Dressafford Recensioni 

53
•
TrustScore 2 su 5

1,8

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Valutata 1 stelle su 5

Absolutely awful company!! Don’t waste your money and time!! I purchased a dress 1 month in advance, the dress didn’t arrived until after the event passed. On top of that, their sizes are way off, I... Leggi di più

Valutata 4 stelle su 5

Reasonably priced dresses, however, get ready for something different than what you ordered online. It doesn't always work out, but occasionally it does. In any case, confirm that you are OK with the... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I have sent this company two emails requesting a refund, since the dress ended up not looking good on me. They will not respond or process my return. I recieved my dress March 26th and emailed initial... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

They sent a pink dress instead of the blue I ordered and it was several inches longer than ordered. They are very responsive until you receive your item. Once I saw it was wrong I have reached out... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abiti da sposa

Scritti dall'azienda

Shop Wedding Dresses, Bridesmaid Dresses and Prom Dresses at Dressafford. We have the latest and trendiest styles! Just look at our catalog to find your dream dress.


Informazioni di contatto

1,8

Scarso

TrustScore 2 su 5

53 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,8

Tutte le recensioni

(53)

3 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I ordered my dress April 14th 2024.

I ordered my dress April 14th 2024.

I understood it would take around 5 - 30 days to be shipped and I would get regular updates.
So far I have sent 2 emails asking for an update on the progress of my wedding dress on the support email address they provided.
Both have gone unanswered.

I am now becoming very concerned if I will ever receive my dress.

22/11/24 Update: I eventually received a dress a few weeks it looked nothing like the one I ordered. The quality was awful, there were bit of material hanging off, the style wasn't anything like the advert. I contacted for a refund, I returned the dress using the details they gave me. It cost me £25 for registered post. I sent them proof of postage.
I have never received a refund or heard from them again.
Don't waste your money buying from this company. Avoid Avoid!!!!!!

12 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Surprise...

My package arrived quite quickly — It was precisely what the website had promised. These are well-made garments, so I received exactly what I see!

8 aprile 2024
Valutata 1 stelle su 5

Don’t believe they offer refunds

Cheap material, terrible fit. Tried to return and the company says they never received package with the dress. They make you pay for original shipping plus return shipping plus a fee. At the end they did not refund anything and I returned the dress. Wish I had read the reviews first.

31 dicembre 2023
Non scritta su invito
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Risposta di Dressafford

Hi Travis,

Thanks for your review! Unfortunately, we haven't received your returned package yet. We can not locate the package since you can not provide a tracking number for your package. We are just trying to see if there is anything to help prove that you shipped your dress back, but we can not get positive feedback from you. We will help you get a refund sooner with the necessary information. Thank you! Have a nice day!

Valutata 5 stelle su 5

The dress I got was beautiful

The dress I got was beautiful, but it didn't fit right. When I put it on, the top was way too big. I have to pay an extra $115 for alterations on top of the $168 I spent on the dress. But it's totally worth it. Many people complimented the clothes for being beautiful.

4 marzo 2024
Valutata 5 stelle su 5

Far beyond expectations

The dress I ordered from the site fit me like a dream, especially considering it was ordered online. I'm 5"5, so it draped on the floor a bit, but that's exactly how I wanted it. But if you like your hemlines higher, you might wanna take it up 2 or 3 inches. My chest measures 38DDD. The dress itself feels silky with a quality touch. But heads up, the slit shoots all the way up to my chest. Far beyond my expectations.

15 febbraio 2024
Valutata 1 stelle su 5

Please save your money

Please save your money. Do not make the same mistake as I did. The dress sent to me looks nothing like the dress on the website. Material is very cheap. This is your wedding and you deserve much better. At least I learned my lesson. Look elsewhere smh. Money down the drain.

26 febbraio 2024
Non scritta su invito
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Risposta di Dressafford

Unfortunately, we do not have any orders placed under your email provided or under your name. Please email us a valid dress afford order number so that we can help you get a resolution. Have a great day!

Valutata 4 stelle su 5

Glad that I found this site...

I found this site while my daughter was looking for her wedding dress. Thanks to it, I was able to find something that wroks great for me as a plus-figured lady! The sizing was a bit tricky and you need to be very careful when placing your order. But let me tell you, they have an useful custom-fitting option. They go above and beyond to make sure your gown fits you flawlessly. An extra bonus is that they can match the colors of bows, ties, and other accessories to your attire and have selections specifically for males. It's the icing on top of an amazing encounter with dressafford.

3 gennaio 2024
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Risposta di Dressafford

Hi Latina,
Thanks for sharing your shopping experience. Your satisfaction is our ultimate goal! Have a great day!

DressAfford Team

Valutata 4 stelle su 5

Nice online seller

DressAfford is honest with the quality of its products. They emailed me lots of pictures of actual dresses. They provide timely and polite customer service. I will place another order with them for my upcoming event and will definitely recommend their business to friends and family.

