooter, we were about to purchase, into our ca... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Over several months I have received first class attention by Sophia. Always greeted with a friendly smile. Being an awkward customer, nothing has been too much trouble. Sophia is a real asset to t... Leggi di più
L'azienda ha risposto
Not a customer experience but a good one nonetheless. An elderly gentleman took a fall and hurt himself in the city centre. Sophia and Eden Mobility quite literally helped save the day by helping us... Leggi di più
L'azienda ha risposto
I was looking at the window display outside and recieved fantastic service by Sophia Harris. She came out to speak to me whilst i was looking and sophia went above and beyond, no task or question too... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Informazioni di contatto
Saint Peters Street 63, DE1 2AB, Derby, England, Regno Unito
- 01332 417647
4,9
Eccellente
71 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Explaining and helpful and understanding
The women who helped me at Eden mobility in derby was helpful and explained everything I needed to know, quick service and reliable, understanding the service I got, 10 out of 10
29 settembre 2025
Non scritta su invito
Risposta di Eden Mobility - Derby
Thank you so much for your fantastic feedback! We're delighted to hear that you received clear, reliable, and speedy service at Eden Mobility in Derby. It’s wonderful to know our team made your experience a 10 out of 10 — we’ll be sure to pass your kind words along. Thanks again for sharing!
Warm regards,
Eden Mobility
The staff that helped us
The staff that helped us. Particularly Adam who was at the Derby branch, he went over and above to assist us, even when we phoned him up after we had got the mobility scooter home.
8 settembre 2025
Non scritta su invito
Risposta di Eden Mobility - Derby
Hi Helen,
Thank you for your kind words! We're so pleased Adam was able to go above and beyond to help, even after your visit. It’s great to hear you had such a positive experience with our Derby team, we’ll be sure to pass on your lovely feedback!
Best regards,
The Eden Mobility Team
Brilliant thanks Jamie green was polite…
Brilliant thanks Jamie green was polite and respectful all good
11 luglio 2025
Non scritta su invito
Risposta di Eden Mobility - Derby
Dear James,
Thank you for your kind words! We're so pleased to hear that Jamie Green provided respectful and helpful service. We'll be sure to pass on your feedback to him.
All the best,
The Eden Team
Shout out to Jamie Green at St Peters Street Branch…
Jamie Green at St Peters Street Branch in Derby were we visited today 6th June 2025, went above and beyond. I wanted to purchase a matching pair of riser duel recliners, the one I chose was the last one in store, but after he made numerous phone calls managed to source the exact one in Mansfield shop. Jamie organised for this to be transported to Derby for the delivery team to collect both for our delivery. Couldn't have asked for a better service, polite and very helpful. Thankyou Jamie Green looking forward to our delivery.
6 giugno 2025
Non scritta su invito
Great customer service From my initial call to the Derb store…
From my initial call to the Derby store to my visit this morning, Danielle was pleasant & helpful & knowledgeable of the products i needed to purchase for my father in law
14 maggio 2025
Non scritta su invito
My husband and I visited Eden in Derby…
My husband and I visited Eden in Derby on 1st April. My husband has a manual wheelchair but he wanted a powered one. Danielle was very helpful, took all our details and arranged for a home visit the following Tuesday. My husband had about 3 phone calls on the Monday before our home visit to check his requirements so that they could bring out the correct chairs. Dan was very helpful on the phone and told him Mike would call tomorrow to let him know when he’d be with us. Mike called and told us he’d be with us around 12pm and he was. When he arrived he introduced himself, asked if he should take his shoes off and shook our hands. He explained everything to us, gave us his advice on what would work best for my husband’s needs and then bought the chair in. He didn’t rush us and let my husband have a go in the chair. He told us pros and cons for both the chairs he suggested and let us decide which one we preferred. After we’d decided he completed all the paperwork and left us with the chair. Told us if we needed anything just ring. All the people we dealt with were great, professional, helpful and friendly.
1 aprile 2025
Non scritta su invito
Risposta di Eden Mobility - Derby
Thank you for your kind words Steph, we always strive to deliver great service to all our customers. We’re glad you were satisfied with the service we have provided and have found us professional, helpful and friendly. We hope you enjoy your new powered wheelchair and we look forward to you next visit to one of our stores.
Kind regards,
Eden Mobility
Derby store
Went to Derby store to buy a manual wheelchair, good range and brilliant help from Danielle.
25 febbraio 2025
Non scritta su invito
Risposta di Eden Mobility - Derby
Thank you for your feedback, we're glad our team has been able to help you. We will pass on your kind words to Danielle.
Kind regards,
Eden Mobility
Danielle was very helpful and advised…
Danielle was very helpful and advised me of the equipment I needed. She was very professional and sorted every thing out.
Excellent service.
4 dicembre 2024
Non scritta su invito
Lady in shop was very polite and…
Lady in shop was very polite and helpfull
2 novembre 2024
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.