Ebonyline.com Recensioni 

I rated this company low about 2years ago. But I recently wanted to try them again and I must be truthful and say they have improved greatly. My order arrived so fast everything was in stock. I am very grateful.

Super disappointed with this second experience with this company. Their website says they will notify you if need it by a certain date and it may not be possible. No one reached out to me and when I did reach out to see what was going on they said they had ONE item preventing delivery of my order. Why did someone not check to see if I wanted the item canceled so the rest could ship. My order would have been here in time if they had only communicated better. I paid for usps priority which would have made it in time and now I have nothing even though I noted in the comments when I needed it. Terrible experience and customer service. I won't be returning as a customer again..super disappointed.

I ordered and received two units that I seen an influencer advertised. When I opened them up the units smelled like mildew not a chemical odor but mildew. I know the difference because I'm highly allergic to mold/mildew and I have brought enough units in my life to know what the difference is between the two scents. Now because they came to me like that and I can't wear them I asked for a full refund but one of the managers emailed me back and said that they are supposed to have a odor. Notice please in their own return policy what it states about an odor if the customer returns the wig,
"Items must be sent back( postmarked shipped ) within 14 calendar days from the day of delivery in new condition. Items cannot be worn or tried on, must be in the original packaging with all tags attached and be odor-free, repackaged in the same manner as received. We do not provide return labels for returning items." They state to us the consumer that the wig must be odor-free for them to accept it but it's okay for them to send us something that has such an awful odor. Shame! BUYER BEWARE!

Would have given 5 stars but the color was not right. The delivery was very fast but I ordered 1 (jet black) and I received what looks like 2 (dark brown). Fortunately that worked out fine for me since I wanted 1b or 2 but they were supposedly sold out that's why I ordered 1. It would be really disappointing if I really wanted 1. Love the wig.

Ordered my bulk items. Free shipping And 3 day delivery. All items came as described and I couldn’t be happier

The product description was misleading, and the wrong color was sent. I had to pay to return the item (which was unused) and then was refunded for only half of what I paid because of their restocking fee. After paying to return it myself, and their restocking fee, I pretty much gave them the cost of the item and have nothing to show for it. My first and last time ever using this company.

EbonyLine has TERRIBLE customer service.

You may or may not receive your order.

They offer a $4.99 flat shipping rate…but choose the $11.99 USPS shipping automatically as you place your order.

They promise a delivery date…but will make excuses if your order doesn’t arrive when expected

There are tons of other options for ordering wigs

DON’T WASTE YOUR TIME OR MONEY ON EBONYLINE!

This is the second time this has happened to me with this company. I ordered two wigs and two weeks later, still have not received them. So I emailed them and they tried to blame the Post Office, saying that the Post Office is behind on scanning in tickets. Because it's still said that the Post Office is waiting on the package and the next day the Post Office picked it up from them. It sat there for 2 weeks, and they did not Ship my shit out until 2 weeks later. When I had to say something and the fact that they blamed the Post Office is ridiculous and not okay. I understand it happening once, but both times I've ordered from this company. It's happened.Something is up with this company and I don't trust them

2/14/25 FedEx claim they tried to deliver, no ticket left on my my glass door..On 2/15/25
FedEx delivery my package to the wrong address, FedEx has pictures taken by the driver. In response I emailed a picture of my glass doorway. In reaching out to Ebonyline,stated for me to 🤔 Go walk around your neighborhood and ask your neighbors about my package because the package was delivered. At this point I stated so, Ebonyline isn't willing to help FedEx help put a claim in?????? To get my $200 dollar or my package😠😠🤬🤬😡😡😡 I wish I could give them a O zero

I purchased a wig from Ebonyline. I spent $44. I accidentally selected the wrong color so I asked to do an exchange but they told me they don’t do exchanges but I could return the wig. I spent $11 to ship it back to them. I go look at my refund today and they only gave me $27. That means I got $17 back. I spent $37 with nothing to show for it. I would’ve kept the wig if I knew that would be my “refund.”

