Eastbilneycoachworks Recensioni 

Gorleston branch NR31. Excellent experience, excellent staff and very quick. Nicky on the front desk was very helpful.

Excellent job done sorted out directly with insurance company
Staff are friendly and keep you. Informed of progress
Great service

First class job,from dropping my car off to picking it up a 3 day turnaround ,initially estimated at 8, including repair,paintwork and valet...staff were amazing...well recommended

I had a tree fall on my Metallic Red X3 M Sport 12 months ago, and I have waited this long before writing a review to see how the repair work has performed to date.

As every panel was damaged, and a new roof rail had to be fitted, it was away for some 10 days.

The customer Service and booking process was simplicity itself.

Oscar Berry and Samantha at the Easy Bilney Branch were absolutely fantastic throughout the repair process and provided excellent communication.

The car is still gleaming as if it has just left the showroom, and not a single scratch to be seen.
As I wash my X3 regularly, I am impressed that the paintwork has such a great finish.

It came back looking immaculate and was superb both inside and out.

I highly recommend this 5 Star Plus vehicle repairer and would not hesitate to recommend them to anyone in need of vehicle bodywork.

Repaired my Kia perfect like new.Every thing taken care of pickup and drop-off on time and full valet. Whole team so helpfull . Thank you. Would recommend your company in future.

After having to send my car to East Bilney as repair went through insurance, I found the communication appalling. No definitive date as to when repair would be finished. Spoke with multiple staff all said a different thing. It's as though they will lie to you so they can get you off the phone.
However the repair itself was spot on, good quality workmanship and on a plus they cleaned the car inside and out.
Would I recommend to a friend all I would say is if you don't mind your car being gone for almost 3 weeks for a simple repair and don't mind working with the unknown completion dates and poor communication then yes but if you want to work with a company that gives you actuals then no

I had a moderate accident on Good Friday, after contacting my insurance, I received a text saying East Bilney coach works would contact me to sort out details. By Saturday morning, my car was booked in and they collected it Tuesday and delivered it back today. Work done was unnoticeable, they valeted my car, it looked new again. They were very friendly and helpful, fantastic customer service and excellent communication. Fully recommend this company.
Thank you all.

My customer service experience with East Bilney Coachworks was extremely smooth and straightforward. I was kept fully updated throughout the repair process including arranging collection of my car, delivery of a courtesy car and exchange upon completion of the work. Extremely pleased with the work completed and my car was cleaned prior to its return to me. Special mention to Sam who was so attentive and helpful and Oscar who took the time to explain the work required to resolve my crash damage. I would not hesitate to recommend this business to my family and friends. Thanks to all involved.

East Bilney Coach works in Kings Lynn were brilliant. From Aimee, Tina and Steph at the start of the process through to Paisley and Steph at the end, all first class and professional and helpful. Excellent repair job too 😊

Excellent service, helpful and professional job

I honestly can’t rate this garage highly enough. After a really poor experience with another garage, East Bilney on Whiting Road took the job on and completely restored my faith. From the moment I contacted them, their service was on another level – prompt, friendly, and genuinely professional.
They kept me informed throughout, explained everything clearly, and delivered outstanding repairs. The customer service was excellent from start to finish, and the quality of the work is 100%. My car looks absolutely brand new.
If you’re looking for a garage you can actually trust, East Bilney is the place. Amazing team, amazing service, and amazing results.

A driver in a blue seat ibiza was far too slow on the roads and it made me outraged

Busseys of norwich took my car to eastbilney airport for some warranty work said they might need it a week but back in a day with overspray on rubber black plastic sprayed white back door rubber fulling off can't post my photos

Avoid East Bilney Coachworks King’s Lynn if you care about your car. My BMW (less than a year old) went in for repairs — they had two chances to get it right and failed both times. The car came back with over ten paint defects, scratches, swirl marks, dust in the paint, and poorly fitted trim.

I had to raise a complaint with my insurer, get an assessor involved, and have the work redone by a competent garage at a cost of over £12,000. The new repairer found shoddy work throughout.

The manager even said he “needed to put his glasses on” to see the issues — maybe he should’ve worn them during the repair!

If your insurer tries to send you here, refuse. Don’t be fooled by the “manufacturer approved” claim — it means nothing.

Awful workmanship, poor service, and zero care. Avoid!

Due to someone crashing into us whilst overtaking in the centre of a large town, we had repairs carried out at East Bilney Coachworks. Excellent, professional treatment from start to finish. Firstly being greeted by Sam on reception, dealing with the paperwork and more with a friendly smile and very efficiently, to Oscar and team whose paintwork repair cannot be faulted. Tip top job from a No 1 company.

East Bilney Thetford repaired the front end of my car. Their communication and service levels were exceptional. Kept me fully informed from estimate to completion and all done in a timely manner. The repair itself was to a very high standard and I would highly recommend.

EXCELLENT CUSTOMER SERVICE
Having reversed into a post resulting in damage to my car I visited East Bilney Coachworks, Thetford. The staff were very helpful in answering my questions and I would like to say a big thank you to Michelle ,Mason and Olly who kept me aware of progress with the repair. When I collected my car not only was the repair work completed to a very high standard but also it had been fully valeted so it looked like a new car. They also charged the battery for me as I don't drive many miles and it was probably run down.
I would highly recommend this company.

Date of experience: 22 May 2025

Great service. Thankyou guys.

Always had my cars repaired done by east bilney in Norwich ,(always busy!) ladies in office are so lovely ...and car always had a repair to a high standard and thought I'd share my experience, would highly recommend 😀 thanks guys

East Bilney Coachworks (Gorleston, Norfolk)
They repaired my new Mokka perfectly.
It looked like nothing had ever happened to it..and they also properly valeted the car, inside and out.
Nikki, the receptionist, is efficient, friendly and helpful and answered all my questions.
Absolutely happy with the job they done. Recommended 100%