7 novembre 2023
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Risposta di Dressafford

Hi Mary,
Thanks for sharing your shopping experience. Your satisfaction is our ultimate goal! Have a great day!

DressAfford Team

Valutata 5 stelle su 5

My first mermaid dress

I got a mermaid dress with my own measurements. I asked for an expedited shipping method. It absolutely fit me perfectly and arrived before the scheduled time. The dress was really well-made and only cost $200. Modest and elegant, no see-through at all. It was very breathtaking. Satisfied with my order.

7 novembre 2023
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Risposta di Dressafford

Hi Lisa,
Thanks for sharing your shopping experience. Your satisfaction is our ultimate goal! Have a great day!

DressAfford Team

Valutata 4 stelle su 5

Could be better

Reasonably priced dresses, however, get ready for something different than what you ordered online. It doesn't always work out, but occasionally it does. In any case, confirm that you are OK with the return/reorder procedure or that you have a back-up plan in place. A SEAMSTRESS IS ALSO A MUST. These dresses will probably require some kind of adjustment. The color was slightly off but I was CONVINCED by the customer service rep that I received the color I ordered by emailing me pics of a pink color sample. I accepted the 20% refund for the color disobedience.

18 ottobre 2023
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Risposta di Dressafford

Hi Anita,
Thanks for sharing your shopping experience. Your satisfaction is our ultimate goal! Have a great day!

DressAfford Team

Valutata 5 stelle su 5

Great shopping experience!

The wedding gowns I bought are professionally constructed. Every detail, even built-in bras has been taken into consideration. It was a pity that they did not have a try-on program. So it took a while before I decided to do business with this site. Comply with the size chart even if it doesn't look right for your typical size because the sizing is different.Will make another purchase from them. Customer service is good, really responsive, and helpful.

7 novembre 2023
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Risposta di Dressafford

Hi Erica,
Thanks for sharing your shopping experience. Your satisfaction is our ultimate goal! Have a great day!

DressAfford Team

Valutata 5 stelle su 5

The dress was all but perfect.

The dress was all but perfect.
It was slightly tight around arms but one visit to the seamstress and it was fixed.
Nice job

27 aprile 2023
Non scritta su invito
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Risposta di Dressafford

Hi Judy,
Thanks for sharing your shopping experience. Your satisfaction is our ultimate goal! Have a great day!

DressAfford Team

Valutata 1 stelle su 5

Won't give me my money back

I have sent this company two emails requesting a refund, since the dress ended up not looking good on me. They will not respond or process my return. I recieved my dress March 26th and emailed initially about a return within the 14-day return window. Still haven't heard back. Ridiculous you have to ask to return instead of letting you process it yourself. They're stealing from naive shoppers!

13 aprile 2023
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Risposta di Dressafford

Hi Angela,
Thanks for your feedback. We haven't received any return request from Angela Celona. We address every request request/ complaint as soon as possible. Please make sure you have emailed the correct support email. Thank you! Have a great day!

Regards,
DressAfford Customer Service

Valutata 1 stelle su 5

WORST CUSTOMER SERVICE EVER!THEY NEVER…

WORST CUSTOMER SERVICE EVER!THEY NEVER STARTED MY DRESS AND LIED TO ME ABOUT IT BEING FINISHED IN 24 TO 36 HOURS NEVER SENT ME TRACKING INFORMATION AND ISNT RESPONDING TO MY EMAILS. I WANT MY MONEY BACK. I PAID FOR EXPRESS TAILORING AND SHIPPING GOT NEITHER! DRESS HASNT EVEN BEEM UPDATED TO SHIPPED. AND THEY CLOSED MY SUPPORT TICKET WITHOUT GIVING ME ANY TRACKING INFO VERY SUSPICIOUS AND I BELIEVE THEY ARE A COMPLETE SCAM! IT IS NOW THE 3RD OF APRIL AND STILL NOTHING I WAS SUSPOSED TO HAVE MY DRESS BY THE 2ND! I WANT MY MONEY BACK WORST a WEBSITE EVER AVOID LIKE THE PLAGUE!
Support Recently replied and completely ignored my request to cancel the order for a full refund which was offered days prior and sent a tracking number and it still hasn't shipped, says label was created this morning. This place is a complete rip off. Beware and stay clear!!

27 marzo 2023
Non scritta su invito
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Risposta di Dressafford

Thanks for your feedback. We shipped out your dress as indicated and please do not block our automated emails in case you miss important messages! Thank you!

