Dusk Recensioni 449

Finally got refunded for the appallingly flimsy bed.
Dusk tried to give me a voucher for more products rather than a refund (yeah right like I want another horrible product)
but finally after refusing that ridiculous offer I was refunded back my original payment for the awful bedrame to PayPal.
So I am revising my review from awful to 'pretty good actually'

First time ordering with Dusk on 24/09 it’s now 01/10 and I still don’t have the order. It hasn’t even been dispatched yet. I’ve received items from America quicker, unfortunately won’t be ordering again

Dreadfully slow and clunky system trying to arrange a return of £9.70 since the 16/09 for a faulty lamp. I am supposed to return the item but have been waiting for four days for a follow up email ( email says refund request is under review!! ) with details to print returns label and get lamp sent back. Tried emailing customer service again today and confusingly they did not understand that my return request had stalled waiting for returns label instructions, and numerous emails later still not able to return faulty item. Come on Dusk you really need to improve your returns process!!

Items never got delivered to the right address and was promised a gift voucher never received so much dishonesty I would not recommend it anybody. So a dishonest company.

Quality beds. Highly recommend.

Do not. Absolutely do not!! Purchase from dusk. Bought towels and duvet and sent straight back. Wanted bath towels not tea towels, very thin and poor quality. Then getting a refund is a nightmare. Lots of stalling, excuses and going in circles. They are either in a lot of trouble or just bad at business.

Extremely disappointed, the service with this company is shocking, avoid at all costs. I ordered a fitted sheet and new pillow cases, the pillow cases took 3 weeks to arrive, the fitter sheet is not destined to arrive until 3rd December apparently as needs 2 man delivery!! Honestly??? And if I'm not in they will charge me £30 which is roughly the price of the item. I don't think so! I've asked for a return and cancellation. Think I'd rather shop with John Lewis or Next than this shoddy outfit

I ordered curtains from Dusk on 22/08 and have had no communication since. I emailed several times but received no reply. Dusk claim they have sent emails, yet nothing has arrived in my inbox or spam.

The lack of communication and updates is extremely disappointing. I expected better service from a well-known brand, but instead I’ve been left completely in the dark about my order.

Initially thought parts missing but they weren’t. Customer service has been excellent .

i have ordered from this company a full set, fitted sheets, bedding set and a duvet. i ordered an all seasons duvet (13.5 tog) and they sent me two different ones, a 9 tog and a 4.5 tog, mind you there’s a price difference. their excuse was that when i ordered it, it was out of stock, MIND YOU i have specifically checked that everything is in stock. so i went on their website right there and then when they said that the item is out of stock and guess what? it said IN STOCK. so i went back to them with proof, they’re now sending me the right one, within 2 days of me complaining that i received the wrong item?

secondly, satin sheets…. quality of shein. i think shein would genuinely feel better than this. nothing to say tho nothing is wrong. it’s just the quality being poor.

THIRD. god i cannot believe im even writing this. i bought a bed which i was really excited about, and it came to the bedding. i got the pillows all done and went to check on the duvet cover and as i unwrapped it, there’s a red stain. the kind of red stain you’d get if you were to get ketchup on your sheets and just wipe it with a paper towel. i’m a clean freak so to me that was a no go. i will never, and i mean… NEVER order again. save your money and go get your bedding somewhere else.

They stil have not collected the incorrect item they delivered to me , so I have the wrong item I can’t send back they have my money ! Is this not blind robbery ?

If I could give this company a minus 1 I would!! I am still waiting delivery of an item I ordered weeks ago. It seems to me that the item was not available when I ordered. At no point during the interaction did dusk tell me that the item would be placed on pr- order. If I had been told this I wouldn’t have ordered it. Trying to contact them is near impossible! It goes without saying that I will not be ordering from them again. Disgraceful customer service!!

Dear Haashim, Varsha, Harmony and Jordan.

Having been chasing an email for nearly a month I have now decided to proceed to report Dusk and its customer service team to trading standards.

As detailed below (see all previous emails), I was promised a refund of £79 dating back to 4th august. After speaking to Jordan he admitted that the original refund was not process, not once but twice but your team. It’s seems that this is still the case after being promised again by Jordan that this will rectified. Obviously this case still hasn’t been resolved leaving me no choice as to escalate this to trading standards and other rep bodies.

