DSG Renault Recensioni 7

Myself and my daughter just bought two new cars. This is my sixth of them. All sold by salesman Jeff. He is great at his job. Good to deal with and attention to detail 10 out of 10. A real credit to DSG. To often people who put the extra effort in get over looked. My family wouldnt deal with anyone else.

Whilst I have been very satisfied with the service I received, along with helpful friendly staff. Unfortunately the online booking system operated by a third party has been hacked, people's details have been obtained, these include people's full name and DOB, telephone number, address and vehicle registration. I would strongly recommend people contact your dealer direct when booking in a vehicle. Since this came to light, I have had numerous calls that have been flagged up a a scam. It is not known if the information has been placed on the Dark Web. Hence why I have given the review a 1 star, it doesn't reflect on the staff in any way.

I do not recommend this dealership at all. I ordered a car from them, living in Scotland myself so I could not inspect it in person before taking delivery of it. The photos showed all the good angles and made it look in perfect condition. Upon delivery i wasnt given sufficient time to fully inspect it due to the driver being in a rush and him coming early while I was busy on the phone. Upon inspection once he had left I discovered 3 small dents, chipped paint on the handle, the inside was most definitely not professionally cleaned prior to delivery as there were food bits in between seats, and stains on the seats as well as the roof lining and scratches in the leather bits on the front passenger door. Completely unprofessional to not include this in the listing and not to deep clean a car prior to selling it. I reached out and instead of doing the decent thing of offering to have it cleaned and repair the damage that was not disclosed I just got sent a copy of the contract.

The service and MOT of our car all went very well, including provision of a courtesy car. The staff were very welcoming and helpful with queries, work completed on time and comprehensive paperwork to confirm what work had been done and the car condition. Thank you DSG Morecambe!

Bought a car from them in late 2023 as always John Stoker went the extra mile to find me the best deal. Had a few teething problems but they were resolved In a very professional way with no cost to myself. If you want a car with great after sales service visit DSG first you won’t be disappointed 👍

Best customer service around. Wonderful people who really helped me out with a part when I was in a pinch. I have also bought 3 renault zoes through them for myself and my mum and they have been wonderful every time.

I have never been so badly handled as a customer in all my life and I will never set foot in this place ever again, took my car in with a window which wouldn't open and after being quoted £548.19 then £668.19 and then £776.18 and ended up finally paying £884.67 for brake pads and a caliper fixed, even though when the car was returned the first time, not only did the one window still didn't work but also others now didn't work!!!!

In between all this, I had been admitted to the hosptial after having 2 heart attacks. I tried speaking to the people in charge and after asking how can it be that when the car was finished and returned that the initial problem was not only still there but other windows were now also not working, I was told that the part they fitted and tested when they left Barrow must have broken by the time it got to Dalton...just bad luck or coincidence.
The whole handling of this issue has been extremely bad and the customer service is atrocious, never ever will I go back or recommend this company to anyone and I would advise people to look for more local repair shops who are more honest and fair. DSG Ltd, you have let me down and should be disgusted with your behaviour!