Valutata 1 stelle su 5

Extremely Negative Experience

Like the other reviews I read, I would also give Dress Afford a negative 100 stars if I could. When my wedding dress arrived, it looked absolutely nothing like the pictures. It was poorly designed and looked like such a cheap version of the pictures. While they advertise an "easy return policy" it is far from easy. They say in their return policy that you can return the dress if you're unhappy and you just need to pay the return shipping fee. What they don't tell you is that the return shipping is $40 to $70, and they subtract the shipping fee that they paid to get it to me, even though they advertise "free shipping." While they were very responsive to emails, they were zero percent helpful in answering any of my questions or addressing my concerns. They were actually so friendly in their responses as they were telling me they weren't able to refund me my full amount that it just made me more mad. Then, when my package is finally returned to their facility, I had to email again about my refund. They had the return package for two weeks before they refunded me, and even then, I believe it was only because I emailed again. I wouldn't order from Dress Afford again if my life depended on it.

13 febbraio 2023
Non scritta su invito
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Risposta di Dressafford

Thanks for your feedback. Ashley. We were relocating our office and warehouse in the past few weeks and we had postponed some of our work process. Again we apologize for the trouble and stress. Have a nice day!

Valutata 5 stelle su 5

I am very impressed with this company!

I am very impressed with this company. They always kept in contact with me.
my dress was very high quality fabric. It turned out beautifully! Looks just like the picture!
I will recommend this company to anyone!.
They are kept in contact of when my wedding was to be sure I got it on time!
Amazing beautiful dress for my wedding day!
Thank you dressaford!

8 marzo 2023
Non scritta su invito
Valutata 1 stelle su 5

Email sent 3/2/23 for paid purchase 1/30/23

Email sent 3/2/23, after paying in full for 2 dresses on 1/30/2023…..

I appreciate the information, but I have NOTHING to WEAR and NEXT TO ZERO time to shop locally. I thought it would be here in time. Even in one of my first messages to you, I told you I had an event on February 18, 2023 AND March 4, 2023. I knew I doubtfully could order a dress and have it received by the 2/18/23 date but certainly was positive that the 3/4/23 deadline would be timely enough.

I literally want to cry. I should have been notified sooner. So as of today, Thursday, 3/2/23, my dresses (plural) are both incomplete and have not yet even been shipped to me? I didn’t willingly pay well in advance for dresses that were not going to be made or shipped.

I just need to understand so I can TRY to figure out how this terrible dropping of the ball could have happened. Thank GOD, it’s not my wedding dress, but just the same, Saturday is a big deal to me.

Please let me know when my dresses are being packed for shipment and where they are being shipped from.

If they do not go out in next day shipping today, I will not even receive them by Saturday morning, as I have to travel a few hours for the Saturday gala later in the day.

Sharon K. Tampa Florida

Buyers Beware!!!!

All the 1 star reviews tell the facts. As of 3/12/24 (over a year later) nothing from the company. Not a call, not an email, not a refund. Nothing!!!!

1 marzo 2023
Non scritta su invito
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Risposta di Dressafford

Hi Sharon, Have you received your package yet? Sorry for all the trouble and stress. I was following up on the delivery of your order for several days. The shipping agency messed up with the packing and it was held up somewhere in a sorting facility. This is unexpected for both part and we will compensate if it won't catch the event. Again we apologize for the shipping.

Valutata 1 stelle su 5

Scam

Scam

They send the wrong dress and wouldn’t provide a refund! I’ve been trying to get a return completed for months and only get automated responses.

1 luglio 2022
Non scritta su invito
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Risposta di Dressafford

Hi Andrea,
Sorry for all inconvenience this may have caused you.
We communicated through emails since July 24th and we emailed you detailed return instructions and explained our return policy.
Please kindly note return shipping is on the customer's part and we kindly ask our customers to use USPS economic shipping to ship the dress back for a refund.
We are sorry but we do not provide prepaid shipping laber for return requests.
The material of the dress is spandex satin and the size is exactly size 2 according to pictures of your dress from QC department.
It is not a wrong dress and we worked with you on how to return the dress for a refund.
Thanks for your cooperation. Have a nice day!

Regards,
DressAfford Team

Valutata 1 stelle su 5

Where is my refund???

I was promised a partial
refund after much negotiation. NO refund received and now they don’t answer my emails. Surprise surprise!!! I have contacted them over 20 times. No answers.

6 settembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Regarding your reply to the shipping…I would not like to put my personal phone number public. The information Dressford is requiring is already in your system if you would like to reimburse me.

Regarding your reply to the shipping fees for the wedding dress. It's true you emailed me back and forth after I ordered the dress. My purpose for the review is to inform others before they make a purchase and not be surprised as I was. Thank you for your responses, I just would have liked to have known ahead of time so I could make a more informed decision.

21 maggio 2022
Non scritta su invito
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Risposta di Dressafford

Hi Phyllis,
Good day.
Sorry for any inconvenience this may have caused you.
We have communicated through email for a while and we offered you an alternative plan since you thought the return shipping fee is more than you expected. We work with you through the whole process. And I also explained why global shipment fee rises in the recent years and this is beyond our control. Again we apologize for the unhappy shopping experience.

Best Regards,
Alex

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