The amount is now meaning less as this has become a matter of principle after being lied to on numerous occasions. I have spend time and energy on this matter, where it should have been sorted weeks ago. This matter has now caused the following;

- overdrawn with my bank (cost charges) due to this not being refunded on time.
- countless calls to my bank trying to obtain if they are any issues with my banking due to your incompetence.
- Paying full price when promised 20% off product.
- leaving me angry and out of pocket.

As stated above I will reported Dusk to trading standards not to mention reviewing your brand on trusted websites giving them a detailed description of this case, hopefully giving potential customers a true insight of what to expect from dusk.

Myself and my family have purchased products from your business over the last year and will now be shopping elsewhere.

I will accept any of your apologies or excuses as they are empty and untrustworthy. I feel completely let down and cannot believe how such a business can operate with such poor service and morales, your current reviews on trust pilot are reflective unfortunately,

Regards
An angry ex-customer

Truly awful experience. Had to return an item that I had bought. They gave me an evri code that did not work. Apparently this happens frequently with this company so the evri shop told me. So I am left with an item I do not want to keep and through numerous emails and phone calls they didn't respond a single time.
AVOID!

Great website, nice imagery and superb marketing, however once they have your money you'll get nothing in return, customer service response is non-existent, onto my third email over a period of a month to ask for some sort of clarification on my order and just being ignored, regretting this purchase.

We received our items in full and very happy with the quality much nicer than I originally thought.
Delivery service was slow considering they were in stock but hey!

Terrible customer service - was promised delivery within 2 weeks but it's closer to 2 months. Lots of confusion too over whether or not the items I'd ordered through the website were in fact available... a joke!

I ordered a bed and furniture back in April 2025 paying just over £2k each time I email I only get replies regarding the bed. I’ve now been told of expected delivery of October moved from August but they not saying anything about other items only the bed. I’m so annoyed as spent so much mone. Spent so much of my well earned money keep getting emails about their offers and I’ve not got my items still. Don’t order from these unless you want to loose your money. I so want a refund and I’ll be ordering from elsewhere and giving these a wide berth in future!

I am giving Evri delivery service a 1 star I wouldn’t even give them 1 star if I had a choice but this is for a young individual at Dusk customer service Dear Dusk I recently had a problem with my delivery and I called Dusk customer service. It all began when I placed an order through Evri and, after much anticipation, learned that my items had been damaged and were being returned. After weeks of silence and a mounting sense of frustration, I decided to pick up the phone and call Dusk and that is when spoke with a young gentleman named Jorden, he listened intently as I recounted my experience, and I could hear the sincerity in his words as he expressed understanding for my predicament. It was refreshing to speak with someone who didn’t just follow a script but instead engaged with genuine interest in resolving my issue.
The moment Jorden offered me a full refund, a weight lifted from my shoulders. His willingness to rectify the situation quickly and efficiently was a testament to his outstanding customer service skills. He didn’t hesitate even for a moment, showing a level of professionalism and dedication. Additionally, offering a free delivery code for my next order was a thoughtful touch and a frustrating situation turned into a positive outcome. So this is to Jorden for his remarkable assistance. He exemplifies the best qualities that can transform customer experiences. His approach embodies what great customer service should look like, accessible, understanding, and proactive. Thank you, Jorden, for your help, It’s the uplifting interactions like these that keep customers coming back and strengthen brand loyalty. Once again Thankyou
Roza kiyani

A Year of Frustration and Zero Accountability

I am absolutely furious with the lack of support and the ongoing catalogue of communication errors surrounding a sofa purchased through Dusk via a charity. Within just weeks of delivery, the cushions had already begun to collapse and now, a year later, the sofa is completely unusable.

Trying to resolve the issue has been an exhausting nightmare. My support worker, who helped with the original purchase, was temporary and is no longer involved leaving me to chase details and deal with third-party confusion. Despite countless attempts to get answers, the matter remains unresolved. I’ve been asked for order details I can’t access, and all I've received is delay after delay.

This is unacceptable for a product of such poor quality and a customer experience riddled with dead ends. I’ve now requested a full refund, and if this is not resolved promptly, I’ll be escalating the issue with Trading Standards.

A truly shameful experience. I would urge anyone considering a purchase to think twice.