Terrible customer service and bad business practices. My order was NEVER delivered to my house or my locked mailbox. Reached out to post office and Ebonyline regarding missing package. Ebonyline refused to take any type of productive action nor did they give me a refund. I will never spend money with them again! I DO NOT recommend this company.

I ordered from this company & only tried to change the apartment number and they told me to send a copy of my credit card. It sounds like a scam! And on top of that, there’s no actual number to contact them! This company is a complete joke! Dont order, it’s a scam!!!

After reading the negative reviews for this site I think a majority of customers issues are with the “shipping polices”and not READING said polices before they make a purchase with them. I’m the type to do my due diligence before I can comfortably drop coins online…so I was aware of all the nuances (no contact from vendors regarding out of stock merch unless requested at time of purchase and customer has to eat return to sender fees….Etc)they can put people though for returns and whatever, there actually pretty upfront about it…. ( now regarding the quality of the items I purchase that were 10/10! In my opinion the rating should be much higher for this wig merchant! I’ve had over 5 successfully shipments from them and the only issues I could raise is that free shipping (or the shipping that’s free after a price point) takes weeks and weeks…..yet still I don’t feel like it’s something to complain about online. I’m a happy customer for the most part I’d say!! thanks Ebonyline!

They need to change “same day shipping” advertisement!

This company is a Joke... after watch a YouTube video of their product. I decided to order. I ordered 6 bags of the Outre X-pression bobo island twist only received 3 bags. Reached out to let them know. The response I got was PER THEIR WARWHOUSE MANAGER 6 BAGS WERE PACKED and that they have video proof. What a joke. And Icing on the cake is I stated that everytime I see some inquiring about the quality of their hair I would recommend that they don't purchase from from they stated that they wouldn't do business with me again. As if I would. NEVER AGAIN.

This company likes to manipulate and deceive their customers. They are quick to take your money for a product they have for sale on line then turn around and email you that half of your order is not in stock. When you contact support you will get the same robotic/ generic response. 7 times they have done this to me do not waste you time, money, or sanity on this company you will sadly disappointed!

Horrible Experience! I used this company because you can buy multiple quantities and also fast shipping was guaranteed. I made 2 large purchases my 2nd order was cancelled and refunded without reason. So I emailed and asked if it was the size of the order but they claimed it was a duplicate order and they could fulfill my request and deliver in time. So I was told to reorder, mind you I have to wait 5-7 days for my refund. So I submitted the same order and I paid for expedited priority shipping for each order. 5 days go past my expected shipping date so I reach out for updated shipping and I was told they only had 17 out of the 73 packs if hair I ordered. Told me I had to wait 5-7 days for them to restock. Never reached out or gave me a heads up or told me they couldn’t fulfill my order in the time requested. Very unprofessional and now I’m waiting on 3 refunds.

This company has horrible customer service. I ordered my items and they said that they would be delivered by Wednesday. This is why I ordered them because they said they will be delivered by Wednesday. Monday comes and there's no email saying that they were shipped. I get in touch with customer service and they said that they haven't shipped anything because there was one item that did not have my color in stock. I told them that I needed my wigs because I was going out of town on Friday. When they finally shipped my items (which will not be here by Friday before I board my plane), I noticed that they shipped via USPS. I paid for for UPS ground. That was almost $12. Horrible horrible customer service. They could have told me that one item was not in stock and could have shipped the other items beforehand. I will not be shopping with this company again.

I had called this company trying to get a understanding about the color code they were not very helpful absolutely rude actually so I won't be ordering from this company and after reading the reviews I know I'm not ordering from them because I feel that the price is too cheap that's the way they can have a quality product is cheap

This company is an absolute joke! I ordered 4 wigs in reddish brown and they sent me 4 solid black wigs. Trying to get a return authorization and refund from them has been ridiculous. I filed a complaint with the BBB and they lied to them and said they had emailed me a return authorization. The BBB then sent me a so called copy of it which is totally blurred and impossible to read. The company does not answer phone calls or respind to emails. What a joke! Now Im out all the money and stuck with 4 stupid black wigs that I cannot use.
BUYER BEWARE!!!!!!!!!!!!!!!!!